0 Replies Latest reply: Dec 1, 2010 6:41 AM by IT_Crowd RSS

    Convert Office 2010 documents w/ Acrobat X (potential bug?)

    IT_Crowd

      I am doing some testing with Office 2010 (32bit) and Acrobat X on both Windows XP (32bit) and Windows 7 (64bit). I have run into the following problem when trying to convert a Word document with X:

       

      Opening up the Word document and either using the PDF Maker printer or the Acrobat tab to convert the document to a PDF works without a hitch.

       

      However, opening up X first and then attempting to convert the document that way will yield the a very strange error message saying that I do not have permission to open my Word document. I double checked all of the permissions on the Word document and they all checked out - plus, I am able to open it with Word.

       

      After a bit of troubleshooting, I have tracked this issue down to our Normal.dotm - specifically - where it is stored (on our users' network drive). After moving the Normal.dotm to %appdata% or somewhere else on the local disk and modifying Word to look in this location, the conversion went through flawlessly. I took the time to double check all permissions on our network drive and they all checked out as well.

       

      I have verified this "bug" on Windows 7 and Windows XP in our environment. Has anyone else experienced this error with a Normal.dotm on a network drive, or have I missed something here? For the time being, it seems as though Acrobat X doesnt like the Normal.dotm on a network drive.

       

      IT_Crowd