1 2 Previous Next 58 Replies Latest reply on Oct 10, 2011 7:56 AM by Marshahelt

    Issue with printing with Acrobat Reader X

    Acroblabchi

      Hello, we recently upgraded to Acrobat Reader X on our Terminal Servers and we are having a print issue.  When a PDF is being printed, on any printer, the same fonts are not printing like how the pdf is being displayed on the screen.  This is only happening to some of our users and for others the PDF is printing correctly.  Has anyone experienced this issue?  Does anyone have any ideas how I can fix this?  Thanks for any help.

        • 1. Re: Issue with printing with Acrobat Reader X
          radzmar Adobe Community Professional & MVP

          Hard to tell, cause the failure description is not very clear.

           

          What font is used in the PDF?

          And could it be, that the Reader uses alternatives to display the PDF cause the font were not embedded and is missing on that affected computer?!

          Also, are the Reader setting for the Page Display under "Edit > Preferences" set that they match the used hardware (monitor)?

          Some settings (i.e. Smooth line art, Enhance thin lines) make the font's to look bolder on the screen than on the printouts.

           

          A general solution if problems with fonts occur is to activate the option "print as image" under "File > Print > Advanced".

          • 2. Re: Issue with printing with Acrobat Reader X
            Acroblabchi Level 1

            Whats weird is it works on either all of the machines for some of the users or none of the machines.  The font on the PDF is strictly Times New Roman.  I don't understand what is happening with the documents but the everything worked correctly with Acrobat 9 Reader.  Has Adobe changed any of the settings for a user?  Thanks.

            • 3. Re: Issue with printing with Acrobat Reader X
              rdrXuser Level 1

              Does the user with which you see the problem have some sort of restricted permissions, like a Guest user or a non-admin user? Which type of printer are you observing the problem with and on which OS?

              • 4. Re: Issue with printing with Acrobat Reader X
                Atul Agarwal Adobe Employee

                Could you please share the make of the printer on which you are seeing the issue so that we can verify the same at our end?

                Meanwhile, you may use "Print as Image" option under the advanced button on print dialog.

                 

                Thanks,

                Atul Agarwal

                • 5. Re: Issue with printing with Acrobat Reader X
                  craigsat

                  I'm trying to print to a hp plotter and that won't work

                  I can't print to anything but a 8 1/2 x 11 hp printer

                  anytime i change the paper size it will not go to the printer

                  tryed printing as and image that dont work either

                  • 6. Re: Issue with printing with Acrobat Reader X
                    PowlesNL

                    Hello Acroblabchi

                     

                    Did you solve the problem yet? We encounter the same problem, with terminal servers (Windows 2003). On screen the PDF looks fine, but when we print it, the font is changed. De characters are closer together on the print, looks very bad. Very strange.

                     

                    Hope to hear from you...

                    • 7. Re: Issue with printing with Acrobat Reader X
                      Acroblabchi Level 1

                      PowlesNL,

                       

                      We have not had a solution to the problem yet.  The workaround has been to select print as an image from the options.  Have you also tried running Acrobat Reader once has administrator?  Please let me know if any of this helps.

                      • 8. Re: Issue with printing with Acrobat Reader X
                        craigsat Level 1

                        No, I did get an email from an Adobe representitive and he is working on the problem

                        • 9. Re: Issue with printing with Acrobat Reader X
                          craigsat Level 1

                          I tried printing to and image and i am always the administrator on this computer and my network

                          • 10. Re: Issue with printing with Acrobat Reader X
                            PowlesNL Level 1

                            Hello craigsat,

                             

                            You are offtopic. Your problem is not the same as topic starter. You have to make your own topic. Sorry for my reply on your post, my mistake.

                             

                            Acroblabchi,

                             

                            Quick responce! I just tested running as admin, but that gives the same result, bad print format. We updated from version 8 to X last week. Print as Image gives a good result, and is good as a workaround, but not a permanent solution.

                             

                            Gr. Paul.

                            • 11. Re: Issue with printing with Acrobat Reader X
                              Atul Agarwal Adobe Employee

                               

                              We have tried printing from Windows server 2003 Terminal Services environment itself but everything is working as expected. Infact, we tried the same with multiple machines but again the same result.

                               

                               

                               

                              It looks to me some kind of set up issue at your end than the problem of reader.

                               

                               

                               

                              Kindly try with the suggested work around of "Print as Image" until we narrow down where the problem lies.

                               

                              Thanks,

                              Atul Agarwal

                              Adobe Systems

                              • 12. Re: Issue with printing with Acrobat Reader X
                                yoster84

                                Hello,

                                 

                                I, too, have two colleagues with Reader X who are having similar print problems. Unistalling and reinstalling Reader X did not fix the problem. Additionally, the suggested workaround (Print > Advanced > Print as Image) is not working for us.

