2 Replies Latest reply: Jan 1, 2011 5:09 PM by Mikephotophoto RSS

    Premiere cs4 Not Responding after a few mins use

    Mikephotophoto Community Member

      Hello,
      I have been using premiere cs4 to make stop motion videos for awhile on this computer and have started having problems with the software.

      Everytime I try to use it after a few mins sometimes 5 sometime less it goes white and says not responding resulting in having to close the program. Im starting to get late on deadlines and this is becoming a problem. Ive resorted to doing one step saving then having to close the program and repeat the process.

       

      My system...

      i5 750 OCed to 3.5ghz

      8gb 1600mhz ram

       

      I know its not the best but untill now its done this work for me fine. I am using stills at a res of 1920x1080 at 150 dpi and there are thousands of stills but again This is a new problem and I have been doing this for awhile with no issues.

       

      Any ideas would be greatly appreciated.

        • 1. Re: Premiere cs4 Not Responding after a few mins use
          John T Smith CommunityMVP

          1st... this FAQ is for PreElements, but the idea is the same for PPro... resize you stills according to the FAQ and try again

           

          2nd... Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0


          If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link

          • 2. Re: Premiere cs4 Not Responding after a few mins use
            Mikephotophoto Community Member

            Hello,
            Thanks for the quick reply.

             

            I did attempt a small batch sized as you stated but it did not help. It doesnt seem to matter what I'm working on within the program I could have no content and just click different menus and within mins the system will stop responding.  That being said the final video must be in 1080p.

             

            Here are the the items requested in the FAQ given.

             

            i5 750 OCed to 3.5ghz also tried stock clock settings.

            8gbs 1600mhz ram

            2 hhd set up as follows

            500gb 7400rpm hdd, program Pagefile, Media cache

            1tb 7400rpm hdd, media, project file, previews

            4gb virtual page file

             

            win 7 fully updated

            premiere pro fully updated

             

            No Audio used

            Ive tried various file sizes and settings to match those files all with same result.

             

            As I state above the actual conent size, type and quantity doesnt seem to matter 3-5 mins in and it just stops responding.

             

            Things ive tried so far.

            I did extensive mem tests on my ram with no issues

            reverted my over clock to stock settings

            reinstall the software several times.

             

            Also of note my ram never goes over 50% usage so Im not using all my ram.

             

            I hope this helps i tried to include everything mentioned on the listed FAQ