1 2 Previous Next 46 Replies Latest reply: Dec 17, 2010 11:04 AM by adobe-admin RSS

    Flash Player not working on some websites

    amir_naveh

      Hello,

       

      I have trouble with Flash Player not working in some websites.

      I have tried to uninstall and re-install (have also tried restarting between the different steps). I have also tried to completely remove any remainder of flash (in my User Appdata folder and the Windows system folder).

       

      I have tried to follow other messages but still haven't managed to fix my problem. Last night I thought I had solved the problem as I managed to see videos on a site I couldn't before, but after a short while it failed to play videos again. I haven't changed anything or installed any other program. Just surfed to different websites (some of them probably contained video) and when I moved back to the problematic website it still wouldn't show me videos.

       

      Youtube is working normally.

      An example for a website not working properly: http://www.one.co.il/Cat/Video/ .

       

       

      I encounter this problem with both Firefox (3.6.12) and IE8.


      System: Windows 7 Professional.

       

      Flash version installed: 10,1,102,64

       

      Files in Flash folder (C:\Windows\SysWOW64\Macromed\Flash):

      Flash10l.ocx

      FlashInstall.log

      flashplayer.xpt

      FlashUtil10l_ActiveX.dll

      FlashUtil10l_ActiveX.exe

      FlashUtil10l_Plugin.exe

      NPSWF32.dll

       

       

      Any help would be massively appreciated.

      Thanks in advance!

       

      Amir

        • 2. Re: Flash Player not working on some websites
          amir_naveh Community Member

          I would appreciate any kind of help.

           

           

          Please?

          • 3. Re: Flash Player not working on some websites
            pwillener CommunityMVP

            I cannot see anything on that website either; all I can see is white text on a black background "this video will be broadcast only in Israel".

            • 4. Re: Flash Player not working on some websites
              amir_naveh Community Member

              The video works for me in different pcs I've tried.

              It's a local problem with my pc... Some of the other examples given here for videos from websites that do not work have also failed to work in my pc.

               

              The weirdest thing is that some (very few) of the videos from that website do work from time to time.

              • 5. Re: Flash Player not working on some websites
                pwillener CommunityMVP

                Try if it works better if you disable Hardware Acceleration (Flash Player Settings).

                • 6. Re: Flash Player not working on some websites
                  amir_naveh Community Member

                  Thanks. I've tried that already but with no luck so far I'm afraid.


                  • 7. Re: Flash Player not working on some websites
                    RobertFairfax

                    I have been working on the same problem for 3 days. Videos from youtube and hulu work fine.  All videos from Adobe TV tutorials do not work at this time. Three days ago the first 3 episodes played fine then nothing would play, not even the ones that I had previously not had a problem with (in the same session)  One video on another Adobe page always works yet the other videos on that same page show video but the narration is missing but the music is there.

                     

                    Windows 7, 64 bit

                    Internet Explorer (32 bit) and Firefox 3.6.12

                    Latest Flash

                     

                    Run with/without firewalls

                    Using different Flash settings

                     

                    IE gives 2 error messages when trying to run Adobe tutorials:  'undefined' is null or not an object, jquery.swfobject.js line 2, Code:0 Char: 653, URI: http://images.tv.adobe.com/script/jquery.swfobject.js   and:

                    '$.flash.available' is null and not an object, episode.js Line 132, Code:0 Char 2, URI: http://images.tv.adobe.com/script/episode.js

                    (don't know what it means)

                     

                    Adobe techs say its not a problem on their end

                    Firefox says not on their end

                    ISP says not on their end

                    Kaspersky anti-virus says not their firewalls

                    I don't want to pay MS techs to tell me it isn't their software

                     

                    anybody got a clue?

                    • 8. Re: Flash Player not working on some websites
                      amir_naveh Community Member

                      Any additional possible solutions for this problem? Please?

