18 Replies Latest reply on Jan 4, 2011 6:18 AM by lcosta72

    pe9

    lcosta72

      can somebody help?

       

      i just bought premiere elements 9 and installed it on my mac but I don't seam to get started.

      i have more than 100 gb free on m disk, a quad core processor of 2 x 2,26 ghz 6 gb ram and a 512 mb nvidea g force gt 120 graphics.

      the system is snow leopard 10.06.5 updated a few days ago

      when i clic to open i simply have an error and nothing else happens.

       

      thanks

        • 1. Re: pe9
          Steve Grisetti Adobe Community Professional

          So have you successfully installed it or not? Is it in your Applications? If so, what are you clicking on?

          • 2. Re: pe9
            lcosta72 Level 1

            I have it installed successfully. however, when i try to run it, i have an error window with a lot of info and i can't  open the application.

             

             

             

            Process:         Adobe Premiere Elements [2379]

            Path:            /Applications/Adobe Premiere Elements 9/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

            Identifier:      com.adobe.Adobe Premiere Elements.framework

            Version:         N224.08092010.240488 (9.0)

            Code Type:       X86 (Native)

            Parent Process:  launchd [99]

             

            Date/Time:       2010-12-24 00:35:46.039 +0000

            OS Version:      Mac OS X 10.6.5 (10H574)

            Report Version:  6

            Sleep/Wake UUID: 985C0D12-0E6C-429C-963C-8EBFBD716673

             

            Interval Since Last Report:          52408 sec

            Crashes Since Last Report:           25

            Per-App Interval Since Last Report:  271 sec

            Per-App Crashes Since Last Report:   19

            Anonymous UUID:                      D7BF0B5F-ADCD-44B0-B73F-6330B583B4DE

             

            Exception Type:  EXC_BAD_ACCESS (SIGBUS)

            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

            Crashed Thread:  0  Dispatch queue: com.apple.main-thread

             

            Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

            0   com.apple.CoreFoundation      0x921a3683 CFStringGetCString + 131

            1   AdobeCoolType                 0x04fdac34 CTCleanup + 1081728

            2   AdobeCoolType                 0x04fe0e52 CTCleanup + 1106846

            3   AdobeCoolType                 0x04f278ef CTCleanup + 347707

            4   AdobeCoolType                 0x04e7d80c 0x4e74000 + 38924

            5   AdobeCoolType                 0x04f8b9fb CTCleanup + 757575

            6   AdobeCoolType                 0x04f32c8e CTCleanup + 393690

            7   AdobeCoolType                 0x04f326c3 CTCleanup + 392207

            8   AdobeCoolType                 0x04ed24e1 CTGetVersion + 17347

            9   AdobeCoolType                 0x04ed2a48 CTInit + 66

            10  ...Frameworks.BravoInitializer 0x048e1507 CTInit_Suite + 743

            11  ...Frameworks.BravoInitializer 0x048afedc InitBravoComponents() + 316

            12  com.adobe.premiere.FontEngine 0x08aac2ab IFTinitDbase + 43

            13  com.adobe.premiere.TitleCG    0x08e0a399 initFontDbase(HINSTANCE__*, bool) + 41

            14  com.adobe.premiere.TitleCG    0x08e0b1dc cgCoreInit + 140

            15  com.adobe.premiere.TitleLayout 0x07c67c5b Inscriber::Implementation::Global::Global() + 507

            16  com.adobe.premiere.TitleLayout 0x07c663fa GetInscriberEnvironment + 90

            17  ...obe.TitlerCreator.framework 0x0787b695 CG_ThreadGXStartUp + 101

            18  ...obe.TitlerCreator.framework 0x078f95c2 TitlerCreator::TitlerQuickInitAtAppStartup() + 34

            19  com.adobe.Frontend.framework  0x0609b739 FE::(anonymous namespace)::FullInitializer::FullInitializer(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, boost::intrusive_ptr<dvaui::ui::UI_Dialog>&, bool) + 601

            20  com.adobe.Frontend.framework  0x06098a73 FE::Initializer::Initializer(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, boost::intrusive_ptr<dvaui::ui::UI_Dialog>&, bool) + 99

            21  com.adobe.Frontend.framework  0x060ec242 AppMain + 226

            22  com.adobe.Startup.framework   0x062cfd30 (anonymous namespace)::LaunchFrontendFramework(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 176

            23  ...Premiere Elements.framework 0x000038c6 (anonymous namespace)::CallStartupFramework(int, char const* const*) + 246

            24  ...Premiere Elements.framework 0x00003e85 main + 229

            25  ...Premiere Elements.framework 0x00003736 start + 54

             

