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1. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 9, 2010 8:04 PM (in response to mikeklar)The following is NVIDIA's response to my question regarding DirectX 11 support, which BTW is fully documented in the latest driver as being upgradable -
I don't seem to be able to paste it, so I'll type it out:
"now that the purchase is done I regret to inform that you have but two choices, you may contact the card manufacturer or you may sell the card...."
This is from NVIDA Customer Care. Some customer care!
I think I've got a problem.
Cheers
Michael
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2. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
ECBowen Dec 10, 2010 5:06 AM (in response to mikeklar)What Quadro card did you get? Did you run the Direct X Web update from Microsoft?
Eric
ADK
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3. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 10, 2010 6:48 AM (in response to ECBowen)The card in question is the Quadro FX 3800.
However, my colleague has the Quadro FX 4800 and will run into the same problem.
Regarding running the DirectX update from Microsoft, the answer is yes I did.
The NVIDA Customer Care representative's response was as follows (I really wish one could copy and paste this):
"I apologize for the inconvenience. I must add though that the 259.81 Driver Package is generic to a lot of devices. The idea behind this is to streamline the process of driver packaging. Whilst the 259.81 drivers support DX 11 it requires a card to support DX 11 to work successfully."
Checking NVIDIA's product lineup this means only the 5000 series and up support DirectX 11.
What disturbes me, that there is no mention in the driver's web site description indicating this card is excluded. To the contrary it is listed as being included!
As well the fact that this "customer care" representative alludes to my incompitence in not checking the specifications...
Cheers
Michael
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4. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
ECBowen Dec 10, 2010 7:09 AM (in response to mikeklar)I think there was confusion when reading the driver.The Quadro FX 3800 and 4800 have the 200 Series GPU's which were never Direct X 11 capable. Only the 400 Series GPU's right now support Direct X 11 including the Quadro 4000, 5000, and 6000. The driver never enabled Direct X 11 for the 200 Series GPU's. It only enabled Direct X 11 for the 400 Series GPU's. The driver does not state either that it enables Direct X 11 for the 200 Series GPU's. If you go to Nvidia's website and view the specifications for the GPU's you can see the latest version of Direct X supported by each card.
Eric
ADK
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5. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 10, 2010 7:22 AM (in response to ECBowen)Obviously you are correct.
However, before we acquired these cards we did contact a technical representative of NVIDA pointing to the latest driver and he left us with the impression that it will work with said cards.
My point is simple - NVIDIA is sloppy in its presentation of specifications, i.e. it would have been simple to denote those cards that will not work with DirectX 11.
Do you know of anyone in Canada that wants to buy an almost new Quadro FX 3800 and possibly also a 4800?
Cheers
Michael
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6. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
Harm Millaard Dec 10, 2010 7:46 AM (in response to mikeklar)You may find one if your asking price is lower than a new GTS 450, which currently sells for around € 100. That card has similar specs.
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7. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
ECBowen Dec 10, 2010 8:30 AM (in response to mikeklar)Unfortunately many Tier 1 support to not have much experience with support or knowledge of all specifications or drivers. If you sell the cards on Ebay, you will probably get a buyer. I have talked to some people who have been buying cards there because they had to have a Quadro card and did not like the retail price.
Eric
ADK
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8. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 10, 2010 8:32 AM (in response to Harm Millaard)Ouch
Harm, are you saying the GTS 450 performance is the same as the Quadro FX 3800?
In other words, I should not bother to spend the money for a Quadro 4000 and get similar performance from a card at a fraction of the price...
I like your suggestion
Considering my past workload was well served by the 3800 card, other than the fact that it now has been retired due to the lack of DirectX 11 capability, what card would you recommend that is DirectX 11 compatible and somewhat faster?
Cheers,
Michael
Ps. as well has the same color resolution?
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9. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
ECBowen Dec 10, 2010 8:33 AM (in response to mikeklar)470GTX, unless you require 10 bit color monitoring. Eventually Adobe will have to update their HDMI standard for their player to 1.4 which will give 10 bit color via HDMI provided some marketing guys don't get a hold of the developers first.
Eric
ADK
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10. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 10, 2010 8:39 AM (in response to ECBowen)Yes, almost forgot the color resolution, as you can see I edited my post before seeing yours.
Any other suggestsion, or am I stuck with getting the Quadro 4000?
Thanks,
Michael
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11. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
ECBowen Dec 10, 2010 8:44 AM (in response to mikeklar)If you need the 10 Bit color now then it's either a Quadro or an I/O device like a Blackmagic or Matrox.
