18 Replies Latest reply on Dec 14, 2010 6:03 PM by mikeklar

    Caution, nVIDIA Quadro FX cards may not support DirextX 11

    mikeklar Level 1

      Anyone thinking or acquiring any of these cards be careful if DirectX 11 is something you will need in the future.

      During September when researching the Quadro FX cards one of my criteria was that it supports DirectX 11.

      At that time their latest driver version indicated it does support DirectX 11.  Only recently when running a program that requires it did I find out the card does not support DirectX 11  !

       

      So now I've got to look at something else to replace this card.  Anyone here want it?

       

      Not so cheerful,

      Michael

        • 1. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
          mikeklar Level 1

          The following is NVIDIA's response to my question regarding DirectX 11 support, which BTW is fully documented in the latest driver as being upgradable -

           

          I don't seem to be able to paste it, so I'll type it out:

          "now that the purchase is done I regret to inform that you have but two choices, you may contact the card manufacturer or you may sell the card...."

           

          This is from NVIDA Customer Care.  Some customer care!

           

          I think I've got a problem.

          Cheers

          Michael

          • 2. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
            ECBowen Most Valuable Participant

            What Quadro card did you get? Did you run the Direct X Web update from Microsoft?

             

            Eric

            ADK

            • 3. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
              mikeklar Level 1

              The card in question is the Quadro FX 3800.

              However, my colleague has the Quadro FX 4800 and will run into the same problem.

              Regarding running the DirectX update from Microsoft, the answer is yes I did.

              The NVIDA Customer Care representative's response was as follows (I really wish one could copy and paste this):

              "I apologize for the inconvenience.  I must add though that the 259.81 Driver Package is generic to a lot of devices.  The idea behind this is to streamline the process of driver packaging.  Whilst the 259.81 drivers support DX 11 it requires a card to support DX 11 to work successfully."

              Checking NVIDIA's product lineup this means only the 5000 series and up support DirectX 11.

              What disturbes me, that there is no mention in the driver's web site description indicating this card is excluded.  To the contrary it is listed as being included!

              As well the fact that this "customer care" representative alludes to my incompitence in not checking the specifications...

              Cheers

              Michael

              • 4. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                ECBowen Most Valuable Participant

                I think there was confusion when reading the driver.The Quadro FX 3800 and 4800 have the 200 Series GPU's which were never Direct X 11 capable. Only the 400 Series GPU's right now support Direct X 11 including the Quadro 4000, 5000, and 6000. The driver never enabled Direct X 11 for the 200 Series GPU's. It only enabled Direct X 11 for the 400 Series GPU's. The driver does not state either that it enables Direct X 11 for the 200 Series GPU's. If you go to Nvidia's website and view the specifications for the GPU's you can see the latest version of Direct X supported by each card.

                 

                Eric

                ADK

                • 5. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                  mikeklar Level 1

                  Obviously you are correct.

                  However, before we acquired these cards we did contact a technical representative of NVIDA pointing to the latest driver and he left us with the impression that it will work with said cards.

                  My point is simple - NVIDIA is sloppy in its presentation of specifications, i.e. it would have been simple to denote those cards that will not work with DirectX 11.

                  Do you know of anyone in Canada that wants to buy an almost new Quadro FX 3800 and possibly also a 4800?

                  Cheers

                  Michael

                  • 6. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                    Harm Millaard Level 7

                    You may find one if your asking price is lower than a new GTS 450, which currently sells for around € 100. That card has similar specs.

                    • 7. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                      ECBowen Most Valuable Participant

                      Unfortunately many Tier 1 support to not have much experience with support or knowledge of all specifications or drivers. If you sell the cards on Ebay, you will probably get a buyer. I have talked to some people who have been buying cards there because they had to have a Quadro card and did not like the retail price.

                       

                      Eric

                      ADK

                      • 8. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                        mikeklar Level 1

                        Ouch

                         

                        Harm, are you saying the GTS 450 performance is the same as the Quadro FX 3800?

                        In other words, I should not bother to spend the money for a Quadro 4000 and get similar performance from a card at a fraction of the price...

                        I like your suggestion

                         

                        Considering my past workload was well served by the 3800 card, other than the fact that it now has been retired due to the lack of DirectX 11 capability, what card would you recommend that is DirectX 11 compatible and somewhat faster?

                        Cheers,

                        Michael

                         

                        Ps.  as well has the same color resolution?

                        • 9. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                          ECBowen Most Valuable Participant

                          470GTX, unless you require 10 bit color monitoring. Eventually Adobe will have to update their HDMI standard for their player to 1.4 which will give 10 bit color via HDMI provided some marketing guys don't get a hold of the developers first.

                           

                          Eric

                          ADK

                          1 person found this helpful
                          • 10. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                            mikeklar Level 1

                            Yes, almost forgot the color resolution, as you can see I edited my post before seeing yours.

                            Any other suggestsion, or am I stuck with getting the Quadro 4000?

                            Thanks,

                            Michael

                            • 11. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                              ECBowen Most Valuable Participant

                              If you need the 10 Bit color now then it's either a Quadro or an I/O device like a Blackmagic or Matrox.