            Thread 1:  Dispatch queue: com.apple.libdispatch-manager

            0   libSystem.B.dylib             0x97ede982 kevent + 10

            1   libSystem.B.dylib             0x97edf09c _dispatch_mgr_invoke + 215

            2   libSystem.B.dylib             0x97ede559 _dispatch_queue_invoke + 163

            3   libSystem.B.dylib             0x97ede2fe _dispatch_worker_thread2 + 240

            4   libSystem.B.dylib             0x97eddd81 _pthread_wqthread + 390

            5   libSystem.B.dylib             0x97eddbc6 start_wqthread + 30

             

            Thread 2:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   com.adobe.dvacore.framework   0x000ee3da dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 154

            7   com.adobe.dvacore.framework   0x000ea26a boost::detail::function::void_function_obj_invoker0<boost::_bi::bind_t<void, void (*)(boost::shared_ptr<dvacore::threads::ThreadSafeDelayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&), boost::_bi::list2<boost::_bi::value<boost::shared_ptr<dvacore::threads::ThreadSafeDelayQu eue> >, boost::_bi::value<boost::shared_ptr<dvacore::threads::Gate> > > >, void>::invoke(boost::detail::function::function_buffer&) + 26

            8   com.adobe.dvacore.framework   0x00076c79 boost::function0<void>::operator()() const + 41

            9   com.adobe.dvacore.framework   0x000e6cdd dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()()> const&, boost::function<void ()()> const&) + 109

            10  com.adobe.dvacore.framework   0x000e7bd0 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()()> const&, boost::function<void ()()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()()> >, boost::_bi::value<boost::function<void ()()> > > > >::run() + 64

            11  ...obe.boost_threads.framework 0x0002f6ed thread_proxy + 141

            12  libSystem.B.dylib             0x97ee585d _pthread_start + 345

            13  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 3:

            0   libSystem.B.dylib             0x97eb8142 semaphore_wait_signal_trap + 10

            1   libSystem.B.dylib             0x97ee5cfc _pthread_cond_wait + 1089

            2   libSystem.B.dylib             0x97f2e46f pthread_cond_wait + 48

            3   com.adobe.amt.services        0x147234ba C_AMTUISwitchSuppressUpdates + 16864

            4   com.adobe.amt.services        0x1471c49c C_EULA_SetState + 2166

            5   com.adobe.amt.services        0x14723520 C_AMTUISwitchSuppressUpdates + 16966

            6   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            7   libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 4:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   ...e.Frameworks.ASL.Foundation 0x014e364e ASL::(anonymous namespace)::TaskProc(void*) + 94

            7   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            8   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            9   libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 5:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97f11ee5 nanosleep$UNIX2003 + 188

            2   ScriptLayer                   0x0be9e17b ScObjects::Thread::sleep(unsigned int) + 59

            3   ScriptLayer                   0x0be86e13 ScObjects::BridgeTalkThread::run() + 163

            4   ScriptLayer                   0x0be9e288 ScObjects::Thread::go(void*) + 168

            5   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            6   libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 6:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 7:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 8:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 9:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 10:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 11:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 12:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 13:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 14:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 15:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 16:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 17:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 18:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 19:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 20:

            0   libSystem.B.dylib             0x97ee60a6 __semwait_signal + 10

            1   libSystem.B.dylib             0x97ee5d62 _pthread_cond_wait + 1191

            2   libSystem.B.dylib             0x97ee79f8 pthread_cond_wait$UNIX2003 + 73

            3   ...ple.CoreServices.CarbonCore 0x9662451e TSWaitOnCondition + 126

            4   ...ple.CoreServices.CarbonCore 0x9660fea5 TSWaitOnConditionTimedRelative + 202

            5   ...ple.CoreServices.CarbonCore 0x9660b873 MPWaitOnQueue + 250

            6   AdobeACE                      0x049b26f1 0x4978000 + 239345

            7   AdobeACE                      0x049b20ed 0x4978000 + 237805

            8   ...ple.CoreServices.CarbonCore 0x965ef85a PrivateMPEntryPoint + 68

            9   libSystem.B.dylib             0x97ee585d _pthread_start + 345

            10  libSystem.B.dylib             0x97ee56e2 thread_start + 34

             

            Thread 0 crashed with X86 Thread State (32-bit):

              eax: 0x00000000  ebx: 0x921a360e  ecx: 0xa04258a4  edx: 0x00000007

              edi: 0x08000100  esi: 0xbfffb3cc  ebp: 0xbfffb3a8  esp: 0xbfffb330

               ss: 0x0000001f  efl: 0x00010283  eip: 0x921a3683   cs: 0x00000017

               ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

              cr2: 0x00000000

             

            Binary Images:

