The files were not able to be opened in Bridge (and, working on a Mac, I didn't know a right click was available, but thanks for making the suggestion). However, the problem has been solved another way. I had my co-worker (who is in another office and the one who was having the issue) install the software that came with the camera on her Mac, and that is how she was able to (finally!) open the files. It was brought to my attention by another graphics professional with whom I work, and he said that CR2 files vary from camera to camera which might explain why Photoshop would not open it.
On a mac you would use comman+r or use the file menu and select open in camera raw. Also, yes, cr2 files differ from every camera, but your camera is supported http://www.adobe.com/products/photoshop/cameraraw.html ... Using canon's software works well if you are working with a few photos, but ACR or lightroom is the way to go if you are going to be working with raw images on a regular basis, or if you will be processing more then a few photos at a time.
Last thing to try before you give up and reinstall cs5. open up photoshop and either go file -> open and select your raw images, or click and drag your files into photoshop. If neither way launches ACR save yourself anymore troubleshooting and reinstall CS5 (at least that is what I would do)
Can you post one of the raw files online and provide a link? Someone here can try to open it to ensure it's not a problem with the file itself.
There was a time that there was a Windows problem with importing a JPEG and CR2 at the same time with certain camera models, but I thought that had been solved. Are you set to record a raw file and a JPEG both?
Believe it or not, we installed the software that came with the
different office. When we realized that the plug in would not work, we
went back to square one, and I found out that the person using the
camera did not install the software that came with it, instead she
relied solely on Photoshop to open the files. Once she installed the
software, she opened the files using the software and converted
to .tif files. She's been doing that now for over 6 months and the
pictures look great!
Greg Tan wrote:
I just had the same issue as I changed my camera from 450D to 60D and was told that the plug in(CS 5) did not support. Appreciate any advice how to reinstall / update the plug in ?
Note, you've added a message to a thread whose last post Dec 2010...
The way to update Camera Raw is to go to the Camera Raw Product Page or to simply Check for Updates in Photoshop CS5. Where to look for the update command differs based on your OS.