10 Replies Latest reply on Feb 21, 2013 12:40 AM by <<< vanessa >>>

    Issue with multiple digital signatues in form

    masber2000 Level 1

      Hello all-

       

      I'm having an issue with a form that has multiple digital signatures.  The form additionally has a listbox in which the user can select recipients to email the form to. My objective is to be able to send a form to various users by email to sign digitally. After extending the features for Reader, I inserted a standard Livecycle digital signature by clicking on one of the digital signature fields. However, after inserting the digital signature, I can't perform any other actions (email the form by selecting recipients from the listbox, clicking a different digital signature field for signature insertion, etc.) It is as if the digital signature instertion made an uneditable snapshot of the form, which I do not want to do.  What can I do to rectify this process?

       

      Will upload the form if necessary.

       

      Thank you and happy holidays.

       

      masber2000

        • 1. Re: Issue with multiple digital signatues in form
          SForrest96 Level 4

          It sounds like you have "Field Locking" enabled.  When you design a from with Adobe Designer, the signature field object is set to "Lock Fields After Signing" after signing by default.  You can created field collections and assign them to specific signature field objects so sections of the form will remain unlocked to be filled in by subsequent users.

           

          I have attached a screen shot to show the property I am referring to.

           

          Regards

          Steve

          • 2. Re: Issue with multiple digital signatues in form
            chrislasater66

            I am also having issues with putting multiple signature fields, locking all but the unsigned signature fields, and when someone clears thier signature, it unlocks all the fields, but not the previously filled in signature fields. Is there an answer to that? Seems like a bug.

            I am using Acrobat pro x to create the document and save with extended features and require that the first signature locks all fields EXCEPT the remaining signature fields. This works ok until someone clears thier signature and all fields are unlocked and editable. But it DOES NOT clear the signature fields of the people who previously signed the document, which looks like anyone who wants can clear thier signature block and edit the form and the people who previously signed the document still have thier signatures on the modified document. Is this proper functionality?

            • 3. Re: Issue with multiple digital signatues in form
              chrislasater66 Level 1

              I am using Acrobat pro x to create the document and save with extended features and require that the first signature locks all fields EXCEPT the remaining signature fields. This works ok until someone clears thier signature and all fields are unlocked and editable. But it DOES NOT clear the signature fields of the people who previously signed the document, which looks like anyone who wants can clear thier signature block and edit the form and the people who previously signed the document still have thier signatures on the modified document. Is this proper functionality?

              • 4. Re: Issue with multiple digital signatues in form
                Chief43

                Did you ever resolve this issue? I am trying to do a similar thing and haven't figured out how. Any help you can offer would be greatly appreciated.

                • 5. Re: Issue with multiple digital signatues in form
                  N Santosh Kumar Adobe Employee

                  Only the user who applied the digital signature is allowed to clear it not any other user.

                   

                  Could you please provide the full use case or workflow that you are trying and the issues , so that we can let you know if it is working as expected

                  • 6. Re: Issue with multiple digital signatues in form
                    Chief43 Level 1

                    Time Trade Form with signatures.jpg

                    Mr. Kumar,

                     

                    The desired workflow is for

                     

                    1)      Firefighter 1 to complete the top portion of the Agreement

                    section, sign in the Firefighter 1 signature field (which locks the top

                    portion of the Agreement Section), then select Firefighter 2 from the

                    e-mail drop down list and e-mail the PDF form to Firefighter 2;

                     

                    2)      Firefighter 2 opens the e-mail and the PDF attachment,

                    completes the second portion of the Agreement Section, sign in the

                    Firefighter 2 signature field (which locks the bottom portion of the

                    Agreement Section), select Lieutenant 1 from the e-mail drop down list

                    and e-mail the PDF form to Lieutenant 1;

                     

                    3)      Lieutenant 1 opens the e-mail and the PDF attachment, checks

                    the approved box, signs the Lieutenant 1 signature field, select

                    Lieutenant 2 from the e-mail drop down list and e-mail the PDF form to

                    Lieutenant 2;

                     

                    4)      Step three continues through Lieutenant 2, Battalion Chief 1

                    and Battalion Chief 2

                     

                    5)      Battalion Chief 2 sends the fully completed form back to

                    Firefighter 1 who copies the completed form to Firefighter 2

                     

                     

                     

                    Note: if any of the officers disapprove the agreement the disapproved

                    form is immediately sent back to Firefighter 1

                     

                     

                     

                    Jim Frazier, Deputy Chief

                     

                    Villages Public Safety Department

                     

                    3035 Morse Boulevard

                     

                    The Villages, FL 32163

                     

                    352-205-8280

                     

                    Honor in Service

                    • 7. Re: Issue with multiple digital signatues in form
                      Chief43 Level 1

                      Mr. Kumar,

                       

                      The desired workflow is for

                       

                      1)      Firefighter 1 to complete the top portion of the Agreement

                      section, sign in the Firefighter 1 signature field (which locks the top

                      portion of the Agreement Section), then select Firefighter 2 from the

                      e-mail drop down list and e-mail the PDF form to Firefighter 2;

                       

                      2)      Firefighter 2 opens the e-mail and the PDF attachment,

                      completes the second portion of the Agreement Section, sign in the

                      Firefighter 2 signature field (which locks the bottom portion of the

                      Agreement Section), select Lieutenant 1 from the e-mail drop down list

                      and e-mail the PDF form to Lieutenant 1;

                       

                      3)      Lieutenant 1 opens the e-mail and the PDF attachment, checks

                      the approved box, signs the Lieutenant 1 signature field, select

                      Lieutenant 2 from the e-mail drop down list and e-mail the PDF form to

                      Lieutenant 2;

                       

                      4)      Step three continues through Lieutenant 2, Battalion Chief 1

                      and Battalion Chief 2

                       

                      5)      Battalion Chief 2 sends the fully completed form back to

                      Firefighter 1 who copies the completed form to Firefighter 2

                       

                       

                       

                      Note: if any of the officers disapprove the agreement the disapproved

                      form is immediately sent back to Firefighter 1

                       

                       

                       

                      Jim Frazier, Deputy Chief

                       

                      Villages Public Safety Department

                       

                      3035 Morse Boulevard

                       

                      The Villages, FL 32163

                       

                      352-205-8280

                       

                      Honor in Service

                      Time Trade Form with signatures.jpg

                      • 8. Re: Issue with multiple digital signatues in form
                        N Santosh Kumar Adobe Employee

                        Okay , so if Battalion Chief 1 disapproves then it will directly go to Firefighter 1, but Firefighter 1 will not be able to clear signatures applied by FireFighter 2 or Lieutenant

                        • 9. Re: Issue with multiple digital signatues in form
                          Chief43 Level 1

                          This issue has been resolved. The form is working properly now.

                          • 10. Re: Issue with multiple digital signatues in form
                            <<< vanessa >>>

                            Hi Chief43,

                             

                            How did you resolve this issue? As I am having a similar issue and need it work as follows: if anyone clears a signature, it automatically clears all signatures therefore forcing everyone to resign.