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            0x992f6000 - 0x99316fe7  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib

            0x99317000 - 0x9931aff7  libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

            0x9931b000 - 0x9931cff7  com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

            0x99420000 - 0x994d0ff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

            0x994d1000 - 0x994f5ff7  libJPEG.dylib ??? (???) <46AF3A0F-2B8D-87B9-62D4-0905678A64DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib

            0x994f6000 - 0x994f6ff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

            0x994f7000 - 0x9952aff7  com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

            0x9952b000 - 0x9952bff7  com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

            0x9952c000 - 0x99530ff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

            0x99572000 - 0x99958ffb  com.apple.RawCamera.bundle 3.4.1 (546) <557C094F-BF8D-B298-E502-C4EE78914C55> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

            0x99985000 - 0x999c8ff7  libGLU.dylib ??? (???) <F8580594-0B38-F3ED-A715-CB3776B747A0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

            0x999cc000 - 0x999d7ff7  libGL.dylib ??? (???) <48405993-0AE9-292B-6705-C3525528682A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

            0x999d8000 - 0x99a1fffb  com.apple.CoreMediaIOServices 133.0 (1158) <150A5F22-E7EC-9E8E-3B68-BAD75280EFC3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOSer vices

            0x99a20000 - 0x99a21ff7  com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

            0xb0000000 - 0xb0010ff8 +com.adobe.ahclientframework 1.6.0.5 (1.6.0.5) <8F89CE47-10C1-AE43-AB78-7BB2D24BA50B> /Applications/Adobe Premiere Elements 9/Adobe Premiere Elements.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

            0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

            0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

            0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib

             

            Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 6 GB, SMC 1.39f5

            Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

            Memory Module: global_name

            Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports

            Network Service: Ethernet 1, Ethernet, en0

            PCI Card: NVIDIA GeForce GT 120, Display, Slot-1

            Serial ATA Device: HL-DT-ST DVD-RW GH41N

            Serial ATA Device: Hitachi HDE721010SLA330, 931,51 GB

            USB Device: Hub, 0x05ac  (Apple Inc.), 0x9136, 0xfd100000

            USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd130000

            USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0xfd133000

            USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0221, 0xfd132000

            USB Device: Hub, 0x05ac  (Apple Inc.), 0x9137, 0xfd140000

            USB Device: Apple LED Cinema Display, 0x05ac  (Apple Inc.), 0x9236, 0xfd143000

            USB Device: Display Audio, 0x05ac  (Apple Inc.), 0x2912, 0xfd141000

            USB Device: Display iSight, 0x05ac  (Apple Inc.), 0x8508, 0xfd142000

            USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000

            USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000

            FireWire Device: built-in_hub, Up to 800 Mb/sec

            FireWire Device: My Book, WD, Up to 800 Mb/sec

            • 3. Re: pe9
              Steve Grisetti Adobe Community Professional

              I think you need to contact Adobe Tech Support.

               

              Premiere Elements 9 runs great on Snow Leopard!

               

              (You DID install the Mac version and not the Windows version, right?)

              • 4. Re: pe9
                lcosta72 Level 1

                yes, i installed the mac version.

                 

                i contacted the tech support, but they only gave me a link to adobe site where there were some things i could do to solve the problem, I check them all but no solution.

                previously i downloaded the same program from internet and tried it but i had the same problem. then i uninstalled it and bought it from amazon, but I have exactly the same error.

                what else can I do?

                I'm running out of solutions

                • 5. Re: pe9
                  bonhomie1512 Level 1

                  Hi,

                   

                  If you can provide the link to us so that we can check the same.

                   

                   

                   

                  Bonhomie

                  • 6. Re: pe9
                    lcosta72 Level 1

                    Hi there,

                     

                    this is the link

                    http://kb2.adobe.com/cps/824/cpsid_82414.html

                     

                    thank you and

                    happy seasons

                    • 7. Re: pe9
                      Steve Grisetti Adobe Community Professional

                      So, what exactly have you done and what is or is not happening?

                       

                      It's impossible to help you without knowing specifics. You still haven't said if your Premiere Elements files are located in your Applications folder and which you tried to launch. (There should be two of them in the Premiere Elements folder.)

                       

                      As I say, the program works great on Snow Leopard. I assume you've tried uninstalling and reinstalling. You haven't said if the installation program tells you you've successfully installed the program or if you've ensured you've installed the program itself and not the content files. (The program is on the same disc as Photoshop Elements' installation program.)

                      • 8. Re: pe9
                        Stavros F. Level 1

                        Well, in my case (Mac mini, late 2009) it is not running "great": it crashes in many cases.  However, it is still a great program to use!

