Have you also installed the replacement file for the screen display? - http://kb2.adobe.com/cps/870/cpsid_87080.html
Also work through these basics:
Install all Windows Updates.
- Install most recent graphics and sound drivers from the manufacturers web sites.
- Ensure you have a minimum of 30GB free disk space - preferably 60GB
- Run Disk Cleanup.
- Run Defragmenter.
- Temporarily disable any anti-virus realtime scanning.
Insanity is hereditary, you get it from your children
Meantime, you definitely need to install a new set of drivers for that video card.
I believe that EGVA GTS450 (if that's your video card) uses an nVidia chip set, in which case you need to go to the nVidia web site to get the latest.
Otherwise you can try downloading your updates from the EGVA page at http://www.evga.com/support/drivers/
But this is an off-brand video card, so there is a chance it may not be compatible with the program. Still, it's worth a try.
I have seen this once myself when I tried a lot of video tracks but it cured when I closed PE9, rebooted the computer then reopened it.
White screen instead of video often means your computer has run out of 'resources'.
This is not always due to running out of memory but can be the OS running out of 'stack' due to a process not finishing before the next call occurs on that process.(IE the processor trying to do too many things at once like previewing a timeline that has not been rendered (red line at top of timeline) and a slow video card unable to keep up. Video cards that use system memory instead of their own can also be a problem.
Another indication of lack of resources is if you get a trail effect if you move a window quickly across the screen.(then you often get a crash!)
Have you too many other routines or programs running at the same time in the background?
Was there an effect you used just before the white screen just occurred. It may be an odd combination of effects for your system.
Close your offending project and try a making temporary brand new project of the same imported video and see if the white screen is still there before you start any editing.
Also try reducing the size of the preview screen by dragging the right hand edge leftwards. Less resources will be used this way. Also reduce the preview quality setting.
Thanks everyone for the possible answers.......
....and the winner is..ding, ding, ding !
STEVE GRISETTI !
Stinking video card drivers......! solved the problem. I had actually recently updated the video card drivers from Nvidia, and apparently this casued the problem. I had to go EGVA and use their drivers.
Thanks for to all who peeked, and those that had a suggestion.... Now off to find hours of free time (not!) to play with the trial version....
When we've found a solution, we're all winners, Jeff! Happy moviemaking!
I am having the same issue -- white screen with all video files, can hear audio but can't see any video when previewing thumbnails or rendering previews or video --
I have a different configuration:
Dell Precision M6300
graphics card: NVIDIA Quadro FX3600M
OS: Windows XP
Intel Cor 2 Duo CPU
T9300 @ 2.5Ghz
2.47 Gh, 3.50 GB of RAM
I've updated the driver...
Disabled my anti-virus...
I've been messing with this since I installed the trial a week ago but still have not been able to get Premiere Elements to work and try. Any suggestions?
My issue was just that ... the video driver. I reverted to the older one that came with the video card, instead of the "latest" driver, and that solved my problem.