6 Replies Latest reply on Dec 17, 2010 8:03 AM by connie_20

    Cap5 - Auto text captions not picking up UI

    connie_20

      We are using Captivate 5. One person had no text captions while recording even though that option was checked. We deleted her captivate_v40.dat and her captions work correctly. (Is that v40...for Captive 4...not sure why her problem in C5 is fixed) We had C4 and upgraded.

       

      When I record slides I get text captions, but they all have the same text "Select". None of the user interface elements appear in the caption....just the one word.

        • 1. Re: Cap5 - Auto text captions not picking up UI
          sushpv Level 2

          Hello there,

           

          Can you please let us know which application were you doing the recording on? Was it a Flex/swf/AIR/Javascript appliaction?

          For recording on  Flex/swf/AIR/Javascript appliaction, some of the UI interfaces like menu items etc., will not be shown as text captions while recording; Only Select caption is shown.

           

          Thanks,

          Sushma

          • 2. Re: Cap5 - Auto text captions not picking up UI
            connie_20 Level 1

            It is a web browser. My coworker is capturing same application and it works for her. I can't even get it to capture menus in Microsoft Outlook.

             

            I am using a new text caption box that someone created for us. Could that have anything to do with it?

            • 3. Re: Cap5 - Auto text captions not picking up UI
              connie_20 Level 1

              It seems to be working now. Yesterday, I renamed the Adobe Captivate folder located in \myname\Application Data\Adobe\ after I saw a blog mentioning to try that. My machine also rebooted overnight. My captions seem to be working today.

               

              Oops I was a little over zealous. The captions now work when capturing Outlook but not with my company's software. Two of my coworkers can capture our company's software and two of us cannot. We have reinstalled and downloaded the new upgrade.

              • 4. Re: Cap5 - Auto text captions not picking up UI
                mr.scribbler Level 1

                I am interested to know how you resolved this issue. I have recently 'upgraded' from v3 to v5 and get the 'Select only' text boxes when I record mouse clicks (menus, buttons, dropdowns etc). In v3 the text messages were more informative, eg. 'Select xzy from the combo box' or  'Select the so-and-so link'. Now I just get 'Select'.

                 

                Generally, anyone out there: Is this a known issue or I have a failed to find the setting to turn this on?

                 

                I am capturing a web application (non Flash) and have tried both IE and Firefox. I have applied the Captivate v5 patch.

                 

                atb/mike

                • 5. Re: Cap5 - Auto text captions not picking up UI
                  connie_20 Level 1

                  Well it isn't resolved. I have been working with Adobe support and they are researching the problem. My IT department completely removed Captivate 5 and all files and cleaned up the registry and reinstalled. They tried using a different user profile and turned off all non-essential services and still the same issue. It seems to pick up page names, but nothing else.

                   

                  Adobe support was supposed to call me back yesterday, but they have not done so.

                  • 6. Re: Cap5 - Auto text captions not picking up UI
                    connie_20 Level 1

                    Well it is now fixed. We upgraded to Windows 7. We also noticed it did not work on the computers that had XP and Service Pack 3; however, it did work on a machine that had XP with Service Pack 2.

                     

                     

                     

                    Connie Lopez

                    ON•DEMAND Learning

                    Courseware Developer

                    RealPage, Inc.

                    4000 International Parkway

                    Carrollton, TX 75007

                    972.820.3633

                    connie.lopez@realpage.com