13 Replies Latest reply on Dec 17, 2010 9:25 AM by _durin_

    Crashes on start

    chrib88

      Everytime i wanted to start Audition, it crashs immediately.

      What is the problem?


      Here is the bug report:

       

      Process:         Adobe Audition [31556]
      Path:            /Applications/Adobe Audition.app/Contents/MacOS/Adobe Audition
      Identifier:      com.adobe.Audition.4.0
      Version:         ??? (???)
      Code Type:       X86 (Native)
      Parent Process:  launchd [140]

       

      Date/Time:       2010-12-06 00:03:19.788 +0100
      OS Version:      Mac OS X 10.6.5 (10H574)
      Report Version:  6

       

      Interval Since Last Report:          157759 sec
      Crashes Since Last Report:           5
      Per-App Crashes Since Last Report:   1
      Anonymous UUID:                      B987B63A-26FF-4600-B772-ECC701F6116C

       

      Exception Type:  EXC_BREAKPOINT (SIGTRAP)
      Exception Codes: 0x0000000000000002, 0x0000000000000000
      Crashed Thread:  0

       

      Dyld Error Message:
        Library not loaded: @executable_path/../Frameworks/dvametadataUI.framework/Versions/A/dvametadataUI
        Referenced from: /Applications/Adobe Audition.app/Contents/MacOS/Adobe Audition
        Reason: image not found

       

      Binary Images:
      0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

       

      Model: MacBook5,2, BootROM MB52.0088.B06, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.38f5
      Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
      Memory Module: global_name
      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.1)
      Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
      Network Service: AirPort, AirPort, en1
      Serial ATA Device: WDC WD5000BEVT-75A0RT0, 465,76 GB
      Serial ATA Device: MATSHITADVD-R   UJ867A
      USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0x24100000
      USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24110000
      USB Device: USB Laser Mouse, 0x046d  (Logitech Inc.), 0xc062, 0x24140000
      USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0x24400000
      USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x022a, 0x04600000
      USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
      USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x0702, 0x26200000
      USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000

        • 1. Re: Crashes on start
          Charles VW Adobe Employee

          chrib88 wrote:

           

          Dyld Error Message:
            Library not loaded: @executable_path/../Frameworks/dvametadataUI.framework/Versions/A/dva metadataUI
            Referenced from: /Applications/Adobe Audition.app/Contents/MacOS/Adobe Audition
            Reason: image not found

           

          It looks like your installation got messed up.  The application cannot find the library which runs the UI for the XMP Metadata panel, which is required.  I'd suggest deleting your copy of Audition, and re-downloading it.

          • 2. Re: Crashes on start
            chrib88 Level 1

            Thank you for your answer but the ist still there.

            I opened it in the .dmg and it works. But if i copied it in the applicationfolder and start it crashs again.

             

            That is the last bug report:

             

            Process:         Adobe Audition [31842]
            Path:            /Applications/Adobe Audition.app/Contents/MacOS/Adobe Audition
            Identifier:      com.adobe.Audition.4.0
            Version:         ??? (???)
            Code Type:       X86 (Native)
            Parent Process:  launchd [140]

             

            Date/Time:       2010-12-06 00:57:59.006 +0100
            OS Version:      Mac OS X 10.6.5 (10H574)
            Report Version:  6

             

            Interval Since Last Report:          161038 sec
            Crashes Since Last Report:           6
            Anonymous UUID:                      B987B63A-26FF-4600-B772-ECC701F6116C

             

            Exception Type:  EXC_BREAKPOINT (SIGTRAP)
            Exception Codes: 0x0000000000000002, 0x0000000000000000
            Crashed Thread:  0

             

            Dyld Error Message:
              Library not loaded: @executable_path/../Frameworks/dvametadataUI.framework/Versions/A/dvametadataUI
              Referenced from: /Applications/Adobe Audition.app/Contents/MacOS/Adobe Audition
              Reason: image not found

