Captivate movie appears as large, black box in RH project

[Guest]

I'm creating a test project where we will have several captivate demonstrations. I chose the "elearning" project type. I already created the captivate movie and published it as a .swf. The preview version works fine in captivate. I have also downloaded flash player 10 (but am still unable to play any .swf files by right-clicking and opening with Flash Player).

I followed the procedure to import the htm file, which subsequently imports the .swf and supporting files. I then inserted the Captivate Demo into my topic. When I preview it from generated Webhelp output (or just using the View Selected Item icon in RH), the entire movie is a big, black box.

What am I doing wrong? Am I publishing from Captivate incorrectly? Am I adding the movie to my topic incorrectly?

[Captiv8r]

Hi there

With Captivate 5, a reasonably recent issue has come to light.Basically it involves a situation you encounter if you have upgraded to a certain version of the Flash Player/Plug in and if you are using Text Animations in your Captivate.

See if the link below helps you resolve it.

Click here to view

Cheers... Rick

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[Guest]

Thank you, Rick. After searching for a couple of hours I did indeed come across the .dll issue with text animation in Captivate.

It is now working fine.

[Guest]

Rick, can I ask you one more thing? My captivate movies start automatically in my RoboHelp project once you access the topic.

How do I add a play arrow so that the user is starting the movie when they want?

[Captiv8r]

Hi there

That is typically done in Captivate prior to importing the SWF into RoboHelp.

Cheers... Rick

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[Guest]

Can you refer me to how I would go about doing that?

[Jeff_Coatsworth]

Check the help or the threads on this forum for something like "player controls" - I know I've seen discussions about doing this before. You turn it on in Captivate before creating the swf.

[Captiv8r]

Hello again

If you are using Captivate 5, press Shift+F8 to open the Preferences.

Click the Project > Start and End category.

That's one way to do it. Another would be to insert a clickable object on the first slide to keep it paused.

Cheers... Rick

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[Guest]

Wonderful! Thanks so much!!!