7 Replies Latest reply on Dec 14, 2010 6:29 AM by hkjiurth

    Reader X printing horizontal lines

    hkjiurth Level 1

      Hi

       

      I am having a problem printing from Adobe Reader X. When I copy a PDF to my computer and choose to print it, the printed page comprises horizontal lines.

       

      This occurs with text and graphics. It usually occurs at the start of the document. Also, when I try to print a PDF that has been combined using other PDF editing software, the start of each combined document contains the horizontal lines.

       

      You can view an example here:

       

      http://img442.imageshack.us/img442/1959/adobepdfhorlines.jpg

       

      This is happening with old and new PDF's.

       

      Anyone else seen this or have a solution, please?

       

      Thanks.

        • 1. Re: Reader X printing horizontal lines
          radzmar Adobe Community Professional & MVP

          Weird,

           

          looks like a printer driver problem.

          When you open the print dialog, how does the doc in the preview window look?

           

          Is it ok, than it's definitly a driver problem.

          In this case, click "Advanced" in the print dialog and activate the option "Print as image".

          • 2. Re: Reader X printing horizontal lines
            Atul Agarwal Adobe Employee

            It could be a problem with GDI printing in protected mode.

             

            Could you please try the following steps to see if problem exists?

             

             

            1) Launch Adobe Reader.

            2) Go to Edit-->Preferences

            3) Go to General options on the left side.

            4) Uncheck "Enable protected mode at startup" and press OK.

            5) Close Reader and re-launch.

            6) try printing the pdf file.

             

            Hopefully, it should resolve the issue.

             

            Thanks,

            Atul Agarwal

            • 3. Re: Reader X printing horizontal lines
              hkjiurth Level 1

              Agarwal, thank you for your helpful comment.

               

              Documents are printing fine, now.

               

              Does anyone know when we can expect an update to Adobe Reader that will address this and the DFS access denied issues?

              • 4. Re: Reader X printing horizontal lines
                hkjiurth Level 1

                @radzmar:

                 

                Thanks for replying. The print preview looks fine. Printing from all other applications works properly.

                • 5. Re: Reader X printing horizontal lines
                  Atul Agarwal Adobe Employee

                  Great! now the issue has been resolved for you. Could you please share the pdf document which was causing the issue for you and as well as the make of the printer on which it was reproducible?

                  We would try to to follow the issue closely. However, we cannot commit on when the problem could get fixed.

                   

                  Thanks for reporting the problem,

                  Atul Agarwal

                  • 6. Re: Reader X printing horizontal lines
                    Atul Agarwal Adobe Employee

                    Also, please not that un-checking "Enable protected mode at startup" means disabling protected mode which means less secured Reader.

                    You should turn it ON again once done with printing the given PDF.

                     

                    Thanks,

                    Atul Agarwal

                    +91-99999-80190

                    • 7. Re: Reader X printing horizontal lines
                      hkjiurth Level 1

                      Hi, Agarwal.

                       

                      This issue cropped up with many PDF documents. The printer is an Oce CS193. The issue was reproducible using both PCL and PS drivers connecting via a print server and directly to the printer's IP address. I can't share the pdf's because they contain private information.

                       

                      For your information the PDF's affected by the printing problem were created during the last year. We use CutePDF Writer to create a PDF then use CutePDF Professional to merge the PDF's into a single document and edit it.

                       

                      The horizontal lines ocurred when printing from Adobe Reader or from CutePDF Professional. However, please note that CutePDF Professional uses the default PDF reader software to control the open document. Therefore, when Foxit Reader is the default reader, CutePDF Pro will use Foxit Reader.

                       

                      Cheers!