                      • 9. Re: Flash Player not working on some websites
                        susanacary

                        same issue.....adobe flash player is working fine until I upgrade it to Flash player 10.1... wish I didn't do it.  it took many days for me to try all the trouble shooting steps they posted on the website.Unfortunately. it still didn't work. I brought my computer to my expert technician and he too can't make it to work.  ADOBE should fix this problem..because it's very disapppointing and very time consuming,

                        • 10. Re: Flash Player not working on some websites
                          Jim T 99

                          Absolutely agree.  I'm having the same problems on multiple websites.  In particular the Adobe TV videos do

                          not run on either IE 8 or Safari 5.  I have the latest Flash download with Windows 7 Professional.  Have tried uninstalling and reinstalling, but no luck so far.  Flash videos do run fine on msnbc.com, youtube, and many others, so it seems to be a selective problem on certain sites.  But I would think Adobe should be able to debug this one since their own Adobe TV site is impacted...

                          Jim

                          • 11. Re: Flash Player not working on some websites
                            Jim T 99 Community Member

                            Also, all videos on Marketwatch.com will not run.

                             

                            ...further update.  My wife's computer is on Windows Vista with almost the same exact configuration of software, and she is not having any problems.  Sooo...I belive that means it is an issue with how the latest Flash Player version works with Windows 7 and IE.  There are always possible differences of course, but so far I don't see any other factors at play.  Things used to work just fine with Flash 9 and Windows 7....

                            • 12. Re: Flash Player not working on some websites
                              hmafishing Community Member

                              I have been following all the suggestions of this forum.  None worked for me.  I have same problems with both of my computers.  One is Windows XP and the other Windows 7.  Ever since I updated to the new flash player, its not working on most websites.  Its slow and jumpy pictures.  I really missed not watching the news video and youtube.

                              • 13. Re: Flash Player not working on some websites
                                eidnolb onlyone Community Member

                                 

                                Hi, May I just add some info that may help? Not only you but I see others have posted also. These suggestions may not apply to each of you, but just consider them and see.

                                 

                                With IE, make sure in your addons you have Shockwave Flash Object Enabled. Also make sure it is the same version # as the Flash Player version you have Installed.

                                 

                                With FF or any other non-IE browser, look in your plugins for Shockwave Flash (SWF) and make sure it is Enabled.

                                Test your version of Flash Player Installed at the following link and make sure you can see the Flash logo "spin".

                                http://www.adobe.com/software/flash/about/

                                 

                                Amir, you have listed your Flash Player files and that's a good thing since anyone helping you can see they are all correct.

                                Others should do the same, because very often an old Flash file may not be removed during the Uninstall and can cause a conflict when viewing Flash content.

                                 

                                On the site that amir listed, I received a message also on the one video that first appears. However the other videos played fine.

                                I use XP/SP3/IE8, with hardware acceleration ON. No Anti-Virus add ons in my browser.

                                 

                                Using IE, Tools, Internet Options, Security. Make sure Security is set to Medium.

                                 

                                Since the website in question is not in English, I was unable to find the "system requirements" Some websites use and require that the Adobe program Shockwave Player is Installed. This is different than Flash Player. I know ESPN and other Sport sites do.

                                 

                                Some Anti-Virus programs components that are Installed into the browser conflicts with Flash Player, especially in the IE browser.

                                AVG uses a LinkScanner, but it is not in the browsers, but will conflict and should be Disabled.They do have 3 addons in the browser that are not needed also. Norton has 3 also in the browser. The reason I bring this up is because Flash Player works thru the browser and anything in the browser can affect it. Just listing some known conflicts.

                                 

                                These are just some things that you may want to check.

                                 

                                It has been my experience from troubleshooting that when the Flash Player files and the Shockwave Flash Object are correct, then any problem is a setting or something is conflicting with the add on in the browser.

                                 

                                Now we cannot forget Java or Javascript for that matter. Any old Java needs removed and only the latest (Update 22) should be Installed. If you have the Java addon in your browser, 2SSV Helper, disable it. If you are not a developer then disable Deployment Toolkit also.

