1 Reply Latest reply on Dec 29, 2010 1:27 AM by Bernd Alheit

    Can Adobe Reader affect Epson Scan?

    deaconmaster

      I'm trying to scan documents using Epson Scan software and a an Epson 835 all-in-one.

       

      After the software scans and converts the document but before it is saved, I receive an error message about an inexpected error and am told to restart Epson Scan.  I found that I can save a non-serachable .pdf but not a searchable one. I also can save to JPEG and .tif. ABBYY FineReader will not operate the scanner at all and reports an "incorrect parameter which ABBYY support claims is an Epson driver issue.

       

      I spoke with Epson support who is telling me that both issues are Adobe Reader problems.

       

      Is that even possible? If so, what could be causing it and how can I fix it?