9 Replies Latest reply on Nov 21, 2010 11:21 AM by Todd_Kopriva

    Adobe After Effects Not Installing

    BRBurton23

      Hello all,

       

      Forgive my ignorance if this has been addressed, but I'm running Windows 7, with an i7 970 Hexacore processor, 12GB of RAM, a GTX 460 (I know that the Mercury Playback engine does not support this, for some reason)....I bought CS5 Production Suite, and am very psyched about it, however, After Effects refuses to install, with the below error code. Can someone help me out? (Would my GPU prevent After Effects from installing? I thought it would just not be able to use the Mercury Playback Engine if the card was not supported.)

       

      Thanks so much,

      Ben

       

       

       

      Exit Code: 6

       

       

      -------------------------------------- Summary --------------------------------------

       

       

      - 1 fatal error(s), 3 error(s), 36 warning(s)

       

       

      WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}

       

       

      WARNING: OS requirements not met for {53BC789D-073D-47B6-AA9F-DE05990AF07A}

       

       

      WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}

       

       

      WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}

       

       

      WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

       

       

      WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}

       

       

      WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}

       

       

      WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}

       

       

      WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}

       

       

      WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}

       

       

      WARNING: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}

       

       

      WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}

       

       

      WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}

       

       

      WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}

       

       

      WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {7A33510F-1580-42C2-877E-8C5502566292} Adobe Player for Embedding x64 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {1D809D80-28A4-11DF-A816-0024E8692489} DeviceCentral_DeviceCentral3LP-en_US will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {7A33510F-1580-42C2-877E-8C5502566292} Adobe Player for Embedding x64 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.2E4801P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Creative Suite 5 Production Premium\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe

       

       

      WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {6E505C8F-2896-11DF-9B64-0013724DD917} DeviceCentral will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {1D809D80-28A4-11DF-A816-0024E8692489} DeviceCentral_DeviceCentral3LP-en_US will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

       

       

      WARNING: Payload cannot be installed due to dependent operation failure

       

       

      ERROR: The following payload errors were found during install:

       

       

      ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed

       

       

      ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure

       

       

      FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DA1B174B-4297-467C-9EF8-0AB8D4D5171E}' from zip file 'D:\Users\B.R. Burton\Desktop\Adobe CS5 Production Premium\Adobe CS5\payloads\AdobeAfterEffects10AllTrial\Assets1_1.zip'. Error 0

       

       

      -------------------------------------------------------------------------------------

       

       

        • 1. Re: Adobe After Effects Not Installing
          BRBurton23 Level 1

          It seems like others have had similar issues....any solutions?

          • 2. Re: Adobe After Effects Not Installing
            Mylenium Most Valuable Participant

            Installs don't care for your GPU, so that is definitely not the problem.... Other than that, I'm wondering, why your installer is running in repair mode? Any other CS5 software already on the system? Beyond that the usual (assuming this is 64bit W7): update Flash Player/ Adobe AIR, have a look at this and this, install all processor specific motherboard drivers and set the BIOS correctly, check your permissions, (re-) install the Microsoft Installer Runtime, .NET runtimes and possibly MS Visual Studio Express... Wrong OS detection often hinges on misconfigured or missing DLL stuff...

             

            Mylenium

            1 person found this helpful
            • 3. Re: Adobe After Effects Not Installing
              Todd_Kopriva Level 8

              Read this document and try the solutions there.

              1 person found this helpful
              • 4. Re: Adobe After Effects Not Installing
                BRBurton23 Level 1

                I originally had Adobe Photoshop Extended, then upgraded to the Production Suite. I ran the Adobe Cleaner, and that uninstalled most Adobe products, including my existing Adobe install, and then I re-installed everything with the same error code. Since CS4 came with CS5, I've installed AE CS4, but would really like to upgrade because I'm new to Creative Suite, and not sure how CS4 integrates with CS5...CS4 After Effects installed perfectly. I do have a 64 bit system, and installing to an OCZ Vertex 2....every other suite installs perfectly, except AE. And I think that is the coolest program in the Suite. I thank you all so much for taking the time to help, I really want to get AECS5 running...I did try to install after doing the recommended items Adobe suggests for Exit Codes 6 and 7, including turning off many startups...

                 

                I'm baffled....

                 

                Ben

                • 5. Re: Adobe After Effects Not Installing
                  BRBurton23 Level 1

                  I FIXED IT!!!!!!!!!!!!!!!!!!!!!!

                   

                  But in a weird way....

                   

                  I installed a Trial Version of After Effects CS5....and it is INSTALLED!!!! I told it to install as a Trial Version, but now I'm trying to Activate it, but it doesn't seem to be running as a trial, maybe because Production Premium is already installed??? Does this mean it has something to do with the CS5 installer, and will I have any integration issues since I installed it separately?

                   

                  Thanks!

                  Ben

                  • 6. Re: Adobe After Effects Not Installing
                    BRBurton23 Level 1

                    I am extremely excited now, it seems to be running flawlessly!!!!! And it seems like it is already activated...Praise God.

                    • 7. Re: Adobe After Effects Not Installing
                      Todd_Kopriva Level 8

                      I'm glad it worked out. Sorry for the hassle.


                      • 8. Re: Adobe After Effects Not Installing
                        BRBurton23 Level 1

                        No problem! I do have a question. Are there any potential problems with enabling support for a GTX 460 via the popular 'hack' available online? Does it violate the EULA? I did enable it, and it seems to work great, but if it violates a EULA, I'll reverse it. Or if anything happens, it voids the warranty? I just don't want to do anything wrong....

                         

                        Thanks,

                        Ben

                        • 9. Re: Adobe After Effects Not Installing
                          Todd_Kopriva Level 8

                          > No problem! I do have a question. Are there any potential problems with enabling support for a GTX 460 via the popular 'hack' available online? Does it violate the EULA? I did enable it, and it seems to work great, but if it violates a EULA, I'll reverse it. Or if anything happens, it voids the warranty? I just don't want to do anything wrong....

                           

                           

                          This is a Premiere Pro question and has nothing to do with After Effects.

                           

                          Please bring questions about Premiere Pro to the Premiere Pro forum:

                          http://forums.adobe.com/community/premiere