                                 

                                Well, that is all I can think of at the moment. I hope it may help or at least you can check some of the above.

                                 

                                Thanks,

                                 

                                eidnolb

                                • 14. Re: Flash Player not working on some websites
                                  susanacary Community Member

                                  hi I don't have shockwave flash and I don't know how to add it..please advise

                                  thanks

                                   

                                      

                                   

                                  Susana Cary

                                          

                                      

                                  • 15. Re: Flash Player not working on some websites
                                    eidnolb onlyone Community Member

                                    Hi susanagocary, You can read about what Shockwave Player is and what it does here:

                                     

                                    http://www.adobe.com/products/shockwaveplayer/

                                     

                                    On that site, there is a link to Install it. There you will find the system requirements and other information prior to Installing it.

                                    I would do that. Also be aware that there may be "extras" that you may or may not want and will need to "UNcheck" the offerings. Also there may be more than one place to "UNcheck" boxes, as you proceed thru the process.

                                     

                                    Since there are several users, yourself included on this thread, I think it may be better if you or any others would start your own thread. Each user's systems are different and really needs to be looked at. Some of the info I posted would apply to all, but it is much better to see what could be your issue. It could be something simple and you may not need Shockwave Player at all. Installing it would not solve whatever problem you have if that is not the problem.

                                     

                                    It is up to you whether you want to Install it or not. There are many variables that could cause Flash Player to not work properly and they should be investigated first. This is just my opinion from troubleshooting so many various problems concerning Flash Player.

                                     

                                    If you decide to start your own thread/discussion, just post here and let me know.

                                     

                                    Thanks,

                                     

                                    eidnolb

                                    • 16. Re: Flash Player not working on some websites
                                      RobertFairfax Community Member

                                      I did call and talk to another Adobe tech recently and when he tested his

                                      computer flash with the Adobe videos that I could not play, he was not able

                                      to play them either.  So, since some people that tried those videos did not

                                      have trouble and some did, I still don't know what to think.  The tech never

                                      got back to me about it, but at the time he thought it was an Adobe website

                                      problem.

                                      • 17. Re: Flash Player not working on some websites
                                        eidnolb onlyone Community Member

                                        Hi RobertFairfax, thanks for that info. Do you have Shockwave Player Installed? I haven't checked the system requirements for the AdobeTV nor the tutorials, but this is from the Shockwave Player site that I gave susana..above:

                                         

                                        Over 450 million Internet-enabled desktops have installed Adobe Shockwave Player. These people now have access to some of the best the Web has to offer - including dazzling 3D games and entertainment, interactive product demonstrations, and online learning applications. Shockwave Player displays Web content that has been created by Adobe Director.

                                         

                                        I am not certain, but is not AdobeTV and the tutorials "online learning applications" that are listed there? I don't use either one and have not need of Shockwave Player, therefore I don't have it Installed.

                                         

                                        Also is AdobeTV & the tutorials created by Adobe Director? And if so, then I would think the Shockwave Player is required.

                                         

                                        I wonder if the Adobe Tech you spoke with had SP Installed?

                                         

                                        Perhaps the SP forum or AdobeTV/tutorials could help in this.

                                         

                                         

                                        Thanks,

                                         

                                        eidnolb

                                         

                                        P.S. also, a separate thread may be helpful as I suggested to susana. Something to consider as well.

                                        • 18. Re: Flash Player not working on some websites
                                          amir_naveh Community Member

                                          Thanks, eidnolb.

                                          I have tried disabling the Kaspersky addon I have for both FF and IE, but no luck unfortunately.

                                           

                                           

                                          As to the site I mentioned, there are no system requirements, don't give their developers too much credit (they didn't answer various e-mails I sent them).

                                          The occasional (1 of 20) videos happen to work, but I can't find any consistency with that.

                                           

                                          I suppose I'll just have to wait for a new version of Flash Player and hope for the best...