                        • 9. Re: pe9
                          lcosta72 Level 1

                          hi

                          i uninstalled it and reinstalled it again.

                          everything works in the organizer. I can copy and organize video and photo files with no problem, however, when i try to open or edit a video file. the only thing i see is a window with the error i sent you previously.

                          if i try to create an instant movie the same problem occurs.

                          when i try to create a new project without using the organizer the error is exactly the same.

                          so:

                          it is installed, successfully

                          the organizer works perfectly fine

                          the video editing doesn't work a all 

                          • 10. Re: pe9
                            Steve Grisetti Adobe Community Professional

                            So now it sounds like the progam DOES open for you, but it crashes when you try to add a video? That's very different.

                            • 11. Re: pe9
                              lcosta72 Level 1

                              no, it is not it.

                              the part of the program that opens is the organizer.

                              the video editing part, if we may split it into two parts, does not open.

                              there are three ways to open the premiere elements video editing.

                               

                              the first is to open the organizer, and that has never been an issue, and from there to access to several tasks or applications. I can access to some applications but never to the video editing part either by trying to open a video file or create an instant movie.

                               

                              the second is to open the pop up window that allows me to choose to open the organizer, create a new project or open a project.

                              as i said before, I can open the organizer, but if I clic to create a new project  I have the error message that i sent to you previously; and I cannot open a project because I, obviously, have created none.

                               

                              the third way would be open the applications folder, open adobe premier elements 9 and there i have a direct shortcut to the video editing part, which i cannot open and have the same error.

                               

                              so in summ, the problem is, in my opinion, in some sort of incompatibility between my system and the program.

                               

                              the operative system is in a different language from the pe9, i believe that is not an issue, because i also have cs4 extended in english as well as other programs and they run perfectly fine under a portuguese snow leopard.

                               

                              I also have a Asus, but it is quite old -  5 years,

                              1,66 dual core processor, 2,5 gb ram, 10gb of free space, XP service pack 2, nvidea g force go 7300,

                              I'm trying to install pe9 on it, but even if it can run, i believe it will be slow and probably crash often

                               

                              so, even if it works on asus, I prefer to use it on mac, and i want to make it run in perfection on mac. 

                              • 12. Re: pe9
                                the_wine_snob Level 9

                                Some PrE 9 users have experienced issues where Adobe Bridge was also installed on the same system. Wonder if Bridge is getting in the way here?

                                 

                                Steve G. was the first person to bring that conflict to my attention, so maybe he will have some thoughts on it, that might be helpful.

                                 

                                Good luck,

                                 

                                Hunt

                                • 13. Re: pe9
                                  lcosta72 Level 1

                                  hi again,

                                   

                                  I tried to install it on asus and it runs ok if i want to make a movie with pictures but if try to work with films, no matter how short they are, the system does not have memory enough, as i suspected.

                                  you said that the pe9 has had some problems working with bridge, if is that so, what can i do to solve the problem. i tried to uninstall cs4, bridge included, and then i installed pe9, but the same error occurred. is there anything else i can do to make it work. you see from what i've experienced on asus, it is a very good program and i'd like to continue on using it here on mac. if it didn't crash on asus i'd prefer to use it under xp, rather than under os x leopard, because it has more fx and other stuff, but unfortunately my asus is 5 years old....

                                   

                                  please, sombody help me fixing this problem

                                   

                                  thank you 

                                  • 14. Re: pe9
                                    the_wine_snob Level 9

                                    Unfortunately, I have not heard reports on how to get around conflicts with Adobe Bridge, and as I have several suites, that use it (and I use it too), I have not upgraded to PrE 9.

                                     

                                    Maybe Steve G. can shed some light on the problem, and on the workaround.

                                     

                                    Good luck,

                                     

                                    Hunt

                                    • 15. Re: pe9
                                      Akshat B Adobe Employee

                                      Hello,

                                       

                                      Are you launching Premiere Elements from a standard user?

                                      • 16. Re: pe9
                                        lcosta72 Level 1

                                        hello,

                                        sorry but i didn't understand your question?

                                        what do you mean by standard user?

                                        • 17. Re: pe9
                                          the_wine_snob Level 9

                                          Actually, the question might be better worded as "are you launching the program as an Administrator?"

                                           

                                          When launching PrE, and when experiencing problems, choosing "Run as Administrator," or from an Administrator account (not the same as an account with Administrative privileges), many issues disappear.

                                           

                                          What type of account are you launching PrE from? Is it a full Administrator account?

                                           

                                          Good luck,

                                           

                                          Hunt

                                          • 18. Re: pe9
                                            lcosta72 Level 1

                                            hello Hunt

                                             

                                            I run it as administrator.