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1. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
sourabhgoel Dec 21, 2010 2:08 AM (in response to captain1944)Hi,
Please provide these logs:
1. PDApp.log (present in the folder : <Users folder>\AppData\Local\Temp)
2. aamu.log (present in the folder : <Users folder>\Appdata\Local\Adobe\AAMUpdater\1.0)
Please mail these logs to sgoel@adobe.com
Thanks,
Sourabh
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2. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
captain1944 Dec 21, 2010 4:41 AM (in response to sourabhgoel)thanks but do not know how to locate these....
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3. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
sourabhgoel Dec 21, 2010 5:59 AM (in response to captain1944)Press <windows> button + "R" key and you will get a run prompt. There type "%TEMP%" and press enter. This will take you to the TEMP folder.
Here you locate PDApp.log.
Go up one folder and you can find the Local folder there. Inside the Local folder, go to Adobe\AAMUpdater\1.0. Here you should see aamu.log
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4. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
captain1944 Dec 21, 2010 6:17 AM (in response to sourabhgoel)not sure if this is right but this was in the PDnotepad?
12/21/2010 03:00:24 AAMUpdatesNotifier - Build Version - 1.0.175.0
12/21/2010 03:00:24 AAMUpdatesNotifier - Logging Level verbosity Set
to 4
12/21/2010 03:00:27 Utilities - File does not exist
12/21/2010 03:00:41 AAMUpdatesNotifier - CFU .... StatusCode(41)
ErrorCode(212)
12/21/2010 03:00:41 AAMUpdatesNotifier - inside getUpdates
12/21/2010 03:00:41 AAMUpdatesNotifier - Cannot find any update Node
12/21/2010 03:00:41 AAMUpdatesNotifier - All updates count 0
this was in the folder one uP???
Catalyst execution began: 12/20/2010 14:02:03.
Loaded Dll : C:\Users\joan\AppData\Local\Temp\Setup00000a24\OSETUP.DLL.
Catalyst version is : 14.0.4755.1000
JobExecutionMode is CollectUserInfoExecutionMode.
The UI level has been set to: Full
Configuring Product: {90140000-003D-0000-0000-0000000FF1CE}
Loading ARP entry.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-00A1-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0117-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-003D-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-001B-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90140000-0018-0409-0000-0000000FF1CE}"
Product: SINGLEIMAGE
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: OFFICE.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: ACCESS.EN-US
AddOnId: ONENOTE.EN-US
AddOnId: PROOFING.EN-US
AddOnId: OFFICE64.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: EXCEL.EN-US
AddOnId: POWERPOINT.EN-US
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5. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
sourabhgoel Dec 21, 2010 8:01 AM (in response to captain1944)Hi,
The PDApp.log file seems correct. But I will need the complete file in order to look into the issue.
Please follow these steps.
1. Rename PDApp.log file to some other name
2. Try to apply the patch again.
3. If you still face the same issue, then go to the %TEMP% folder and copy the newly created PDApp.log file from there.
Please send the log file to sgoel@adobe.com
There should be a folder by the name "Adobe" along with folder TEMP. aamu.log is present in "Adobe\AAMUpdater\1.0" folder. Please see if you can locate this log file as well.
Thanks,
Sourabh
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6. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
captain1944 Dec 21, 2010 8:38 AM (in response to sourabhgoel)"PDA file "and "changed PDA file...."
PDA file
12/21/2010 11:35:13 PDApp - Build Version - 1.0.175.0
12/21/2010 11:35:13 PDApp - Logging Level verbosity Set to 4
12/21/2010 11:35:13 PDApp.CommandLineParser - Parsing the command
line provided. Number of command line arguments is 6
12/21/2010 11:35:13 PDApp - DWA AppletID argument not specified on
command line. Trying to find the existing instance
12/21/2010 11:35:13 PDApp - This is the first instance so creating a
thread for listening to the created pipe
12/21/2010 11:35:13 PipeThread - Pipe thread started
12/21/2010 11:35:13 PDApp - Starting AsyncMessageProcessor
12/21/2010 11:35:13 PDApp.AsyncMsgProcessor - AsyncMsgProcessor
initialized...
12/21/2010 11:35:13 PDApp.AsyncMsgProcessor - AsyncMsgProcessor
started. on thread id = 4960
12/21/2010 11:35:13 PDApp - Detecting Applet Database Library file...
12/21/2010 11:35:13 PDApp - Fetching Applet registeration
information...
12/21/2010 11:35:13 PDApp.AppletManager - AppletManager initialize...