                                          • 19. Re: Flash Player not working on some websites
                                            eidnolb onlyone Community Member

                                             

                                            Hello amir, Thanks for the additional info. Like you, I found that most of the videos did work. The site reminded me of the BBC and the ESPN and other sport sites. What I have found is that some of the videos use various formats. Now some require the Global Settings for the various panels to be enabled. Normally, you would receive a Global Setting window pop up asking you to allow the website to store info on your computer. But this may depend on how one has the Global Settings set. I don't know if these settings apply to this particular website or not. I do know that some of the BBC websites do require it.

                                             

                                            I have info for these settings and will post them. Right now I need to access my work computer to do so.

                                             

                                            Will do that as soon as possible.

                                             

                                            One other note and that is the video that first appeared on that site says that it can only be viewed in Israel.

                                            I don't understand that, but the BBC blocks certain sites to users outside of the UK. There is nothing that can be done about that.

                                            When I say I don't understand, I meant not understanding why certain videos are blocked and others not, since they are on the same website.  Whether access is allowed or not, would have nothing to do with Flash Player however. That is why system requirements and help links on a website are necessary. One thing I give credit to the BBC for is they go to great lengths and have so much info in order to help a user access their website.

                                             

                                             

                                            Thanks,

                                             

                                            eidnolb

                                            • 20. Re: Flash Player not working on some websites
                                              amir_naveh Community Member

                                              Hi,

                                               

                                              I'll be looking forward to the settings, though I believe I already have them configured correctly.

                                               

                                               

                                              As to the reason why certain videos are unavailable outside of Israel, is due to broadcasting rights - giving viewers not from Israel the right to watch certain highlights for instance, may act as a copyright infringement of some sort.

                                              • 21. Re: Flash Player not working on some websites
                                                susanacary Community Member

                                                Well...it was working fine until I upgrade it to 10.1 ...now nothing work on any

                                                of my uploaded videos and you tube...but thanks anyway...I will just wait for

                                                ADOBE to come up with a solution.We have a corporate technician but

                                                unfortunately he can't also make it to work...

                                                 

                                                    

                                                 

                                                Susana Cary

                                                        

                                                    

                                                • 22. Re: Flash Player not working on some websites
                                                  eidnolb onlyone Community Member

                                                  Hi, You are most likely correct about the reason being broadcasting rights. If this website is your only problem, then I think this is the issue over which a user does not have control. If you have any other issues, let me know.

                                                   

                                                  If you've been thru the Global Settings, then you know the various selections are not the easiest to understand:-) Following are the main ones, although others can apply.

                                                   

                                                  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l  Global Storage
                                                  Settings Panel   This one sets the website storage, etc.

                                                   

                                                  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.htm l  This is the

                                                  Website Storage Settings Panel      (It works with the Global Storage Settings Panel)

                                                   

                                                  http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.htm l  This is the
                                                  Global Privacy Settings Panel

                                                   

                                                  When I selected my settings, I found I had to re-read each of the above in order to understand how each setting affected the others. In the final analysis the settings involve "user choice" and the websites involved. What the user does and does not do in these Setting Panels have to be taken into consideration.

                                                   

                                                  I'm not a programmer or designer, but it is my opinion, this could be made a lot easier.

                                                   

                                                  Thanks,

                                                   

                                                  eidnolb

                                                  • 23. Re: Flash Player not working on some websites
                                                    susanacary Community Member

                                                    hi i did install the shockwave flash, uninstall the adobe manager and adode

                                                    flash player and installed back... my active x control won't pop up either even

                                                    I diablled my anti virus temporary and enabled all that has active x control in

                                                    the IE...NO LUCK

                                                     

                                                        

                                                     

                                                    Susana Cary

                                                            

                                                        

                                                    • 24. Re: Flash Player not working on some websites
                                                      eidnolb onlyone Community Member

                                                      Hi susana, The most important thing to check when a previous version of Flash Player has been Uninstalled and the new version Installed is the Flash files and the Shockwave Flash Object for IE. Sometimes during an Uninstall, an old file may not have been removed, which can present a conflict.

