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Their security settings on their IE browser have been tightened up it looks like. Try having them turn on ActiveX.
Now two more questions...
First, if this is something to do with "tighter settings", does that mean it has nothing to do with the actualy RH project or .chm output file?
Second, what does it mean if they are not having this problem with any other .chm files run from the C:/ drive or network?
Your response is definitely pushing in the direction I was assuming, but I need to make sure I have plenty of proof and justification when tackling this one.
You've got 2 contradictory ideas going on here - if it's only their machine that's got the problem, then that tends to leave the .chm and its project off the hook; however, if they only have an issue with your .chm and nobody else's (which I doubt), the fault seems to indicate something in your .chm is off.
Unless specific measures have been taken that allow it, running CHM from a network location is a no no.
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Maybe network is an incorrect term; however, we have worked with our N/T department to ensure everything works properly. Everything has been working properly for some time, no problems; however, this user has used the .chm since its posting to the public user community and nothing has changed with the file. It worked ok for them until this afternoon when they received the message and now they cannot open any topic in the Online Help without receiving the error.
I have asked them to check out other projects but no response at this time. Does it look like this is more of a security settings issue on their computer?
Thanks everyone for your responses.
Apparently they are having this problem with two .chm files, not just one (however all others are working properly).
I had two users test the one .chm file and they did not encounter any problems. I had one user test the other one and they did not encounter any problems.
Does this still sound like a security settings issue since it is happening on some and not all of them?
If on the same machine, one .chm works (on the c:\ drive) and an identically located one (also on the c:\ drive) doesn't, then there's something wrong with the one that doesn't work.
What if other users had no problems with the exact same .chm file on their computers?
Then that would lead you to think that there's something with the person's machine & the offending .chm.