                                 

                                As a test, I downloaded the free PDF reader Ghostscript and was able to print PDFs with the correct characters. So the problem is isolated to Adobe Reader and it's configuration on the computers.

                                 

                                Specs: Windows 7, 32-bit.

                                 

                                Please let me know if I can help supply you with more information.

                                • 13. Re: Issue with printing with Acrobat Reader X
                                  mymy88

                                  I also experience this font issue on my personal computer (Windows XP). It began when I updated recently Adobe reader 9 to Adobe reader X. When I print as an image it is fine. When I print from Foxit reader it is also ok. I also can give more information about my computer configuration if needed. 

                                  • 14. Re: Issue with printing with Acrobat Reader X
                                    Atul Agarwal Adobe Employee

                                     

                                    Since we are not able to reproduce the issue in-house, we request you to try out the following:

                                     

                                     

                                     

                                    Please try disabling Protected Mode of Reader and see if the issue goes away. You can achieve this by launching reader and then go to Edit-->Preferences. Under the 'general' category pane, uncheck the checkbox "Enable Protected mode at startup" and press ok. Now, close reader application (do not forget this step otherwise change won't affect). Now re-launch reader and try printing to see if it resolves the issue.

                                     

                                     

                                     

                                    Hopefully that helps you. please note that it is not suggested to run reader with protected mode OFF. kindly switch to protected mode ON once you have tried the above.

                                     

                                    Thanks,

                                    Atul Agarwal

                                    Adobe Systems

                                    • 15. Re: Issue with printing with Acrobat Reader X
                                      yoster84 Level 1

                                      Hi Atul,

                                       

                                      Thanks for your reply. I switched Protected Mode on one of the two computers, following your instructions, but on restarting Reader X, we still got the identical, garbled output.

                                       

                                      I'll add the following information in as well, in case you have any ideas - no worries if you don't: Both of these computers have been under some font-related stress from at least one other application. Both of my colleagues use Mozilla Firefox as their browser, and on installation, their fonts defaulted to bold and/or italics. My colleague applied a fix to both computers to remove this default. Could this have a connection to a change in font when printing in Adobe Reader, even if Ghostscript doesn't have the same issue?

                                       

                                      Thanks,

                                       

                                      EY

                                      • 16. Re: Issue with printing with Acrobat Reader X
                                        PowlesNL Level 1

                                        Hello Agarwal Atul,

                                         

                                        When printing with Protected Mode OFF, the print looks ok. Maybe topic starter Acroblabchi can try it too, just to be sure.

                                         

                                        We are on the right track,

                                         

                                        Gr. Paul.

                                        • 17. Re: Issue with printing with Acrobat Reader X
                                          mymy88 Level 1

                                          It also worked for me. I switched off the protection mode and now the font is normal when I print.

                                          • 18. Re: Issue with printing with Acrobat Reader X
                                            consorziosilma

                                            Same problem here; just upgraded from Reader 9 to Reader X on Windows 2003 Terminal Server and the characters are closer together on the print. "Print as image" did not solve the problem (also printing as administrator). The issue is solved disabling the "Protected mode". Hope you can fix it ASAP.

                                             

                                            Lorenzo

                                            • 19. Re: Issue with printing with Acrobat Reader X
                                              AcrobatForLife

                                              turning off protected mode worked for me however i did get a prompt saying it was not recommended.

                                               

                                              Are there any specific settings that strictly relate to font handling within Reader X?

                                               

                                              Also not sure if this point was made previously, If you are trying to open a PDF from IE or FF, you need to close and reopen your browser for the change to take affect similar to closing and reopening Reader X.

                                              • 20. Re: Issue with printing with Acrobat Reader X
                                                Atul Agarwal Adobe Employee

                                                You will not get any warning that you need to restart the application in order to turn ON or OFF the protected mode.

                                                 

                                                Yes. There are certain font reated settings available for PS printer under the advanced button on the main print dialog. You will also have to restart your browser after you ahve changed the protected mode settings.

                                                 

                                                Thanks,

                                                Atul Agarwal

                                                • 21. Re: Issue with printing with Acrobat Reader X
                                                  Miserie

                                                  I have been experiencing the same problems.

                                                   

                                                  Newly rebuilt machine using  XP3 SP3. Reader X. Printing to a network connected Samsung CLP300N.

                                                   

                                                  When I print anything the text is effectively  stretched and looks awful.

                                                   

                                                  The quick fix of Print Image resolves the  problem in as much as the document looks as it should, but the raster  based printing is not as crisp as it should be.

                                                   

                                                  I tried Atul's suggestion of turning off the protected mode at startup, and sure enough the documents print perfectly. Once I turn Protected mode back on, the print problem returns.

                                                   

                                                  I hope this helps, and that a fix is created for it. Should I leave the protected mode off for the time being, or would you recommend against it?

