7 Replies Latest reply: Dec 23, 2010 9:42 PM by sourabhgoel RSS

    "error loading updater workflow"...trying to install camera raw 6.3 plug in

    captain1944 Community Member

      A very helpful response to an earlier question got me to realize the need to instll the latest raw plugin....6.3....

       

      Now when I go to install I get "error loading updating workflow"

       

      any help on this one???

       

      Thanks

       

      I have CS5  using windows 7 on my dell inspiiron 1545 pc......this was an update t cs5 from previously installed cs4

      version

        • 1. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
          sourabhgoel Community Member

          Hi,

           

          Please provide these logs:

           

          1. PDApp.log (present in the folder : <Users folder>\AppData\Local\Temp)

          2. aamu.log (present in the folder : <Users folder>\Appdata\Local\Adobe\AAMUpdater\1.0)

           

          Please mail these logs to sgoel@adobe.com

           

          Thanks,

          Sourabh

          • 2. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
            captain1944 Community Member

            thanks but do not know how to locate these....

            • 3. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
              sourabhgoel Community Member

              Press <windows> button + "R" key and you will get a run prompt. There type "%TEMP%" and press enter. This will take you to the TEMP folder.

              Here you locate PDApp.log.

              Go up one folder and you can find the Local folder there. Inside the Local folder, go to Adobe\AAMUpdater\1.0. Here you should see aamu.log

              • 4. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
                captain1944 Community Member

                not sure if this is right but this was in the PDnotepad?

                 

                12/21/2010 03:00:24 AAMUpdatesNotifier - Build Version - 1.0.175.0

                12/21/2010 03:00:24 AAMUpdatesNotifier - Logging Level verbosity Set

                to 4

                12/21/2010 03:00:27 Utilities - File does not exist

                 

                12/21/2010 03:00:41 AAMUpdatesNotifier - CFU .... StatusCode(41)

                ErrorCode(212)

                12/21/2010 03:00:41 AAMUpdatesNotifier - inside getUpdates

                12/21/2010 03:00:41 AAMUpdatesNotifier - Cannot find any update Node

                12/21/2010 03:00:41 AAMUpdatesNotifier - All updates count 0

                 

                this was in the folder one uP???

                 

                Catalyst execution began: 12/20/2010 14:02:03.

                Loaded Dll : C:\Users\joan\AppData\Local\Temp\Setup00000a24\OSETUP.DLL.

                Catalyst version is : 14.0.4755.1000

                JobExecutionMode is CollectUserInfoExecutionMode.

                The UI level has been set to: Full

                Configuring Product: {90140000-003D-0000-0000-0000000FF1CE}

                Loading ARP entry.

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0019-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0016-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0115-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-002C-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-00A1-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-001A-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0117-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-003D-0000-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0116-0409-1000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-001B-0409-0000-0000000FF1CE}"

                LIS: start parsing setup xml

                LIS: finished parsing LIS package "{90140000-0018-0409-0000-0000000FF1CE}"

                Product: SINGLEIMAGE

                  AddOnGroup Culture: en-us

                    AddOnId: WORD.EN-US

                    AddOnId: OFFICE.EN-US

                    AddOnId: PUBLISHER.EN-US

                    AddOnId: ACCESS.EN-US

                    AddOnId: ONENOTE.EN-US

                    AddOnId: PROOFING.EN-US

                    AddOnId: OFFICE64.EN-US

                    AddOnId: OUTLOOK.EN-US

                    AddOnId: EXCEL.EN-US

                    AddOnId: POWERPOINT.EN-US

                • 5. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
                  sourabhgoel Community Member

                  Hi,

                   

                  The PDApp.log file seems correct. But I will need the complete file in order to look into the issue.

                  Please follow these steps.

                  1. Rename PDApp.log file to some other name

                  2. Try to apply the patch again.

                  3. If you still face the same issue, then go to the %TEMP% folder and copy the newly created PDApp.log file from there.

                   

                  Please send the log file to sgoel@adobe.com

                   

                  There should be a folder by the name "Adobe" along with folder TEMP. aamu.log is present in "Adobe\AAMUpdater\1.0" folder. Please see if you can locate this log file as well.

                   

                  Thanks,

                  Sourabh

                  • 6. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
                    captain1944 Community Member

                    "PDA file "and "changed PDA file...."

                     

                     

                    PDA file

                     

                    12/21/2010 11:35:13 PDApp - Build Version - 1.0.175.0

                    12/21/2010 11:35:13 PDApp - Logging Level verbosity Set  to 4

                    12/21/2010 11:35:13 PDApp.CommandLineParser - Parsing the command

                    line provided. Number of command line arguments is 6

                    12/21/2010 11:35:13 PDApp - DWA AppletID argument not specified on

                    command line. Trying to find the existing instance

                    12/21/2010 11:35:13 PDApp - This is the first instance so creating a

                    thread for listening to the created pipe

                    12/21/2010 11:35:13 PipeThread - Pipe thread started

                    12/21/2010 11:35:13 PDApp - Starting AsyncMessageProcessor

                    12/21/2010 11:35:13 PDApp.AsyncMsgProcessor - AsyncMsgProcessor

                    initialized...