                                                       

                                                      If your system is a 32bit, then go to C:\Windows\System32\Macromed\Flash  Open Flash and post back the files listed.

                                                      Then using IE, go to Tools, Manage add ons and find the word "Show"(very light text) Under Show, click on All add ons and Run without Permission. Find Shockwave Flash Object and make sure it is enabled and the same version of Flash Player you Installed. This is for IE8, IE7 is similar.

                                                       

                                                      This info will tell you whether you have Flash Player Installed correctly.

                                                       

                                                       

                                                      Thanks,

                                                       

                                                      eidnolb

                                                      • 25. Re: Flash Player not working on some websites
                                                        susanacary Community Member

                                                        hi.where can I see the 32 or 64 in my laptop ? I don;t know what i have and how

                                                        can I download  the active x control 

                                                         

                                                            

                                                         

                                                        Susana Cary

                                                                

                                                            

                                                        • 26. Re: Flash Player not working on some websites
                                                          eidnolb onlyone Community Member

                                                          Hi, on the 32bit, that is what I gave you. Go to Start, click on Computer or My Computer, then right click on Local Disk (C:) & open. Right click on Windows and Open, Right click on System 32 (or SysWOW64 for 64bit) then Open, then Right click on Macromed and Open, then click on Flash and Open. There is where the Flash files are listed. If you have FF (Firefox) the NPSWF files will need a right click and then click on Properties to obtain the version numbers. Post those back.

                                                           

                                                          You can't download or Install the ActiveX Control by itself, it is Installed with the Flash Player Installer. So let's take a look at what you have. Do you have the Shockwave Flash Object in IE?

                                                           

                                                           

                                                          Thanks,

                                                           

                                                           

                                                          eidnolb

                                                          • 27. Re: Flash Player not working on some websites
                                                            susanacary Community Member

                                                            1.Go to Start, click on Computer or My Computer,

                                                            2 then right click on Local Disk (C:) & open.

                                                            3 Right click on Windows and Open,

                                                             4Right click on System 32 then Open,

                                                            5then Right click on Macromed and Open,

                                                            6 click on Flash and Open. I don't have FF or NPSWF

                                                              these are listed on Flash

                                                              

                                                               Flash 10l.ocx (active X Control)

                                                            FlashInstall

                                                            FlashUtil10l -Active X

                                                            FlashUtil 10L-Active x.dll

                                                            Install

                                                             

                                                             

                                                                

                                                             

                                                            Susana Cary

                                                                    

                                                                

                                                            • 28. Re: Flash Player not working on some websites
                                                              eidnolb onlyone Community Member

                                                              Hi Susana, thanks. All of your Flash files are Installed correctly. Now what about that Shockwave Flash Object? This must be correctly Installed also, since it works with the websites and the Flash files.

                                                               

                                                               

                                                              Thanks,

                                                               

                                                              eidnolb

                                                              • 29. Re: Flash Player not working on some websites
                                                                susanacary Community Member

                                                                what side and where can I download this shockwave flash object

                                                                 

                                                                    

                                                                 

                                                                Susana Cary

                                                                        

                                                                    

                                                                • 30. Re: Flash Player not working on some websites
                                                                  susanacary Community Member

                                                                  hi...maybe you can fix my problem after i download shockwave flash .should I

                                                                  uninstall my Adobe Reader 9 too..right now i unistalled the adobe manager and

                                                                  all adobe flash player so now I am back to zero and maybe start from shockwave

                                                                  and make the flash player work...looking forward pleaseeeeeeeeeeeeee !

                                                                   

                                                                  To: Susana Cary <susanacary@yahoo.com>

                                                                  Sent: Wed, December 15, 2010 6:06:10 PM

                                                                  Subject: Flash Player not working on some websites

                                                                   

                                                                  *Hi Susana, thanks. All of your Flash files are Installed correctly. Now what

                                                                  about that Shockwave Flash Object? This must be correctly Installed also, since

                                                                  it works with the websites and the Flash files.*

                                                                   

                                                                   

                                                                  Thanks,

                                                                   

                                                                  eidnolb

                                                                  • 31. Re: Flash Player not working on some websites
                                                                    RobertFairfax Community Member

                                                                    Yes, the latest and greatest Shockwave Player is installed.