12/21/2010 11:35:13 PIM - Build Version - 1.0.175.0
12/21/2010 11:35:13 PIM - Logging Level verbosity Set to 4
12/21/2010 11:35:13 PIM - CREATE PIM Instance ...
12/21/2010 11:35:13 Utilities - File does not exist
12/21/2010 11:35:13 PIM - trying to createOrUpdatePIMDbSchema.
12/21/2010 11:35:13 PIM - Current db schema version on machine 1.
12/21/2010 11:35:13 PIM - Current db schema version to install 1.
12/21/2010 11:35:13 PIM - PIM DB Schema is up to date. Current schema
version is 1.
12/21/2010 11:35:13 PIM - PIM Database is Up To Date.
12/21/2010 11:35:13 PIM - PIMSqlite closeDB status 0
12/21/2010 11:35:13 PIM - FREE PIM Instance ...
12/21/2010 11:35:13 PDApp.AppletManager - Applet database path -
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..
12/21/2010 11:35:13 PDApp.AppletManager - PIM library path -
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll
12/21/2010 11:35:13 PDApp.AppletManager - Loading PIM library...
12/21/2010 11:35:13 PDApp.AppletManager - Getting applet data from
Applet database
12/21/2010 11:35:13 PDApp.AppletManager - All installed pakages
version string (pim_getCurrentPackagesVersion) is
DWA:1.0.172.0|LWA:1.0.175.0|PDApp:1.0.175.0|UWA:1.0.175.0
12/21/2010 11:35:13 PDApp.AppletManager - Registering Applets...
12/21/2010 11:35:13 PDApp.WindowManager - Initializing native
WindowManager
12/21/2010 11:35:13 PDApp.WindowManager - Creating window instance
12/21/2010 11:35:13 PDApp.WindowManager - Checking for appletID and
appletVersion given in CommandLineOptions
12/21/2010 11:35:13 PDApp.WindowManager - Creating APE stage instance
12/21/2010 11:35:15 PDApp.ExternalGateway - MessageHandler
initialized...
12/21/2010 11:35:15 PDApp.ExternalGateway - ExternalGateway
initialized...
12/21/2010 11:35:15 PDApp.ExternalGateway - NativeCommandHandler
initialized...
12/21/2010 11:35:15.431 PDApp.StartupCommand Logging Level verbosity
Set to INFO
12/21/2010 11:35:15.432 PDApp.StartupCommand Processing the startup
Command
12/21/2010 11:35:15.439 PDAPP.AppletManager Starting Applet
registeration...
12/21/2010 11:35:15.457 PDAPP.MainDisplayMediator Looking up for the
Exact versioned applet for ID :UWA_UI
12/21/2010 11:35:15.479 PDAPP.AppletManager Loading Applet: UWA_UI
Version = 1.0
12/21/2010 11:35:15.514 PDApp.ZStringLoader PDAPP SWF - locale set
to - en_US
12/21/2010 11:35:15.570 PDAPP.AppletManager Loading progress0 out of
521002
12/21/2010 11:35:15.572 PDAPP.AppletManager Loading progress65536 out
of 521002
12/21/2010 11:35:15.574 PDAPP.AppletManager Loading progress131072
out of 521002
12/21/2010 11:35:15.583 PDAPP.AppletManager Loading progress196608
out of 521002
12/21/2010 11:35:15.585 PDAPP.AppletManager Loading progress262144
out of 521002
12/21/2010 11:35:15.588 PDAPP.AppletManager Loading progress327680
out of 521002
12/21/2010 11:35:15.590 PDAPP.AppletManager Loading progress393216
out of 521002
12/21/2010 11:35:15.592 PDAPP.AppletManager Loading progress458752
out of 521002
12/21/2010 11:35:15.594 PDAPP.AppletManager Loading progress521002
out of 521002
12/21/2010 11:35:16.023 PDApp.ExternalGateway Recieved Applet Loading
Completion
12/21/2010 11:35:16.027 UWA.ZStringLoader Trying to load ZString for
preferred locale - en_US
12/21/2010 11:35:16.087 UWA.ZStringLoader Applet locale set to -
en_US
12/21/2010 11:35:16.319 UWAApplet.Startup Processing the startup
command
12/21/2010 11:35:16.324 UWA.LoadWorkflowCommand Processing the
LoadWorkflowCommand
12/21/2010 11:35:16 PDApp.AppletManager - Loading Applet - UWA_Native
for WindowID - 1
12/21/2010 11:35:16 UWANative - Build Version - 1.0.175.0
12/21/2010 11:35:16 UWANative - Logging Level verbosity Set to 4
12/21/2010 11:35:16 UWANative - Updater in patch mode
12/21/2010 11:35:16 UWANative - Error in mdbOpenSessionNoCreate 1
12/21/2010 11:35:16 UWANative - Failed to initialize Updater Core
12/21/2010 11:35:20 Utilities - Directory not present
12/21/2010 11:35:20 UWANative - Could not delete the temp folder "".
