9 Replies Latest reply on Jan 8, 2011 4:40 PM by robdillon

    Can't import sound files

    TheWebTech Level 1

      honestly this has me pissed at Adobe.

       

      No matter the format no matter what the bit rate is, I can't import ANY audio files into flash CS4 without getting the error "One or more files were not imported because there were problems reading them"

       

      This happens both when I import to the stage and import to the library.

       

      Please if you know anything about this issue please help otherwise the whole flash program is useless for me.

       

      Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure.

        • 1. Re: Can't import sound files
          robdillon Most Valuable Participant

          Mac or Windows? What file format are the audio files? Can you share one of the files so that someone else might test it?

          • 2. Re: Can't import sound files
            TheWebTech Level 1

            The issue occurs with both .wma files and mp3 files. I've tried converting the bit rate on them before because I saw information about Flash not supporting 160+bit rate, still didn't help.

             

            I'm afraid I only have permission to present the audio to my class that I'm doing this for, I don't have the permission to post it publicly.

             

            The file is fine though, and this issue is occuring with every audio file I try not just that one file.

             

            I'm on Windows 7

            • 3. Re: Can't import sound files
              robdillon Most Valuable Participant

              Have you tried to import any other audio files? Have you tried importing any of these offending files into an audio editor application and re-saving the file and then importing that new version?

               

              If all else fails, you may want to re-install Flash.

              • 4. Re: Can't import sound files
                TheWebTech Level 1

                I've tried several audio files all don't work all are of the of the types .wma and .mp3

                 

                I'm seriously confused.

                 

                I had tried using an audio converter and that didn't help flash read the file but like you said I opened it in Adobe Sound Booth and resaved the file, then plopped it into Flash and suddenly it works fine. I don't get it.

                 

                The file always played in every player I used and it didn't matter the format n what not it just didn't want to work. Thanks mate Case closed.

                • 5. Re: Can't import sound files
                  robdillon Most Valuable Participant

                  Glad that fixed it. Flash, on both Mac and Windows is sometimes finicky about audio files for some reason.Re-saving the file usually solves it.

                  • 6. Re: Can't import sound files
                    little*big*man Level 2

                    Soundbooth is probably converting it to the Flash-safe settings of 16 bit/44.1

                    Mhz.  Check the sample rate of the files before and after Soundbooth touches them and see if they change.

                     

                    Sean

                    • 7. Re: Can't import sound files
                      redsox05 Level 1

                      Download the latest version of quicktime. I had the same problem and that fixed it.

                      • 8. Re: Can't import sound files
                        TheWebTech Level 1

                        "Also I found online that installing quicktime fixes the issue. It didn't work for me, I've reinstalled quicktime 3 times to make sure."
                        I stated in the first post I already tried that.

                        • 9. Re: Can't import sound files
                          robdillon Most Valuable Participant

                          Installing or re-installing QT is incidental to the problem. installing or re-installing QT may add a codec to that allow for a particular file type to be imported into Flash. The actual problem is that Flash's ability to import sound files is not as robust as it should be. This is a long standing problem. The "fix" is to import the sound file into a sound editor application and re-saving the file. This simple process will sometimes allow the sound file to be imported into Flash.

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