             

            Binary Images:
            0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

             

            Model: MacBook5,2, BootROM MB52.0088.B06, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.38f5
            Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
            Memory Module: global_name
            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.1)
            Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
            Network Service: AirPort, AirPort, en1
            Serial ATA Device: WDC WD5000BEVT-75A0RT0, 465,76 GB
            Serial ATA Device: MATSHITADVD-R   UJ867A
            USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0x24100000
            USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24110000
            USB Device: USB Laser Mouse, 0x046d  (Logitech Inc.), 0xc062, 0x24140000
            USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0x24400000
            USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x022a, 0x04600000
            USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
            USB Device: External HDD, 0x1058  (Western Digital Technologies, Inc.), 0x0702, 0x26200000
            USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
            USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000

            • 3. Re: Crashes on start
              Charles VW Adobe Employee

              Yup, that looks like the same problem.

               

              Some next-steps troubleshooting questions:

               

              How are you copying the application?  Drag and Drop? Edit>Copy?

              If you right-click on the Application, and choose "Show Package Contents", what is in there?

              Which folder are you copying to? /Applications or /Users/<your user name>/Applications?

              • 4. Re: Crashes on start
                chrib88 Level 1

                I use drag and drop.

                 

                In the package are the folders Amio Plugins, Frameworks, MacOS, Plugins, Resources, Session Plugins, 2 documents ( Revision, Pkginfo) and Info.plist.

                • 5. Re: Crashes on start
                  chrib88 Level 1

                  Is there now a solution for this problem?

                  I would really like to test and use Audition.

                  • 6. Re: Crashes on start
                    _durin_ Adobe Employee

                    I haven't been able to reproduce this or find similar reports, but I do notice that the error message you pasted shows a space in the "dva metadataUI" filename, but I don't see that space in my installation.

                     

                    Try this as a test and let me know the results, please:

                    1. Drag and Drop the Audition icon onto your desktop.

                    2. Option/Right-click the icon and choose "Show Package Contents"

                    3. Double click on Contents > Frameworks > dvametadataui.framework > Versions > A

                    4. Verify you see the file named "dvametadataUI"

                    5.  If so, make a copy of this file in the same folder, but put a space in the filename so it reads "dva metadataUI"

                    6. Launch Audition.

                     

                    One other question: Are you running OS X in English or another language?

                    • 7. Re: Crashes on start
                      chrib88 Level 1

                      I followed your instructions. But it doesn't work. I found "dvametadataUI" and copied and renamed it.


                      My OSX is running in german.

                      • 8. Re: Crashes on start
                        chrib88 Level 1

                        Here is the latest bugreport:

                         

                        Process:         Adobe Audition [12206]
                        Path:            /Users/christian-burkhi/Desktop/Adobe Audition.app/Contents/MacOS/Adobe Audition
                        Identifier:      com.adobe.Audition.4.0
                        Version:         ??? (???)
                        Code Type:       X86 (Native)
                        Parent Process:  launchd [118]

                         

                        Date/Time:       2010-12-16 23:15:20.305 +0100
                        OS Version:      Mac OS X 10.6.5 (10H574)
                        Report Version:  6

                         

                        Interval Since Last Report:          284958 sec
                        Crashes Since Last Report:           3
                        Per-App Crashes Since Last Report:   -4
                        Anonymous UUID:                      B987B63A-26FF-4600-B772-ECC701F6116C

                         

                        Exception Type:  EXC_BREAKPOINT (SIGTRAP)
                        Exception Codes: 0x0000000000000002, 0x0000000000000000
                        Crashed Thread:  0

                         

                        Dyld Error Message:
                          Library not loaded: @executable_path/../Frameworks/dvametadataUI.framework/Versions/A/dvametadataUI
                          Referenced from: /Users/christian-burkhi/Desktop/Adobe Audition.app/Contents/MacOS/Adobe Audition
                          Reason: image not found

