2 Replies Latest reply: Nov 22, 2010 4:41 AM by dradeke RSS

    Best way to roll back to 5.01?

    Missteach Community Member
    Missteach Nov 21, 2010 11:48 AM

      Hi,

       

      Since updating to 5.02, PPCS5 on W7 throws up errors when capturing from a Canon XM2.  Had no problems with 5.01.  And, don't have a problem using PE8 - in fact I have to use PE8 to capture because PPCS5 refuses to play ball.

       

      So, what's the simplest way to roll back a version?  Bearing in mind I have the Master Collection installed.

       

      Cheers

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        • 1. Re: Best way to roll back to 5.01?
          shooternz Community Member
          shooternz Nov 21, 2010 12:17 PM (in response to Missteach)

          Before rolling back , I would search for a solution to the issue a little while longer.

           

          Its no big deal to capture meantime  in the other workflow and there are no guarantees that rolling back will fix the issue ( ie. it could be something else).

          • 2. Re: Best way to roll back to 5.01?
            dradeke Adobe Employee
            dradeke Nov 22, 2010 4:41 AM (in response to Missteach)

            Yeah, going back to 5.01 is probably not the right way to go.  I agree that finding the problem is probably the right way to go about this.

             

            Try the standard stuff:

            trash prefs,

            upgrade graphics driver

            clean media cache

             

            If that doesn't work, here's what I would do.

             

            I would launch the uninstaller for Master Collection and then I would uninstall/reinstall JUST Premiere Pro.  Once you do that, then run the updater to get Premiere Pro back to 5.02 and see how things go.  Failing that, then I would contact tech support and this forum for additional suggestions.

             

            Hope this helps,

            Dennis