7 Replies Latest reply on Jun 15, 2011 11:20 AM by Chrodgers

    Error Opening 2nd Context-Sensitive Help Topic

    Chrodgers

      Hi All,

       

      We were having an issue that when opening a 2nd instance of the context-sensitive help (with the help already open), a blank window would appear and we would receive an "Access Denied" error related to the whcsh_home.htm file. I found the fix posted on Peter Grainge's site at http://www.grainge.org/pages/authoring/rh8/using_rh8.htm (thank you!), and this resolved the issue in IE7 and Firefox. However, our QA team is reporting that the issue still occurs in IE8.

       

      Can someone please confirm that this fix works for IE8 as well as IE7 and Firefox? I'm able to load a 2nd instance of the help in IE8 on my computer without an issue after implementing this fix, so I think this is an issue specific to the tester's machine, but wanted to post here for any additional information.

       

      Thanks in advance for any assistance.