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Hi Mick and welcome to the RH community. You may not like to hear this but all you needed to do was download the RoboHelp X5.0.2 patch from the Adobe website that supports Office 2003. The original version of RHX5 didn't. Try installing this X5 patch first and go from there.
We don't have the X5 version of RoboHelp.
We have RH2002 and RH9.2
Neither of these have support for MS Office 2003.
They don't have X5 Colum.
Mick, you could be in trouble here. You can upgrade from any version. I am not sure if you have to go via Support if it is earlier than X5 but the issue here is that you don't have your 2002 serial number to start with. The link below tells you what to do but because your version is outside the parameters, it maybe that Adobe cannot help you if you did not register.
Oops! I didn't read the original post too clearly did I! Peter's advise is the best way forward.
I have the original installation CD's for both products including the serial numbers.
You are correct that we didn't register them.
I did try entering the RH2002 serial number when prompted for the X5 key, but it was rejected (as I expected it to be).
There must be a way forward.
I think as long as you have the serial number, you should be OK.
Go back to Customer Service, follow the link I gave for the number.
Point out you can upgrade from ANY version but the software will only accept X5 numbers. Don't be told you can only upgrade from the previous version.
Come back if you still cannot get anywhere and I will take it up with one of my Adobe contacts.
Problem sorted. Adobe Tech support provided what they called a dummy X5 key.
Thanks for the help.