12/21/2010 11:35:16.594 UWA.LoadWorkflowCommand The start applet did
not return the result xml. Startapplet returned
12/21/2010 11:35:16.595 UWA.LoadWorkflowCommand Cannot start
UWANative Applet
12/21/2010 11:35:20 PDApp.AppletManager - Un-loading Applet -
UWA_Native for window ID - 1
12/21/2010 11:35:20 PDApp.ExternalGateway - Callng the finalize
function of the applet
12/21/2010 11:35:20 PDApp.ExternalGateway - Unloading applet
12/21/2010 11:35:20.878 PDApp.HostMessageHandler Recieved force
window close message
12/21/2010 11:35:20.878 PDApp.HostMessageHandler Sending message to
native
12/21/2010 11:35:20 PDApp.WindowManager - Window destruction reached
for ID - 1
12/21/2010 11:35:21 PipeThread - Pipe Connected. Waiting for data to
come on pipe
12/21/2010 11:35:21 PipeThread - 2 bytes read on pipe
12/21/2010 11:35:21 PipeThread - Data recieved on pipe. Sending the
data to the main thread to process and show window
12/21/2010 11:35:21 PipeThread - Message Sent to main thread
12/21/2010 11:35:21 PipeThread - Disconnecting pipe
12/21/2010 11:35:21 PipeThread - Pipe Disconnected
12/21/2010 11:35:21 PipeThread - Terminating the pipe thread
12/21/2010 11:35:21 PDApp - Terminating native MessageQueueManager
12/21/2010 11:35:21 PDApp - Terminating native AppletManager
12/21/2010 11:35:21 PDApp.AppletManager - AppletManager destructed
12/21/2010 11:35:21 PDApp - Terminating WindowManager
12/21/2010 11:35:21 PDApp.WindowManager - Destroying PDApp main
window's
12/21/2010 11:35:21 PDApp.WindowManager - Destroying PDApp main
window's sucessfully
12/21/2010 11:35:21 PDApp - Terminating ExternalGateway
12/21/2010 11:35:21 PDApp.ExternalGateway - ExternalGateway
destructed
12/21/2010 11:35:21 PDApp - Terminating MessageHandler
12/21/2010 11:35:21 PDApp.ExternalGateway - MessageHandler
finalize...
12/21/2010 11:35:21 PDApp.ExternalGateway - MessageHandler destructed
12/21/2010 11:35:21 PDApp - Terminating NativeCommandHandler
12/21/2010 11:35:21 PDApp.ExternalGateway - NativeCommandHandler
destructed
12/21/2010 11:35:21 PDApp - Terminating AsyncMessageProcessor
12/21/2010 11:35:21 PDApp.AsyncMsgProcessor - Destroying
AsyncMsgProcessor
12/21/2010 11:35:21 PDApp - Terminating NativePlatformHandler
12/21/2010 11:35:21 PDApp - Terminating logger
PDA changed file
12/21/2010 03:00:24 AAMUpdatesNotifier - Build Version - 1.0.175.0
12/21/2010 03:00:24 AAMUpdatesNotifier - Logging Level verbosity Set
to 4
12/21/2010 03:00:27 Utilities - File does not exist
12/21/2010 03:00:41 AAMUpdatesNotifier - CFU .... StatusCode(41)
ErrorCode(212)
12/21/2010 03:00:41 AAMUpdatesNotifier - inside getUpdates
12/21/2010 03:00:41 AAMUpdatesNotifier - Cannot find any update Node
12/21/2010 03:00:41 AAMUpdatesNotifier - All updates count 0
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7. Re: "error loading updater workflow"...trying to install camera raw 6.3 plug in
sourabhgoel Dec 23, 2010 9:42 PM (in response to captain1944)Hi,
This problem normally occurs in case of corrupt runtimes. Please download and install the AAM patch from the link : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Once this patch is applied, try applying the camera raw patch again.
If this also doesn't solve the problem, then probably reinstalling the product may help.
Thanks,
Sourabh

