8 Replies Latest reply on Jun 10, 2011 4:51 PM by Stupid screen name rules

    Transcode problem in Encore after 5.03 patch applied to Premiere Pro

    Andrey V Level 2

      Is this a BUG?????? does anyone else has similar problem or it is just me?
      Media Encoder Or Encore stops transcoding video after new update 5.03 has been installed
      PPro Project is 60 min using AVCHD30(60i) presets
      Video AVCHD 1920x1080 60i Audio LPCM.
      One video track with video clips trimmed down to 50min. Then short clip  of AVCHD 1920x1080 60i was trimmed of from the same video. And Then was added to track two, kind of to overlay the track one. Dissolve transitions were added to this clip. Nothing else was used on this project except the time line has numbered chapter marks.

      Second audio track has prerecorded MP3 audio with (265kbps bit rate). No effects added to video or audio at all.
      This project was exported via Dynamic link to Encore. Encore Project is set to blue ray. I dont have any menus just time line from premiere.
      I encore I have transcode settings selected from asset properties as fallows.
      DVD NTSC DV High quality 8Mb CBR 1pass, Blu-ray 1920x1080i 29.97 Max quality H.264
      And here is the problem - transcoding stops and freezing whole PC during the disk build process or during "Transcode now" option.

      The process stops approximately at the point where time line in premiere has exact same video with dissolves on track 2 overlaying track 1. 
      Trying to transcode In Encore using AME, and that is freezing at approx the same point. 6 tries and no luck of transcoding.
      Any ideas what could cause that.
      My PC is quad core CPU Q6600, 8gb or Ram, Nvidia GTX4700, and couple of terabits of HDD.
      I never had this problem before this latest patch.


      Regards
      Andrey

        • 1. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
          Andrey V Level 2

          Looks like no one really knows what could cause this?

          I have reinstalled the hole Master collection ran updates, but it did not fix the problem. When 5.02 update was installed on Premiere Pro everyting was fine.

          So I guess I will have to go downgrade to 5.02 and finght with disolves and other transitions wrong behavior when gpu is on.

          Thnaks my favorite Adobe.

          • 2. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
            Stan Jones Adobe Community Professional & MVP

            No idea.  I haven't installed the 5.03 update yet, and was toying with the idea of trying a test before and after.

             

            I have reinstalled the hole Master collection ran updates, but it did not fix the problem. When 5.02 update was installed on Premiere Pro everyting was fine.

            So after seeing this problem after the 5.03 update, you reinstalled, updated 5.02 and had a success, then updated 5.03 and had the same problem?

             

            Definitely file a bug report.  If this were a common problem, surely we'd have heard more from other users.  But that doesn't mean it might not be a bug.

            • 3. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
              Andrey V Level 2

              Well, prior to 5.03 update I had everything working I had 5.02 update, and transcoding AVCHD to blue ray and DVD was just fine. I have done couple of projects with AVCHD format and also transcoded them to regular DVDs using Encore. Now since there was a problem with disolves and Adobe says that the problem with wrong transition behavior was fixed I wanted to update, so I did. But could not transcode, So everything was reinstalled but that did not fix the problem. So I looked into a project and I had on one spot of the Audio track used keyframes to increace level. Deleted those and was able to transcode to Blueray. Now I am trying to get DVD but it has been transcoding for almost 6 hours and still not done. CS4 transcodes the same project under 1 hour. So I dont know what is wrong.

              I submited the bug report.  I will create smal project with the same keyframes used, so then I will upload that to the web and post the link here. And hope if anybody will be willing to test that and post the result. Other wise I will have to roll back to 5.02.

              • 4. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
                Stupid screen name rules Level 1

                I'm having the exact same problem with transcoding stopping at same place each time when selecting Transcode now DVD.  I have tested the same project on 3 very different Windows 7 64bit systems with the same results.  Tested on two different systems running Intel i7 processors with 16GB non-ECC DDR3 RAM in Dual Channel and one Intel Dual Processor E5620 Xeon with 12 GB ECC RAM in triple channel mode.

                 

                I am convinced that it is not a hardware issue and after reading your post I suspect it has more to do with transcoding our H.264 code raw footage on this newer version of Encore CS5.1 with Premiere CS5.5.  I also setup my Encore project with dynamic link to my Premiere projects sequences.  I first open Premiere then I open Encore and try transcoding.   I have also had the same thing happen with MediaEncodor.  When first starting the transcode now process it runs my CPU at 100% for a good 5-10 minutes and the memory usage slowly climes from about 30% to about 70% and then all of a sudden my CPU usage drops to about 2-15%  and my memory usage jumps to 98% and Windows 7 OS comes to a super slow pace that is borderline frozen.  With enough patience I am sometimes able to close Encore down normally after waiting 20 minutes.

                 

                This never happened in Encore CS5.0 with Premiere CS5.0.

                 

                @Adobe - This is definitely a bug that needs fixed.

                 

                Thanks,

                David

                • 5. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
                  Harm Millaard Level 7

                  David, it sure looks like your source material is at fault here. A clip that consistently causes this on different machines, where the only commonality is the same source clip. Try to remove the faulty clip and then try again.

                  • 6. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
                    Stupid screen name rules Level 1

                    It is very unlikely that it is a faulty clip as I have tried transcoding all 4 of my Dynamicly linked sequences from Premiere and have the same problem with all of them.  I also tried it on fresh footage with the same results.  I am now reverting back to the CS5.0 products to test it out and if it is the footage I will know it.

                     

                    I smell a CS5.5 bug.

                    • 7. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
                      Andrey V Level 2

                      Well it seems like it is problem of a premiere CS5, because CS4 does not have this kind problem and it is installed on the same machine and using the same project it works fine..

                      • 8. Re: Transcode problem in Encore after 5.03 patch applied to Premiere Pro
                        Stupid screen name rules Level 1

                        Update.  

                         

                        After uninstalling the CS5.5 Master Suite and running the Adobe Creative Suite Cleaner Tool I installed the CS5.0 Master Suite and opened up the same project file I was using in CS5.5 and same source video footage.  Premiere CS5.0 detected that the project was from a different version and converted it then it conformed the source video files and all was good.  So I opened up Encore and setup a new project the same as I had done previously with CS5.5 with the same transcoding settings on the dynamically linked sequence files from the Premiere project.  Clicked transcode now and it has been transcoding at 100% CPU usage and 40-60% memory usage it has been transcoding for about 8 hours now.

                         

                        However, it did have one instance where it did like I had previously described  were the CPU usage sudenly dropped to about 5-10% and the memory maxed out for a good 20 minutes but then pulled out of it and has not had a problem since then.

                         

                        In Windows Task Manager  it shows that it is Premiere and not Encore that keeps sucking up all the memory when transcoding.

                         

                        By the way we are using 1080p with a mix of both 23.97fps and 60fps footage shot with a Panasonic HDC-TM700K.

                         

                        I hope Adobe can figure this out soon for us.  I'm considering switching back to Final Cut Pro when the new version X comes out this month if it works better for me.  Hopefully that will not be necessary.  *hint hint nudge nudge*