So i created an adobe form with acrobat 9 and sent it out for all to digitally sign. about half are getting an error when they try to sign it. "The credential selected for signature is invalid"
We are a government agency and use Common Access Cards (CAC) certificates to digitally sign with.
i was hoping someone out there could either point me to a good recource for adobe and digital signatures or to a possible fix.
now we have narrowed it down to the problem being with the specific machine. the user can digitally sign the document on another machine, but not on thier own machine. Also, no one else can sign the doc on thier machine either.
Thanks in advance!
issue still exists. ive been searching for some info on how adobe handles digital signatures, like what folders are created on the machine. im thinking maybe i can clear out the app data for acrobat or something. im at a loss at the moment.