                    12/21/2010 11:35:13 PDApp.AsyncMsgProcessor - AsyncMsgProcessor

                    started. on thread id = 4960

                    12/21/2010 11:35:13 PDApp - Detecting Applet Database Library file...

                    12/21/2010 11:35:13 PDApp - Fetching Applet registeration

                    information...

                    12/21/2010 11:35:13 PDApp.AppletManager - AppletManager initialize...

                    12/21/2010 11:35:13 PIM - Build Version - 1.0.175.0

                    12/21/2010 11:35:13 PIM - Logging Level verbosity Set  to 4

                    12/21/2010 11:35:13 PIM - CREATE PIM Instance ...

                    12/21/2010 11:35:13 Utilities - File does not exist

                     

                    12/21/2010 11:35:13 PIM - trying to createOrUpdatePIMDbSchema.

                    12/21/2010 11:35:13 PIM - Current db schema version on machine 1.

                    12/21/2010 11:35:13 PIM - Current db schema version to install 1.

                    12/21/2010 11:35:13 PIM - PIM DB Schema is up to date. Current schema

                    version is 1.

                    12/21/2010 11:35:13 PIM - PIM Database is Up To Date.

                    12/21/2010 11:35:13 PIM - PIMSqlite closeDB status 0

                    12/21/2010 11:35:13 PIM - FREE PIM Instance ...

                    12/21/2010 11:35:13 PDApp.AppletManager - Applet database path -

                    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..

                    12/21/2010 11:35:13 PDApp.AppletManager - PIM library path -

                    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll

                    12/21/2010 11:35:13 PDApp.AppletManager - Loading PIM library...

                    12/21/2010 11:35:13 PDApp.AppletManager - Getting applet data from

                    Applet database

                    12/21/2010 11:35:13 PDApp.AppletManager - All installed pakages

                    version string (pim_getCurrentPackagesVersion) is

                    DWA:1.0.172.0|LWA:1.0.175.0|PDApp:1.0.175.0|UWA:1.0.175.0

                    12/21/2010 11:35:13 PDApp.AppletManager - Registering Applets...

                    12/21/2010 11:35:13 PDApp.WindowManager - Initializing native

                    WindowManager

                    12/21/2010 11:35:13 PDApp.WindowManager - Creating window instance

                    12/21/2010 11:35:13 PDApp.WindowManager - Checking for appletID and

                    appletVersion given in CommandLineOptions

                    12/21/2010 11:35:13 PDApp.WindowManager - Creating APE stage instance

                    12/21/2010 11:35:15 PDApp.ExternalGateway - MessageHandler

                    initialized...

                    12/21/2010 11:35:15 PDApp.ExternalGateway - ExternalGateway

                    initialized...

                    12/21/2010 11:35:15 PDApp.ExternalGateway - NativeCommandHandler

                    initialized...

                    12/21/2010 11:35:15.431 PDApp.StartupCommand Logging Level verbosity

                    Set to  INFO

                    12/21/2010 11:35:15.432 PDApp.StartupCommand Processing the startup

                    Command

                    12/21/2010 11:35:15.439 PDAPP.AppletManager Starting Applet

                    registeration...

