5 Replies Latest reply on Feb 25, 2011 1:10 AM by sudhirm

    burrito install hangs on mac os x

    ecchuckles Level 1

      When I try to install burritio on one of my macs it hangs while launching the installer. It stops about 1/4 on the initializing Installer screen. cancelling

      is ignored and I have to manually kill everything. I've installed burrito on another mac that is "similarly" configured. (10.6.4 64 bit) I can't find any log files.

      any suggestions?

      .

        • 1. Re: burrito install hangs on mac os x
          Luis Pedro Ferreira

          Hi. I'm on a MacBoo Pro 17" 2.8 Intel 4Gb and had no problems installing burrito.

          My OS 10.6.4 64bits also.

          • 2. Re: burrito install hangs on mac os x
            sudhirm

            Hi ecchuckles,

             

            Could you please check if you can find any log file named "oobelib.log"  in your temp folder, and PDapp.log under Users/~/Library/Logs. Please attach the same, or, you can also mail it to me at sudhirm AT adobe DOT com

             

            On Mac, you'll generally find the temp folder here:

            /private/tmp/

             

            Thanks,

            Sudhir

            • 3. Re: burrito install hangs on mac os x
              ecchuckles Level 1

              Sorry, I don't have that log file.

              chuckles

              • 4. Re: burrito install hangs on mac os x
                ecchuckles Level 1

                I had a little time to look at this and i discovered the log Library/logs/PDApp.log had these entries I don't know if this helps any:

                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - Build Version - 1.0.172.0
                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - Logging Level verbosity Set  to 4
                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - Application initialization start, Looking for command line arguments
                Thu Feb  3 06:00:59 2011    [INFO] Common.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2
                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - No AAM Notifier is running so new instance is allowed to run...
                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - Registering Notification to listen messages from another instance
                Thu Feb  3 06:00:59 2011    [INFO] AAMUpdatesNotifier - Handle Relaunch Notification Action...
                Thu Feb  3 06:01:06 2011    [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)
                Thu Feb  3 06:01:06 2011    [INFO] AAMUpdatesNotifier - Handle updateUI Notification Action...
                Thu Feb  3 06:01:06 2011    [INFO] AAMUpdatesNotifier - inside getUpdates
                Thu Feb  3 06:01:06 2011    [ERROR] AAMUpdatesNotifier - Cannot find any update Node
                Thu Feb  3 07:38:27 2011    [INFO] PIM - Build Version - 2.0.173.0
                Thu Feb  3 07:38:27 2011    [INFO] PIM - Logging Level verbosity Set  to 4
                Thu Feb  3 07:38:27 2011    [WARN] PIM - Detected Old content in USF trying to delete it...
                Thu Feb  3 07:38:27 2011    [WARN] PIM - Successfully deleted old content...
                Thu Feb  3 07:38:27 2011    [INFO] PIM - Build Version - 2.0.173.0
                Thu Feb  3 07:38:27 2011    [INFO] PIM - Logging Level verbosity Set  to 4
                Thu Feb  3 07:38:27 2011    [INFO] PIM - CREATE PIM Instance ...
                Thu Feb  3 07:38:27 2011    [INFO] PIM - trying to createOrUpdatePIMDbSchema.
                Thu Feb  3 07:38:27 2011    [INFO] PIM - SUCCESS Created Tables.
                Thu Feb  3 07:38:27 2011    [INFO] PIM - PIM Database is Up To Date.
                Thu Feb  3 07:38:27 2011    [INFO] PIM - Updater Inventory location:/Volumes/FB 4.5/Adobe Flash Builder 4.5/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory
                Thu Feb  3 07:38:28 2011    [INFO] PIM - trying to createOrUpdatePIMDbSchema.
                Thu Feb  3 07:38:28 2011    [INFO] PIM - Current db schema version on machine 1.
                Thu Feb  3 07:38:28 2011    [INFO] PIM - Current db schema version to install 1.
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PIM Database is Up To Date.
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PackageCheck: Package id 7D0AAFEF-402B-43E0-9E17-E2FCEBD658C4 is a New Package, one installed on the system is old. Size required: 31582144
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PackageCheck: Package id C3970411-D8B2-4E00-A98E-8BA056BA79F6 is a New Package, one installed on the system is old. Size required: 26383394
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PackageCheck: Package id 57584819-74F3-4AD1-B8F4-EF039E141FB0 is a New Package, one installed on the system is old. Size required: 16356110
                Thu Feb  3 07:38:28 2011    [INFO] PIM - PackageCheck: Package id 31012867-F8D0-4BF2-B9FE-0D56D65A1C6B is a New Package, one installed on the system is old. Size required: 12671619
                Thu Feb  3 07:38:28 2011    [INFO] PIM - Not installing Growl as it is already installed in the Sytem at /Library/PreferencePanes/Growl.prefPane.

                • 5. Re: burrito install hangs on mac os x
                  sudhirm Level 1

                  Thanks for the log.

                  We could not debug the issue with this information. Could you please mail me the complete PDApp.log, /tmp/oobelib.log, /tmp/amt3.log files at sudhirm AT adobe DOT com. Also, please do the following steps before reproducing the issue.

                   

                  1. cd ~/Library/Logs
                  2. touch asu.trace
                  3. touch asu.buffer
                  4. Try installation
                  5. Send us above said log files.


                  In addition to these log files, we also need pim.db file which is kept at the following location - /Library/Application Support/Adobe/OOBE/PDApp/

                   

                  Please mail me all these logs. My email-id is sudhirm AT adobe DOT com

                   

                  Thanks much,

                  Sudhir