I have a mac G4 tower running OS 10.4.1.
Today I bought an upgrade to CS3 - I have a legal version of
contribute on the machine - version 3.11.
and after "successfully" installing the new upgrade - I cant
run it. I enter the serial number, and that works fine - I get the
happy green check mark next to the serial number fields. HOWEVER -
it says that it couldnt find a legal version of contribute on my
machine ( which makes no sense, since its there ) - so it asks for
me to tell it which version of contribute I own and enter its
serial number. which I did.
however it wont accept the serial number, and as such will
not let me use my new CS3 version unless I "try it for 30 days".
But I paid for it, and I want to use it - NOW. Not to mention that
I know there are issues trying to activate a trial version, so I
would really rather not go that route.
I called the installation tech help 800 number. I got picked
up immediately - which was a pleasant surprise... however the tech
said that serial numbers are a customer service issue and he
transferred me over there.
I have now been on hold for 1 hour, 43 minutes and counting.
extrememly dis-satisfied. with Adobes support at the moment.