6 Replies Latest reply on Dec 24, 2010 5:17 PM by the_wine_snob

    What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?

    rkt1954

      I just got the Premiere Elements 9 yesterday and used "Disk 1" for the installation.  There is NOTHING that I found in the packaging materials to explain what "Disk 2" is used for.  Is it needed for further installation?  Content?  I hesitate to just put it in the DVD tray without knowing what it is to be used for.  I did download the full templates content last night (4 1/2 hours for nearly 5GB of a file).  Thanks for any information anyone can provide me.

        • 1. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
          nealeh Level 5

          Yes, Disk 2 is the additional content and you should let the installer run to get the full set of templates, themes etc ...

           

          Cheers,
          --
          Neale
          Insanity is hereditary, you get it from your children

          • 2. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
            rkt1954 Level 1

            Thanks for the info.  I will put it in and load the content.  Would be nice if there was a description on the disks as to what is on them.  Thanks again! /Richard

            • 3. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
              rkt1954 Level 1

              Just to let anyone know who read the earlier post, I did what was suggested and put the Disk 2 in and lo and behold the Disk 2 had the same content that I spent hours downloading the night before.  Since I had downloaded that file to another folder, I wound up installing it again using Disk 2 (which took only 9 minutes to accomplish that way), and then deleted the content downloaded from the night before to avoid possible duplication problems.

               

              My wish for Santa is for software makers label their installation disks more clearly than just "Disk 1" and "Disk 2".  Something like "Disk 1 for initial installation" and "Disk 2 Additional template content" would be most helpful.

               

              Thanks for this forum for information!  Much appreciated.

               

              Richard

              • 4. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
                the_wine_snob Level 9

                Richard,

                 

                I agree with you. Normally, Adobe does (or did) a pretty good job of labeling the installation discs with what each contained. Sometimes, there could have been a bit more info, or perhaps a complete index of every disc, in the manual (back when they printed those). I noticed that the Production Premium CS5 discs do not have the informative labels of products in the past. I have not seen the media from PrE & PSE 9, so will take your word completely. If the labels have been trimmed down, like CS5, I understand your pain.

                 

                I'd like to still see a little printed page with the full contents of each disc, in every box.

                 

                Even with the old labels, there were users, who would reply, "what!?! I have all sorts of extra Brushes, Actions, Fonts, etc. in some 'Goodies' folder on my install disc?" There was seldom mention made of the "Goodies" folder, even back in the dark ages, and one just had to explore, or know where to look. I also think that Adobe has dropped the "Goodies," term for something more "professional." I liked Goodies...

                 

                Also, as many miss the additional Functional Content (Adobe's older name for the Menus, Templates, Themes, etc., and probably only historical now), in both the media version, and the download versions, I think that Adobe needs to make that a bit more clear. Since from the first days of software being delivered on media, no one ever read a Read_Me file, I'd go with a printed card, with a big title, like START HERE, and list the order of discs, plus what each contained. But, that is just me.

                 

                Good luck,

                 

                Hunt

                • 5. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
                  rkt1954 Level 1

                  Bill,

                   

                  Thank you for your comments!  I figured that maybe, possibly someone in the

                  Adobe higher up level might monitor the forums, see my posting(s) and see my

                  point.  A few years ago I had gotten the second or third generation of

                  Premiere and Photoshop Elements and have had them on my main computer.

                  Still do. 

                   

                  I just got a laptop and earlier this spring I got a Flip HD Slide camcorder,

                  but trying to convert those videos to burn on DVD has proven to be a pain.

                  I only found one or two software packages that could convert the MPG4

                  formats, and they take forever to format.  So I thought that I'd get PE9

                  since I'd read that it had Flip video compatibility.  It did a good job

                  yesterday doing what I wanted it to do in burning a DVD.

                   

                  I'm old school on labeling the installation disks.  Like you said, years ago

                  Adobe (and other software companies, for that matter) had pretty good

                  installation and reference cards for use.  I just wasn't quite sure what to

                  do with Disk 2.  I got on the Live Chat yesterday morning with a ViJay Kanna

                  and all he could come up with was to contact tech support.  So I called that

                  800 number and got the message that it would be $39.95 for them to answer

                  questions. 

                   

                  I decided that I'd better find a better way, so I hung up and found the PE9

                  forum.  Posted my question and had a response in just a matter of minutes. 

                   

                  I'll certainly be checking in on the forums!  It is nice when other

                  contributors actually provide good, solid information, advice, and support

                  for each other!

                   

                  I just got back from our town square, using my Flip camcorder to get some

                  shots of Santa arriving with his police escort to visit with some Fairfield

                  children before heading off on his rounds.  I'm looking forward now to see

                  what I can put together on PE9! 

                   

                  Have a great holiday and thank you for your support and thoughts.  They are

                  much appreciated.  Maybe someone at Adobe will change their disk labels

                  after all! That is one of my 'wishes' for Santa!

                   

                  Sincerely,

                  Richard K Thompson

                  Fairfield, Iowa

                  • 6. Re: What is "Disk 2" for in the packaging for Premiere Elements 9? Content or installation need?
                    the_wine_snob Level 9

                    Richard,

                     

                    So very glad that you found the forum. I still maintain that the folk here do a much better job than almost anybody in Adobe, T/S, C/S, or Live Chat. It's only for certain issues, that I recommend users contact them, like licensing, some install issues, and the like. Nothing against Adobe, but most of the people here actually use the program, and one, Steve Grisetti, has written several books on it. There may be some minor issues with versions (I still use PrE 4.0), but beyond that, the people here are quick, and really care.

                     

                    On the PrPro forum, we have recently been blessed with several Adobe employees, who spend a great deal of time there. They offer all of us a "behind the scenes (or code)" look, that none of us would have otherwise, and their direct support is greatly appreciated. Here, we have had some Adobe presence, but not THAT much. Adobe might see your post, but I would doubt so. Perhaps a Feature Request would be in order, as Adobe does take those seriously.

                     

                    Were I involved in marketing and packaging PrE, I would want to know what could be better. Though Adobe is a large corporation, they are not as "heartless," or as "mindless," as some might believe. Trust me, they want to do better.

                     

                    As my wife was just gifted an HD Flip camera, from the AZ Cardinals, I have a strong feeling that I will be upgrading to PrE 9, and having to learn to work with that footage. "Stuff" happens, and maybe for a good reason.

                     

                    Happy Holidays, and happy editing,

                     

                    Hunt