My client is using the AIR app on a windows machine. After data entry in the first screen the application hangs.
My guess is the version of Adobe AIR. I can find the version on my clients machine but how do I locate the latest version of Adobe AIR
18.104.22.16830? for windows
If AIR version is not my issue then what are the other possibilities.
You can get the latest version of AIR from Adobe's web site. If a newer version of AIR is required for your application to run, you can set the namespace in the application descriptor to require that version. Then, if the client doesn't have a new enough version, they will be prompted to update AIR.
I presume that the application runs fine on your development machine. Does the app fail to work on a single machine, but does work on others, or does it not work on any other machine?