                                                   

                                                  Michael

                                                  • 22. Re: Issue with printing with Acrobat Reader X
                                                    Chris Proud

                                                    I am having the same issue too. Acrobat X on windows 2008 R2 Remote Desktop Services

                                                    . Disabling protected mode appears to fix the issue.

                                                    • 23. Re: Issue with printing with Acrobat Reader X
                                                      sloopy66

                                                      We also had the same issue with printing being squished together when printing while RDP into terminal server.  We found that the higher the display resolution within the settings of the RDP connection the printing was messed up.  If we backed down the display resolution such as 1024x768 the PDF would print just fine.  We just finally went back to Reader 9 so the client could work full screen while in terminal server.

                                                      • 24. Re: Issue with printing with Acrobat Reader X
                                                        Chris Proud Level 1

                                                        The problem still exists in 10.0.1.

                                                        • 25. Re: Issue with printing with Acrobat Reader X
                                                          Atul Agarwal Adobe Employee

                                                          Dear Valued Customers,

                                                           

                                                          We have identified the issue with Acrobat Reader X and working towards fixing the issue.

                                                           

                                                          Thanks for your patience.

                                                           

                                                          Atul Agarwal

                                                          Adobe Systems

                                                          • 26. Re: Issue with printing with Acrobat Reader X
                                                            jaitprof

                                                            Hi,

                                                             

                                                            After applying the 10.0.1 patch the problem still exist unable to print to HP Plotters when protected mode is activated as well as conflict with some of our in-house applications. But when protected mode is turned off, all works fine.

                                                             

                                                            Regards,

                                                            • 27. Re: Issue with printing with Acrobat Reader X
                                                              42nateson

                                                              I'm having the same issue as normal fonts are coming through as odd characters.  Print as Image isn't working neither has disabling protected mode.  Should we downgrade to Adobe Reader 9?

                                                              • 28. Re: Issue with printing with Acrobat Reader X
                                                                Chris Proud Level 1

                                                                Hi Atul,

                                                                 

                                                                Thanks for confirmation your working on a fix. Do you have any idea when it might be released?

                                                                 

                                                                Thanks

                                                                 

                                                                Chris

                                                                • 29. Re: Issue with printing with Acrobat Reader X
                                                                  alanjay8

                                                                  Hi Atul

                                                                   

                                                                  Any idea when this problem will be resolved?

                                                                   

                                                                  Many thanks

                                                                   

                                                                  Alan

                                                                  • 30. Re: Issue with printing with Acrobat Reader X
                                                                    ElectricTurtle

                                                                    I have just upgraded "automatically" (prompted on screen) to Acrobat Reader X.

                                                                    I now have the same printing issue as reported in this post in that when printing a PDF the fonts will not print as they appear on screen.

                                                                     

                                                                    The font I use on the document is Arial.

                                                                    The printed font has the characters touching (I don't know what font it is).

                                                                     

                                                                    I followed instructions in this post, and turned off protected mode.

                                                                    This fixed the problem, and pages now print correctly as shown on screen.

                                                                     

                                                                    Is it ok to leave protected mode off??

                                                                     

                                                                    When I turn protected mode back on the problem returns.

                                                                     

                                                                    I am running Win XP, and using a Brother HL-2142 printer.  I create PDF's with doPDF 7 as a printer driver from within MS Excel.

                                                                     

                                                                    Also under Adobe Reader X, a further change surfaced at same time.

                                                                    When printing a PDF in Duplex mode (manual) from within the default Brother HL-2142 printer software, the pop up screen for the page handling instruction is now no longer appearing automatically on top, and has to be selected from its appearance on the task bar.  This is not a problem but adds an extra step to the process.

                                                                     

                                                                    Everything worked correctly in the previous version of Adobe before the upgrade request.

                                                                    • 31. Re: Issue with printing with Acrobat Reader X
                                                                      Atul Agarwal Adobe Employee

                                                                      Dear users,

                                                                       

                                                                      We are working on this problem and hope to give you the fix soon. However, I cannot give you the exact time line.

                                                                       

                                                                      Thanks,

                                                                      Atul Agarwal

                                                                      Adobe Systems

                                                                      • 32. Re: Issue with printing with Acrobat Reader X
                                                                        real7a

                                                                        Just updated to Acrobat Reader X. Doesn't print at all: hangs up @ Windows Vista, HP Laser Jet 1018. Had to use Inkscape to print .pdf

                                                                        • 33. Re: Issue with printing with Acrobat Reader X
                                                                          kgould53

                                                                          I too am having issues with Adobe X.  I can no longer attach PDFs to my internet fax for outgoing messages.  It gives me a blank page with an inside box listing the PDF file and I have to click it to open the document. After opening the document, I still cannot attach it to the outgoing fax.