Eric
ADK
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12. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 10, 2010 11:20 AM (in response to ECBowen)It pains me now to buy anything from NVIDIA after what has happened, but the alternative seems no better
Cheers
Michael
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13. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
Powered by Design Dec 12, 2010 6:08 AM (in response to mikeklar)@ Michael
Why can't you copy and paste ?
I know you cant right click and paste in this box but you can copy to your clipboard and then use Ctrl V to paste it here.
(I really wish one could copy and paste this):
Sucks your running into your Nvidia problem since you took the time to see if it would work before buying.
Has the return policy time frame passed ?
Wish you luck with your new card..
GLenn
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14. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 12, 2010 11:33 AM (in response to Powered by Design)Thanks for your input on pasting, I'll try that the next time.
Regarding your question on the return policy, I doubt that this is still feasible since it was ordered on the 2nd of September and received on the 9th.
NVIDA is denying any neglect on their part and both a coleague and I are desperately looking for the email from a NVIDA Customer Care representative advising us that it is compatible.
It is irksome to give NVIDIA anymore business, but due to a rather extreme color resolution setup on my sytem it is still the least expensive solution at this time...
In spite of this in the spirit of the season "Cheers"
Michael
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15. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
RacerX2oo3 Dec 13, 2010 11:55 AM (in response to mikeklar)Mike,
Sorry to hear about the problem you are having with your Quadro FX 3800 card. I'm the Technical Marketing Manager for NVIDIA's Quadro products and wanted to offer a personal apology if you received information that was less than clear. Support for DirectX requires support from both a software side and a hardware side. On the software side, the application you are using has to be written to support a particular DX version (DX11 in this case), and the drivers for your hardware need to be written to support these features as well. However, in addition the physical hardware also has to support the new features in order to utilize Direct X 11 as well. In the case of the Quadro FX series, which is the generation before our current Fermi based GPU's, the highest version of Direct X which is supported is Direct X 10. The reason for this has to do with the fact that when the Quadro FX 3800/4800 were designed and released, the Direct X 11 specification had not yet been released for this reason the specifications for the FX 3800 list the card as supporting Direct X 10 only.
I can understand how the information about the driver version supporting Direct X 11 could be confusing. Offering a unified driver which works across all products lines has long been one of the benefits of choosing NVIDIA graphics. This allows end users to download a single driver for multiple products without having to be aware of specific details on product model etc. Because the NVIDIA driver supports a wide range of hardware, cases to arise where support for a particular feature may be enabled on some products and not on others due to limitations of the underlying hardware.
As a side note, I'm interested about the requirement for Direct X 11. With the exception of newer title video games, I'm not aware of many applications that utilize DX11, so I was interested in how you where planning to use the card. I'm always interested to see how people are using our professional products so I can be aware of new products of importance, etc.
I hope that we can continue to provide you with professional graphics solutions that will fit your needs for a long time to come. If there is anything I can do to assist you please let me know.
Sean Kilbride
Technical Marketing Manager, NVIDIA
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16. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 13, 2010 1:46 PM (in response to RacerX2oo3)Sean
I'm glad someone from NVIDIA acknowledges that the information is ("could be" your words) confusing, no one else from you customer care group acknowledges that!
The reason for DirectX 11 importance to me is that I signed an agreement with a game developer during August of this year, part of which stipulates complience. To that end a colleague of mine contacted NVIDIA seeking confirmation that both the 3800 and 4800 will work with DirectX 11, which he was advised via email is the case. Unfortunately, we have not been able to locate said email as yet. Since my colleague works for a large firm, this is less an issue for him than it is for me. I basically work alone with a part-time assistant and have to very competitive.
If you mean to be of help, I have a Quadro FX 3800 card I'd like to trade in for a Quadro 4000 without giving it away.
Cheers,
Michael
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17. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
RacerX2oo3 Dec 13, 2010 7:02 PM (in response to mikeklar)Michael,
Again, sorry that you are having issues. As much as I'd like to be able to simply swap you out a Quadro 4000 for your existing Quadro FX 3800 I'm sure you can understand why it isn't quite that simple. If you can locate the incorrect information you received I'll be happy to assist with making sure that the situation is corrected and that you get a satisfactory resolution to your problem.
Sean
Sean Kilbride
Technical Marketing Manager
Workstation Product Reviews
P: 408.486.2313
F: 408.486.4313
C: 510.673.4570
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18. Re: Caution, nVIDIA Quadro FX cards may not support DirextX 11
mikeklar Dec 14, 2010 6:03 PM (in response to RacerX2oo3)Thank you.
I will contact you via email shortly.
Cheers,
Michael





