1 Reply Latest reply on Jan 3, 2011 12:44 PM by tzeng

    AIR file not installing?

    cwramsey Level 1

      One of my customers is having trouble installing my software. This is the first time I've ever heard of this... Literally hundreds of other purchasers haven't had a problem, so I know it's something on his end, but I can't figure out what.

       

      When he was originally prompted to save or install, he chose to "Save".

       

      Now he's got these folders on his hard drive.

       

      -assets folder
      -Meta-info folder
      - Main.swf
      -minetype

       

      And for some reason, he can't install the program...

       

      Any ideas of what the reason might be?