                                                                          • 34. Re: Issue with printing with Acrobat Reader X
                                                                            april now

                                                                            Interesting.  Tried printing a pdf file from my bank and from an on-line bank.

                                                                            Printer is HP Laserjet P1102W and I use Win7. In Adobe Acrobat Reader the printer

                                                                            default is 11 by 17.   I click on it and it changes to 8.5 by 11 which is

                                                                            what I want, but the image is now landscape and not portrait which I

                                                                            have set as default.   The printer thus outputs two pages in landscape

                                                                            instead of just one in portrait.   Unable to use, "print as image,"  since

                                                                            it is grayed out.  Don't know what to modify in the registry settings.

                                                                            • 35. Re: Issue with printing with Acrobat Reader X
                                                                              april now Level 1

                                                                              Wow! found my own solution.

                                                                              Found it at Acrobatusers.com in Lori Kasssuba's excel

                                                                              lent video, "Printing Documents in Acrobat and ReaderX."

                                                                              I clicked on the preview screen to get the 8.5 by 11

                                                                              dimension, then on left side under page handling

                                                                              I selected  page scaling and shrink to fit from the

                                                                              drop down menu.  I kept the auto-rotate.  The

                                                                              preview print screen then went to portrait and all

                                                                              was/is well.  If you have problems printing, check

                                                                              out Lori's tutorial.  Well worth the 11 minutes.

                                                                              • 36. Re: Issue with printing with Acrobat Reader X
                                                                                alexcosby

                                                                                I appreciate that you've found another workaround, and I'd be willing to do that to print properly.  Trouble is, I just finished updating all the users at my corporation to Reader X (10.0.1).  That's a little over 300 people who aren't going to be willing/able to jump through that many hoops for a bug in Acrobat's design.

                                                                                I'm anxiously awaiting a fix, and I'm perturbed to see yet another wonderful release from Adopey.

                                                                                • 37. Re: Issue with printing with Acrobat Reader X
                                                                                  kgould53 Level 1

                                                                                  Exactly!  I still haven't been able to print to my internet fax for outgoing faxes.  That really ticks me off.  Why won't someone from Adobe (though I think your Adopey is more accurate) fix this issue?

                                                                                   

                                                                                   

                                                                                  Kathleen McCrory Gould

                                                                                  "Go confidently in the direction of your dreams.

                                                                                  Live the life you have imagined."

                                                                                  Henry David Thoreau

                                                                                   

                                                                                   

                                                                                   

                                                                                   

                                                                                  Date: Wed, 6 Apr 2011 12:12:28 -0600

                                                                                  From: forums@adobe.com

                                                                                  To: kathleen.everett@hotmail.com

                                                                                  Subject: Issue with printing with Acrobat Reader X

                                                                                   

                                                                                  I appreciate that you've found another workaround, and I'd be willing to do that to print properly.  Trouble is, I just finished updating all the users at my corporation to Reader X (10.0.1).  That's a little over 300 people who aren't going to be willing/able to jump through that many hoops for a bug in Acrobat's design.

                                                                                  I'm anxiously awaiting a fix, and I'm perturbed to see yet another wonderful release from Adopey.

                                                                                  >

                                                                                  • 38. Re: Issue with printing with Acrobat Reader X
                                                                                    crescentnews

                                                                                    We had just started getting this issue on a machine with Reader X BUT it only started after we had to upgrade the old 19" tall aspect ratio monitor to a WIDE 21.5" aspect ratio. Reader X was printing fine upto the point that the new monitor was installed. Almost seems like the type was being streched to fit the new monitors proportions. We turned off the "Protected mode" and it is working fine again. Hope this helps.

                                                                                    • 39. Re: Issue with printing with Acrobat Reader X
                                                                                      kgould53 Level 1

                                                                                      I tried turning off "protected mode".  It made no difference in my inability to attach PDF files to my outgoing internet fax.  Still looking for answers.

                                                                                       

                                                                                       

                                                                                      Kathleen McCrory Gould

                                                                                      "Go confidently in the direction of your dreams.

                                                                                      Live the life you have imagined."

                                                                                      Henry David Thoreau

                                                                                       

                                                                                       

                                                                                       

                                                                                       

                                                                                      Date: Thu, 7 Apr 2011 07:29:45 -0600

                                                                                      From: forums@adobe.com

                                                                                      To:[email address deleted by host]

                                                                                      Subject: Adobe Reader Issue with printing with Acrobat Reader X

                                                                                       

                                                                                      We had just started getting this issue on a machine with Reader X BUT it only started after we had to upgrade the old 19" tall aspect ratio monitor to a WIDE 21.5" aspect ratio. Reader X was printing fine upto the point that the new monitor was installed. Almost seems like the type was being streched to fit the new monitors proportions. We turned off the "Protected mode" and it is working fine again. Hope this helps.

                                                                                      >

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