5 Replies Latest reply on Dec 4, 2010 12:42 PM by valmundo

    Premiere Elements 9 Organizer crashes every time

    spilled Level 1

      I installed the Trial version on my computer and later added serial number info to get the full program. The editing interface seems to work fine (though I have not had too much time to play with it yet) but the Organizer has not once opened correctly. If I choose it from the opening dialog box everything just closes (no error) and if I choose it from within the editing part it still closes (with or without an error). When I do get an error it says:

       

      AppName: photoshopelementsorganizer.exe     AppVer: 9.0.0.0     ModName: quartz.dll
      ModVer: 6.5.2600.5933     Offset: 0002efd9

       

      Not too helpful. It begins to open, enough that I can see what it should look like, even with a few video thumbnails etc., but then crashes. Every time.

       

      PC specs:

      HP Compaq dc5800 Microtower

      Intel(R) Core(TM)2 Duo CPU

      E8400 @ 3.00GHz

      2.99 GHz, 2.99 GB of RAM

       

      I have CS3 and CS5 design premium installed on my machine as well.

       

      I'm rather frustrated, as I had to go to bat with bosses/IT to get even this program (instead of god-awful Pinnacle) for small video-editing projects but as of yet it's been a pain. The installation alone took maybe six tries and two separate Adobe personnel chat sessions.

       

      Thanks for any help.

        • 1. Re: Premiere Elements 9 Organizer crashes every time
          nealeh Level 5

          Work through these basics first:

          • Install all Windows Updates.

          • Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.

          • Install most recent graphics and sound drivers from the manufacturers web sites.
          • Shut down, from task manager, as many startup processes as you can. The existence of CS3 & CS5 almost certainly means there are Adobe backgound processes starting automatically.
          • Free up as much disk space as you can - try for a minimum of 30GB free, 60GB preferably.
          • Run Disk Cleanup. If you know that the last system restore point is good use advanced settings and remove all but most recent restore point.
          • Run Defragmenter.
          • Temporarily disable any anti-virus realtime scanning.

           

          Cheers,
          --
          Neale
          Insanity is hereditary, you get it from your children

          • 2. Re: Premiere Elements 9 Organizer crashes every time
            Steve Grisetti Adobe Community Professional

            Also note that, if you've also got Creative Suite software on your machine, you may be experiencing a conflict with Adobe Bridge.


            • 3. Re: Premiere Elements 9 Organizer crashes every time
              valmundo

              I also cannot get Organizer to open.  I have Photoshop Elements 8 (which includes Adobe Bridge) installed.  Am I to understand that I have to uninstall Photosop Elements 8 just to get Organizer to work properly?

              • 4. Re: Premiere Elements 9 Organizer crashes every time
                nealeh Level 5

                You don't need to uninstall anything. Adobe Bridge is not a part of Photoshop or Premiere Elements. If you have Bridge it must be an old version (when it could be bought separately or part of a Premiere Pro installation. It will be running as a process though and you should end this process (using the Task Manager - [Ctrl]+[Alt]+[Del]) before installing PRE8 and PRE9.

                 

                Cheers,
                --
                Neale
                Insanity is hereditary, you get it from your children

                • 5. Re: Premiere Elements 9 Organizer crashes every time
                  valmundo Level 1

                  I just checked Activity Monitor on my Mac and Adobe Bridge is not running.  However, Organizer still crashes.  In fact, I have never been able to open Organizer itself.

                   

                  I have been able to work within Elements 9 and have imported about 20 Gigs of video files to begin my editing.  Apparently, I won't be able to use some of the media management tools / features contained within Organizer since I can't open it.

                   

                  Any other suggestions.  Just as an FYI, when I try to launch Organizer, it appears to be scanning the files that were imported into Elements 9, but at some point, the application unexpectly quits.