0 Replies Latest reply on Jan 6, 2011 11:27 AM by paulfanner

    Too many activations - please help urgently!

    paulfanner

      I have been having technical problems with my new Sony Reader PRS-650 and the Reader Library software, which has meant that I have had to reset the Reader. However it seems that each time it is reset, it is seen by ADE as a new machine. As a result, I am now unable to activate ADE for the Reader, I'm getting an error:

       

       

      _ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 4409:409:6409 urn:uuid:72b2f372-00c7-4c13-83d7-fe18b778c5a3

       

      I have tried to log a case on the web case support system, but altough it looked as though the case had been submitted, I have no case number, no open (or closed) cases and I've not received an email - it therefore looks as though the web case has not worked.

       

      I would therefore be very grateful if you could reset the activation count for me so that I can load my ebooks onto my Reader before I leave for a long business trip tomorrow.

       

      Many thanks for your help.

       

      Paul