                         

                        Binary Images:
                        0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

                         

                        Model: MacBook5,2, BootROM MB52.0088.B06, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.38f5
                        Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
                        Memory Module: global_name
                        AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.1)
                        Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
                        Network Service: AirPort, AirPort, en1
                        Serial ATA Device: WDC WD5000BEVT-75A0RT0, 465,76 GB
                        Serial ATA Device: MATSHITADVD-R   UJ867A
                        USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0x24100000
                        USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24110000
                        USB Device: USB Laser Mouse, 0x046d  (Logitech Inc.), 0xc062, 0x24140000
                        USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0x24400000
                        USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x022a, 0x04600000
                        USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
                        USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
                        USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000

                        • 9. Re: Crashes on start
                          _durin_ Adobe Employee

                          Are you trimming the crash logs?  There should be an additional, much longer section, showing each thread that crashed and what operations it was performing at the time of crash.

                          • 10. Re: Crashes on start
                            chrib88 Level 1

                            errr No! ^^

                             

                            I can retry it.

                             

                            That is the whole bugreport that i can see.

                             

                             

                            Process:         Adobe Audition [12419]
                            Path:            /Users/christian-burkhi/Desktop/Adobe Audition.app/Contents/MacOS/Adobe Audition
                            Identifier:      com.adobe.Audition.4.0
                            Version:         ??? (???)
                            Code Type:       X86 (Native)
                            Parent Process:  launchd [118]

                             

                            Date/Time:       2010-12-16 23:52:41.590 +0100
                            OS Version:      Mac OS X 10.6.5 (10H574)
                            Report Version:  6

                             

                            Interval Since Last Report:          287199 sec
                            Crashes Since Last Report:           4
                            Per-App Crashes Since Last Report:   -3
                            Anonymous UUID:                      B987B63A-26FF-4600-B772-ECC701F6116C

                             

                            Exception Type:  EXC_BREAKPOINT (SIGTRAP)
                            Exception Codes: 0x0000000000000002, 0x0000000000000000
                            Crashed Thread:  0

                             

                            Dyld Error Message:
                              Library not loaded: @executable_path/../Frameworks/dvametadataUI.framework/Versions/A/dvametadataUI
                              Referenced from: /Users/christian-burkhi/Desktop/Adobe Audition.app/Contents/MacOS/Adobe Audition
                              Reason: image not found

                             

                            Binary Images:
                            0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

                             

                            Model: MacBook5,2, BootROM MB52.0088.B06, 2 processors, Intel Core 2 Duo, 2.13 GHz, 4 GB, SMC 1.38f5
                            Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
                            Memory Module: global_name
                            AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.1)
                            Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
                            Network Service: AirPort, AirPort, en1
                            Serial ATA Device: WDC WD5000BEVT-75A0RT0, 465,76 GB
                            Serial ATA Device: MATSHITADVD-R   UJ867A
                            USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0x24100000
                            USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0x24110000
                            USB Device: USB Laser Mouse, 0x046d  (Logitech Inc.), 0xc062, 0x24140000
                            USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0x24400000
                            USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x022a, 0x04600000
                            USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
                            USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
                            USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000

                            • 11. Re: Crashes on start
                              _durin_ Adobe Employee

                              Okay.  I'm going to try to setup a German OS X system and see if I can reproduce this issue.  The fact it works inside the DMG but falis outside is odd.  Perhaps it's a character set or language issue.  I'll update when I have any new information. 

                               

                              Thanks for your help and quick responses so far.

                              Durin

                              • 12. Re: Crashes on start
                                chrib88 Level 1

                                Thank you for your job an effort!

                                • 13. Re: Crashes on start
                                  _durin_ Adobe Employee

                                  I wasn't able to reproduce the problem on a clean install of OS X German.  I'm going to do some googling today and see if I can get more information.  Might have some more questions for you soon.  Thanks for your patience so far.

                                  Durin