16 Replies Latest reply: Jan 6, 2011 4:23 AM by MikeSaclier RSS

    Unable to save new file

    MikeSaclier

      A recent hardware upgrade has resulted in several quite serious problems with components of CS5. 

       

      One of the most pressing is that when I create a new document and then try to save it I get the following error:

       

      Screen shot 2011-01-02 at 6.33.20 PM.png

       

      Can anyone throw any light on this?

        • 2. Re: Unable to save new file
          P Spier CommunityMVP

          You might also try opeing the file as a copy. That message looks like the file is corrupt in memory.

          • 3. Re: Unable to save new file
            MikeSaclier Community Member

            Yes, but it didn't seem to work, or not where it needed to work.  I edit a Mac user group newsletter.  The problem manifests itself in refusing to allow me to open a template file and either save it as a document or re-save it as a template. 

             

            Similarly, in general, opening a back issue of the newsletter and fixing up the "missing" fonts which appear as errors (the result of InDesign's insistence that some OpenType fonts are TrueType) and then trying to save it either under it's own filename or a new one fails.  I have had one or two instances of this where it worked and have managed to save the file. 

             

            On the other hand, an attempt to move a Word 2008 file into ID and save it failed also.

            • 4. Re: Unable to save new file
              Eugene Tyson CommunityMVP

              Seems perhaps there is an issue with the fonts in the document.

               

              Fix up the font issues then

               

              Try File>Export and choose .IDML (Indesign markup langauge)

               

              Open the IDML file in InDesign and see if you can save it (check the fonts to make sure there are no errors)

              • 5. Re: Unable to save new file
                MikeSaclier Community Member

                I'm not sure what you mean by "opening the file as a copy".  I've tried opening a copy of a file, which didn't achieve anything, but that doesn't sound like what you are suggesting.  What have I missed?

                • 6. Re: Unable to save new file
                  Eugene Tyson CommunityMVP

                  When you use FILE>OPEN in the bottom left corner are options to open as "normal", "original" or  "copy"

                  • 7. Re: Unable to save new file
                    MikeSaclier Community Member

                    Alas, that didn't work either.

                    • 8. Re: Unable to save new file
                      MikeSaclier Community Member

                      Thanks. I'd missed that.  Doesn't help, however.  I get the following error message when trying to save as idml:

                       

                      Screen shot 2011-01-06 at 12.36.10 AM.png

                      I get the original error message when trying to save under another name.

                      • 9. Re: Unable to save new file
                        P Spier CommunityMVP

                        Have you checked disk permissions? Can you open and save these files on another system, or are they now toast? What about in a new user account?

                         

                        When you say hardware upgrade, what exactly did you do?

                        • 10. Re: Unable to save new file
                          MikeSaclier Community Member

                          Peter Spier wrote: "Have you checked disk permissions?"

                          Yes, but with no result.

                          Can you open and save these files on another system, or are they now toast?

                          No.  I have no other system to use.  I can open them but I can't save them.  Nor can I save new files.

                          What about in a new user account?

                          That's a possibility that hadn't occurred to me.  I'll try it.

                          When you say hardware upgrade, what exactly did you do?

                          I bought a new iMac and used Migration Assistant to move my files from the old Mac to the new one.  This turned out to be less than successful.  For example, all applications requiring a serial number or registration key had had them stripped out so that every time I opened an application on the new machine I was asked to re-enter the sn/key.  I made the mistaken supposition that it would migrate my email folders and messages which it didn't.  And, of course, the problems with CS5 which have emerged

                          • 11. Re: Unable to save new file
                            MikeSaclier Community Member

                            Sorry I'd missed the "Copy" option. I've tried it now and it didn't help.

                            • 12. Re: Unable to save new file
                              peter at knowhowpro Community Member

                              MikeSaclier wrote:

                               

                              Peter Spier wrote:

                              When you say hardware upgrade, what exactly did you do?


                              I bought a new iMac and used Migration Assistant to move my files from the old Mac to the new one.  This turned out to be less than successful.  For example, all applications requiring a serial number or registration key had had them stripped out so that every time I opened an application on the new machine I was asked to re-enter the sn/key.  I made the mistaken supposition that it would migrate my email folders and messages which it didn't.  And, of course, the problems with CS5 which have emerged

                              Mike:

                               

                              You might find some useful info in recent threads at http://www.macsupportcentral.com/ about setting up new Macs and the use of Migration Assistant, etc.

                               

                               

                              HTH

                               

                              Regards,

                               

                              Peter

                              _______________________

                              Peter Gold

                              KnowHow ProServices

                              • 13. Re: Unable to save new file
                                MikeSaclier Community Member

                                Peter Spier wrote: "What about in a new user account?"

                                Bingo!!  Thanks Peter.  To my embarrassment I discovered that in the process of the migration, I somehow created a new User.  When I logged him/me out and restarted with the old user, everything seems to have come good.
                                • 14. Re: Unable to save new file
                                  MikeSaclier Community Member

                                  peter at knowhowpro wrote

                                  You might find some useful info in recent threads at http://www.macsupportcentral.com/ about setting up new Macs and the use of Migration Assistant, etc.

                                   

                                  Thanks Peter.  I should have been more proactive in seeking information before I started.  I'll check that link.


                                  • 15. Re: Unable to save new file
                                    P Spier CommunityMVP

                                    MikeSaclier wrote:

                                     

                                    Peter Spier wrote: "What about in a new user account?"

                                    Bingo!!  Thanks Peter.  To my embarrassment I discovered that in the process of the migration, I somehow created a new User.  When I logged him/me out and restarted with the old user, everything seems to have come good.

                                    W eusually see things going the other way -- your old account is in some way corrupt and a new user is able to work, so it looks like this was a permissions problem for the new account that was created.

                                     

                                    FWIW, I don't put much faith in migration tools. I find it's a lot more reliable to reinstall applications and manually move the data files.

                                    • 16. Re: Unable to save new file
                                      MikeSaclier Community Member

                                      Thanks again Peter (and everyone) for the help which eventually resulted in the solution. Much appreciated