                                                                    Bob

                                                                    • 32. Re: Flash Player not working on some websites
                                                                      susanacary Community Member

                                                                      hi I downloaded the shockwave flash and said successful, but i can't locate it.

                                                                      I open my add and remove program it was not there . don't know where did it

                                                                      goes? after that i reinstalled the flash player and it still show that my active

                                                                      x control is not registered...i also prompt in my custom level and defaul for

                                                                      the active x control . but again no Luck...what's next?

                                                                       

                                                                          

                                                                       

                                                                      Susana Cary

                                                                              

                                                                          

                                                                      • 33. Re: Flash Player not working on some websites
                                                                        eidnolb onlyone Community Member

                                                                        Hi Robert, thanks. I'm trying to follow this thread and it is getting difficult. Too much paging up and down:-) Amir who started the thread had/has issues that are different than others. If you want to pursue your issues, please start a new thread. You don't have to post much, just your system info and something like Can't watch AdobeTV or something similar. You can reference this thread if you like, or I can do it for you when I see your thread. Just keep your same screen name:-)

                                                                         

                                                                         

                                                                        When 5-6 people are on one thread with different systems and problems it is hard for me to keep it straight.

                                                                         

                                                                        Please don't think I am not willing to continue helping you, it will just be easier for you and myself.

                                                                         

                                                                        Thanks for understanding,

                                                                         

                                                                         

                                                                        eidnolb

                                                                        • 34. Re: Flash Player not working on some websites
                                                                          eidnolb onlyone Community Member

                                                                          Hi susana, I need to ask you the same I just asked Robert. Please start a new thread. Amir had/has most likely one issue. Robert from what I can tell so far is concerned with AdobeTV & the Adobe tutorials. You have several different issues that are not in common with either of theirs.

                                                                           

                                                                           

                                                                          It will be easier for you and myself to sort thru what needs to be done, in order to solve your problems.

                                                                           

                                                                           

                                                                          Thanks,

                                                                           

                                                                          eidnolb

                                                                          • 35. Re: Flash Player not working on some websites
                                                                            susanacary Community Member

                                                                            Shockwave is already in my add remove program, i can't see flashwave player

                                                                            icon on my desktop or document?  i just need my flash player to work

                                                                            please...this is very impt to me.. i can't open any video in you tube, FB even

                                                                            the attachement on my email...as in ZERO ..it keeps telling me that my active x

                                                                            control is not registered...

                                                                             

                                                                                

                                                                             

                                                                            Susana Cary

                                                                                    

                                                                                

                                                                            • 36. Re: Flash Player not working on some websites
                                                                              susanacary Community Member

                                                                              thanks. I appreciate your effort in solving this issue...it's been a week and I

                                                                              still can't get my you tube to play any video..

                                                                               

                                                                                  

                                                                               

                                                                              Susana Cary

                                                                                      

                                                                                  

                                                                              • 37. Re: Flash Player not working on some websites
                                                                                susanacary Community Member

                                                                                went to my IE and was able to locate the Shockwave flask object and it said

                                                                                enabled

                                                                                 

                                                                                    

                                                                                 

                                                                                Susana Cary

                                                                                        

                                                                                    

                                                                                • 38. Re: Flash Player not working on some websites
                                                                                  susanacary Community Member

                                                                                  what   do you mean start a new thread?    

                                                                                   

                                                                                  Susana Cary

                                                                                          

                                                                                      

                                                                                  • 39. Re: Flash Player not working on some websites
                                                                                    susanacary Community Member

                                                                                    please get back to me? I really need to get my flash player to work

                                                                                     

                                                                                        

                                                                                     

                                                                                    Susana Cary

                                                                                            

                                                                                        

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