Hi awu10 and welcome to our community
While I have no answer for you on this issue, I'm wondering
why you are using RoboHelp for Word if you are interested in
WebHelp output? RoboHelp HTML is the more logical choice here.
Additionally, you will find a wealth of folks that know how
to assist with questions like these for RoboHelp HTML, while those
using RoboHelp for Word are a diminishing group.
RoboHelp HTML has a very "Word Like" interface. The big
difference between the two (aside from the fact RoboHelp HTML was
specifically designed for creating HTML Help and WebHelp) is that
instead of working on a document with many topics inside, you work
on individual topics as you go.
Just a thought... Rick