3 Replies Latest reply on Dec 28, 2011 3:44 PM by stargeezer60

    Deactivate digital edition


      How do you go about deactivating the adobe d

      igital edition from the computer?  It's authorized under the wrong name so it must be deactivated and then reinstalled


        • 1. Re: Deactivate digital edition
          Jim Lester Level 4

          To erase your activation information in ADE press Ctrl-Shift-D (or Cmd-Shift-D on the Mac).

          NOTE: This just erases the activation information, and does NOT give you an activation back.  However since you just want to get rid of the old account, this doesn't matter.


          Also you don't need to re-install, relaunching ADE will ask you to authorize, and you can use your new AdobeID then.

          • 2. Re: Deactivate digital edition

            We have a new Mac and new email addresses. We changed our email on Kobo and deactivated our Digital Editions as described above. We created an Adobe ID to match the new email on Kobo, then activated ADE with the new email. Trying to download an epub file on kobo now gives us the error E_LIC_ALREADY_FULFILLED_TO_ANOTHER_USER.   We have gone around a dozen times on this but ADE will no longer download a book from Kobo.  Adobe help for ADE suggests deleting the Digital Editions file in the Library and then deleting and reinstalling ADE.  The path given in the help page is out of date for Lion and we can't follow it to the folder that is supposed to be deleted.


            Any ideas?  We are tearing out hair out.



            • 3. Re: Deactivate digital edition
              stargeezer60 Level 1

              Our problem is solved. It turns out that Kobo has to reset the license on your account if you are going to re-authorize Digital Editions to a new Adobe account. I went through quite a few emails before I finally got to a help desk rep who knew what to do. I mean, people do change email addresse all the time. Shouldn't this be front and center in the FAQs and known by all the help desk analysts? Anyway, once they reset the license and I reauthorized Digital Editions to the new email, all worked just fine.