11 Replies Latest reply on Apr 28, 2011 2:52 AM by Kshakti

    Problems opening PDF's from Public Folders

    lfinsr57

      We have several Public Folders on an Exchange 2003 server that store some reference documents for users. Before updating to Reader X there were no issues opening these files. Since the update to Reader X the documents now take, depending on the circumstance, either 30 seconds or 120 seconds before they open. The exact behavior is as follows:

       

      All PDF documents in a Public Folder...

      -PDF embedded in an email will display immediately.

      -PDF dropped in the public folder will wait 2 minutes before displaying.

      -Same as above but with another instance of Reader already open the PDF will take 30 seconds before displayed. Before displaying the document I receive a "Error opening the Document. This file cannot be found" error message.

       

      The timing delay is related to DCOM timing out and creates an entry in the System event log when this happens. Event error is as follows: "The server {B801CA65-A1FC-11D0-85AD-444553540000} did not register with DCOM within the required timeout."

       

      All other Reader behavior is correct. We are currently using XP SP3/Outlook 2003. Anyone with any ideas on how to resolve this?

       

      Thanks,

      Larry