1 Reply Latest reply on Jan 3, 2011 12:44 PM by tzeng

    AIR file not installing?

    cwramsey

      One of my customers is having trouble installing my software. This is the first time I've ever heard of this... Literally hundreds of other purchasers haven't had a problem, so I know it's something on his end, but I can't figure out what.

       

      When he was originally prompted to save or install, he chose to "Save".

       

      Now he's got these folders on his hard drive.

       

      -assets folder
      -Meta-info folder
      - Main.swf
      -minetype

       

      And for some reason, he can't install the program...

       

      Any ideas of what the reason might be?