                               

                              Eric

                              ADK

                              1 person found this helpful
                              • 12. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                mikeklar Level 1

                                It pains me now to buy anything from NVIDIA after what has happened, but the alternative seems no better

                                Cheers

                                Michael

                                • 13. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                  Powered by Design Level 4

                                  @ Michael

                                   

                                  Why can't you copy and paste ?

                                   

                                  I know you cant right click and paste in this box but you can copy to your clipboard and then use Ctrl V to paste it here.

                                   

                                   

                                  (I really wish one could copy and paste this):

                                   

                                   

                                   

                                  Sucks your running into your Nvidia problem since you took the time to see if it would work before buying.

                                   

                                  Has the return policy time frame passed ?

                                   

                                  Wish you luck with your new card..

                                   

                                   

                                  GLenn

                                  • 14. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                    mikeklar Level 1

                                    Thanks for your input on pasting, I'll try that the next time.

                                    Regarding your question on the return policy, I doubt that this is still feasible since it was ordered on the 2nd of September and received on the 9th.

                                    NVIDA is denying any neglect on their part and both a coleague and I are desperately looking for the email from a NVIDA Customer Care representative advising us that it is compatible.

                                    It is irksome to give NVIDIA anymore business, but due to a rather extreme color resolution setup on my sytem it is still the least expensive solution at this time...

                                    In spite of this in the spirit of the season "Cheers"

                                    Michael

                                    • 15. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                      RacerX2oo3 Level 1

                                      Mike,

                                       

                                      Sorry to hear about the problem you are having with your Quadro FX 3800 card.  I'm the Technical Marketing Manager for NVIDIA's Quadro products and wanted to offer a personal apology if you received information that was less than clear.  Support for DirectX requires support from both a software side and a hardware side.  On the software side, the application you are using has to be written to support a particular DX version (DX11 in this case), and the drivers for your hardware need to be written to support these features as well.  However, in addition the physical hardware also has to support the new features in order to utilize Direct X 11 as well.  In the case of the Quadro FX series, which is the generation before our current Fermi based GPU's, the highest version of Direct X which is supported is Direct X 10.  The reason for this has to do with the fact that when the Quadro FX 3800/4800 were designed and released, the Direct X 11 specification had not yet been released for this reason the specifications for the FX 3800 list the card as supporting Direct X 10 only. 

                                       

                                      I can understand how the information about the driver version supporting Direct X 11 could be confusing.  Offering a unified driver which works across all products lines has long been one of the benefits of choosing NVIDIA graphics.  This allows end users to download a single driver for multiple products without having to be aware of specific details on product model etc.  Because the NVIDIA driver supports a wide range of hardware, cases to arise where support for a particular feature may be enabled on some products and not on others due to limitations of the underlying hardware. 

                                       

                                      As a side note, I'm interested about the requirement for Direct X 11.  With the exception of newer title video games, I'm not aware of many applications that utilize DX11, so I was interested in how you where planning to use the card.  I'm always interested to see how people are using our professional products so I can be aware of new products of importance, etc. 

                                       

                                      I hope that we can continue to provide you with professional graphics solutions that will fit your needs for a long time to come.  If there is anything I can do to assist you please let me know. 

                                       

                                      Sean Kilbride

                                      Technical Marketing Manager, NVIDIA

                                      • 16. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                        mikeklar Level 1

                                        Sean

                                        I'm glad someone from NVIDIA acknowledges that the information is ("could be" your words) confusing, no one else from you customer care group acknowledges that!

                                        The reason for DirectX 11 importance to me is that I signed an agreement with a game developer during August of this year, part of which stipulates complience.  To that end a colleague of mine contacted NVIDIA seeking confirmation that both the 3800 and 4800 will work with DirectX 11, which he was advised via email is the case.  Unfortunately, we have not been able to locate said email as yet.  Since my colleague works for a large firm, this is less an issue for him than it is for me.  I basically work alone with a part-time assistant and have to very competitive.

                                        If you mean to be of help, I have a Quadro FX 3800 card I'd like to trade in for a Quadro 4000 without giving it away.

                                        Cheers,

                                        Michael

                                        • 17. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                          RacerX2oo3 Level 1

                                          Michael,

                                           

                                          Again, sorry that you are having issues. As much as I'd like to be able to simply swap you out a Quadro 4000 for your existing Quadro FX 3800 I'm sure you can understand why it isn't quite that simple. If you can locate the incorrect information you received I'll be happy to assist with making sure that the situation is corrected and that you get a satisfactory resolution to your problem.

                                           

                                          Sean

                                           

                                          Sean Kilbride

                                          Technical Marketing Manager

                                          Workstation Product Reviews

                                          P:  408.486.2313

                                          F:  408.486.4313

                                          C:  510.673.4570

                                          skilbride@nvidia.com

                                          • 18. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
                                            mikeklar Level 1

                                            Thank you.

                                            I will contact you via email shortly.

                                            Cheers,

                                            Michael