5 Replies Latest reply: May 25, 2011 7:12 PM by Graham bu RSS

    New problem in Incopy CS4

    Graham bu Community Member
    Graham bu Dec 15, 2010 5:49 PM

      This is my first ever post - and it has to be a problem!

       

      We've been using Incopy for a few years without any issues. Our editor and designer works off-site so they share packages. The editor went to Create for Indesign and email and it didn't work - got a message "User cancelled this action".

       

      I ahve my suspicions that a Microsoft critical update overnight may have stuffed up the email client - but I don't know how to check this and can't find any details in the help documentation. We use a hosted Exchange setup for our email.

       

      Any thoughts?  (Now we are just creating for Indesign and then separately emailing the package, but it was working perfectly before)

      • 697 Views
      • Tags:
        • 1. Re: New problem in Incopy CS4
          Bob Levine CommunityMVP
          Bob Levine Dec 15, 2010 6:02 PM (in response to Graham bu)

          I'd only be guessing but I would like to suggest that you give Dropbox a try for this.

           

          Avoids the hassle of packaging and works great.

           

          Bob

          • 2. Re: New problem in Incopy CS4
            Graham bu Community Member
            Graham bu Feb 16, 2011 6:59 PM (in response to Bob Levine)

            Thanks Bob,

             

            That might be a workaround and I'll look at this.

             

            However, it doesn't fix the inCopy issue. Nor could anyone at Adobe - while they try to be helpful most of them are typing the problem into the knowledgebase and reading the answers. And every time I had to explain the problem - every call was the first 20 minutes expalining to the call centre - and they say they are checking the notes. It is proabbly because it is a pretty narrow product but no-one in the support knew how inCopy works - very poor.

             

            Graham

            • 3. Re: New problem in Incopy CS4
              Bob Levine CommunityMVP
              Bob Levine Feb 17, 2011 5:39 AM (in response to Graham bu)

              Sorry, but without actually examining the workflow that's all I have. I really do recommend that you look into the Dropbox solution. Anne-Marie touches on it in her fabulous InCopy CS5 (workflow  is the same as CS4) course on Lynda.com. This link with give you a free one day trial to allow you to check it out: http://bit.ly/hTqUwj

               

              Bob

              • 4. Re: New problem in Incopy CS4
                Futureman9
                Futureman9 May 25, 2011 6:58 PM (in response to Graham bu)

                Hi Graham,

                 

                I'm having the same problem with CS5.5. Are you using Microsoft Outlook to send emails? I have a feeling that's where the issue lies for me.

                • 5. Re: New problem in Incopy CS4
                  Graham bu Community Member
                  Graham bu May 25, 2011 7:12 PM (in response to Futureman9)

                  Hi,

                   

                  We are using Outlook to send the messages. We use an externally hosted Excahnge Server. The strange thing is it worked fine for years then changed. No-one at Adobe can solve it.

                   

                  Our solution was to use Dropbox. The designer has a large Dropbox and shares files with the Editor and Client. This works extremely well and in fact is much easier to use than emailing of packages.

                   

                  Best

                  Graham