1 Reply Latest reply on Jan 4, 2011 8:05 AM by Jim Lester

    ADE  - Adobe DRM Error

    WesQuest

      While we try to open a pdf docuement it gives out the following error

       

      Adobe DRM Error
                     System:  7

                     State:  4

                     Class:  15

                     Code:  57

                     Message:  Error on request or response from server.

                     Please check your network connection and try again.

                     Scroll below or view error.log for more details.

                     Your Adobe software could not be activated.

                     The Adobe DRM Activator is temporarily unavailable.  Please try again later.

                     --- end ---

      FYI - We have tried thru open gateway (ie.. without any firewalls)

       

       

       

      Pl. Any help / Suggestions

        • 1. Re: ADE  - Adobe DRM Error
          Jim Lester Level 4

          This error indicates that you are trying to open content that was purchased using Adobe Content Server 3.  Unfortunately unless you already have an activated copy of Acrobat/Adobe Reader version 6 or 7 (above version 7 will not work), that can read the content, there is no way for you to access that content anymore.

           

          Depending upon where you purchased the content, you may be able to contact them to get a redownload.