                    12/21/2010 11:35:15.457 PDAPP.MainDisplayMediator Looking up for the

                    Exact versioned applet for ID :UWA_UI

                    12/21/2010 11:35:15.479 PDAPP.AppletManager Loading Applet: UWA_UI

                    Version = 1.0

                    12/21/2010 11:35:15.514 PDApp.ZStringLoader PDAPP SWF - locale set

                    to - en_US

                    12/21/2010 11:35:15.570 PDAPP.AppletManager Loading progress0 out of

                    521002

                    12/21/2010 11:35:15.572 PDAPP.AppletManager Loading progress65536 out

                    of 521002

                    12/21/2010 11:35:15.574 PDAPP.AppletManager Loading progress131072

                    out of 521002

                    12/21/2010 11:35:15.583 PDAPP.AppletManager Loading progress196608

                    out of 521002

                    12/21/2010 11:35:15.585 PDAPP.AppletManager Loading progress262144

                    out of 521002

                    12/21/2010 11:35:15.588 PDAPP.AppletManager Loading progress327680

                    out of 521002

                    12/21/2010 11:35:15.590 PDAPP.AppletManager Loading progress393216

                    out of 521002

                    12/21/2010 11:35:15.592 PDAPP.AppletManager Loading progress458752

                    out of 521002

                    12/21/2010 11:35:15.594 PDAPP.AppletManager Loading progress521002

                    out of 521002

                    12/21/2010 11:35:16.023 PDApp.ExternalGateway Recieved Applet Loading

                    Completion

                    12/21/2010 11:35:16.027 UWA.ZStringLoader Trying to load ZString for

                    preferred locale - en_US

                    12/21/2010 11:35:16.087 UWA.ZStringLoader Applet locale set to -

                    en_US

                    12/21/2010 11:35:16.319 UWAApplet.Startup Processing the startup

                    command

                    12/21/2010 11:35:16.324 UWA.LoadWorkflowCommand Processing the

                    LoadWorkflowCommand

                    12/21/2010 11:35:16 PDApp.AppletManager - Loading Applet - UWA_Native

                    for WindowID - 1

                    12/21/2010 11:35:16 UWANative - Build Version - 1.0.175.0

                    12/21/2010 11:35:16 UWANative - Logging Level verbosity Set  to 4

                    12/21/2010 11:35:16 UWANative - Updater in patch mode

                    12/21/2010 11:35:16 UWANative - Error in mdbOpenSessionNoCreate 1

                    12/21/2010 11:35:16 UWANative - Failed to initialize Updater Core

                    12/21/2010 11:35:20 Utilities - Directory not present

                    12/21/2010 11:35:20 UWANative - Could not delete the temp folder "".

                    12/21/2010 11:35:16.594 UWA.LoadWorkflowCommand The start applet did

                    not return the result xml. Startapplet returned

                    12/21/2010 11:35:16.595 UWA.LoadWorkflowCommand Cannot start

                    UWANative Applet

                    12/21/2010 11:35:20 PDApp.AppletManager - Un-loading Applet -

                    UWA_Native for window ID - 1

                    12/21/2010 11:35:20 PDApp.ExternalGateway - Callng the finalize

                    function of the applet

                    12/21/2010 11:35:20 PDApp.ExternalGateway - Unloading applet

                    12/21/2010 11:35:20.878 PDApp.HostMessageHandler Recieved force

                    window close message

                    12/21/2010 11:35:20.878 PDApp.HostMessageHandler Sending message to

                    native

                    12/21/2010 11:35:20 PDApp.WindowManager - Window destruction reached

                    for ID - 1

                    12/21/2010 11:35:21 PipeThread - Pipe Connected. Waiting for data to

                    come on pipe

                    12/21/2010 11:35:21 PipeThread - 2 bytes read on pipe

                    12/21/2010 11:35:21 PipeThread - Data recieved on pipe. Sending the

                    data to the main thread to process and show window

                    12/21/2010 11:35:21 PipeThread - Message Sent to main thread

                    12/21/2010 11:35:21 PipeThread - Disconnecting pipe

                    12/21/2010 11:35:21 PipeThread - Pipe Disconnected

                    12/21/2010 11:35:21 PipeThread - Terminating the pipe thread

                    12/21/2010 11:35:21 PDApp - Terminating native MessageQueueManager

                    12/21/2010 11:35:21 PDApp - Terminating native AppletManager

                    12/21/2010 11:35:21 PDApp.AppletManager - AppletManager destructed

                    12/21/2010 11:35:21 PDApp - Terminating WindowManager

                    12/21/2010 11:35:21 PDApp.WindowManager - Destroying PDApp main

                    window's

                    12/21/2010 11:35:21 PDApp.WindowManager - Destroying PDApp main

                    window's sucessfully

                    12/21/2010 11:35:21 PDApp - Terminating ExternalGateway

                    12/21/2010 11:35:21 PDApp.ExternalGateway - ExternalGateway

                    destructed

                    12/21/2010 11:35:21 PDApp - Terminating MessageHandler

                    12/21/2010 11:35:21 PDApp.ExternalGateway - MessageHandler

                    finalize...

                    12/21/2010 11:35:21 PDApp.ExternalGateway - MessageHandler destructed

                    12/21/2010 11:35:21 PDApp - Terminating NativeCommandHandler

                    12/21/2010 11:35:21 PDApp.ExternalGateway - NativeCommandHandler

                    destructed

                    12/21/2010 11:35:21 PDApp - Terminating AsyncMessageProcessor

                    12/21/2010 11:35:21 PDApp.AsyncMsgProcessor - Destroying

                    AsyncMsgProcessor

                    12/21/2010 11:35:21 PDApp - Terminating NativePlatformHandler

                    12/21/2010 11:35:21 PDApp - Terminating logger

                     

                     

                    PDA changed file

                     

                     

                    12/21/2010 03:00:24 AAMUpdatesNotifier - Build Version - 1.0.175.0

                    12/21/2010 03:00:24 AAMUpdatesNotifier - Logging Level verbosity Set

                    to 4

                    12/21/2010 03:00:27 Utilities - File does not exist

                     

                    12/21/2010 03:00:41 AAMUpdatesNotifier - CFU .... StatusCode(41)

                    ErrorCode(212)

                    12/21/2010 03:00:41 AAMUpdatesNotifier - inside getUpdates

                    12/21/2010 03:00:41 AAMUpdatesNotifier - Cannot find any update Node

                    12/21/2010 03:00:41 AAMUpdatesNotifier - All updates count 0

                    • 7. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
                      sourabhgoel Community Member

                      Hi,

                       

                      This problem normally occurs in case of corrupt runtimes. Please download and install the AAM patch from the link : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

                      Once this patch is applied, try applying the camera raw patch again.

                       

                      If this also doesn't solve the problem, then probably reinstalling the product may help.

                       

                      Thanks,

                      Sourabh