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Not an expert, but a suggestion/question. Did you plug in the ereader first, then open ADE? Apparently, ADe
automatically finds the device and then asks you to register. Didn't happen for me though! But since yours is a supposedly compatible devi
ce (see here:http://blogs.adobe.com/digitalpublishing/supported-devices) it should work.
Had the same problem - this worked for me - Disconnect the e-reader from the PC, go to Settings, Default on the reader and select/enter - this restores the factory settings - then try reconnecting to the PC and see if ADE then recognises. Good Luck
Thankyou so much ! This worked and I can now finally enjoy my Xmas present.
Thankyou very much for replying and your advice. I tried the other reply first and this worked so I am now