4 Replies Latest reply: Sep 8, 2011 7:14 AM by dmskin RSS

    Illustrator CS4, new Pantone color books, color channel issue

    PantoneIssue Community Member

      Since I installed the new Pantone color books, I've been running in a major issue which will affect our whole production line.

       

      If an Illustrator CS4 file contains a Photoshop CS4 image which is using an "old" Pantone color in a color channel, it cannot be opened and I get an error message "File is unreadable". If I replace the "old" Pantone colour with its new equivalent in the color channel in Photoshop, the file can be opened normally.

       

      In our work environment, this means going through all our images to check which one is using a color channel. A painful and time wasting procedure. Furthermore, if one of our suppliers doesn't have the new color books, they won't be able to open any of the files, both Photoshop and Illustrator, so they have no way to revert back to the old Pantone.

       

      Is there another way to fix this?

       

      Thank you

        • 1. Re: Illustrator CS4, new Pantone color books, color channel issue
          PantoneIssue Community Member

          I was hoping the Adobe forum would be more helpful... On the Pantone side, they've already replied to my support email and sadly, they offer no real solution.

           

          Subject
          ---------------------------------------------------------------
          Bug with Color Channels


          Discussion Thread
          ---------------------------------------------------------------
          Response Via Email(Stanzione, John) - 01/11/2011 10:23 AM
          Dear XX:

          Unfortunately, there is no 'quick' solution for this issue, other than re mapping the colors within your Photoshop files to the new PANTONE PLUS SERIES libraries. 

          Thank you for using the myPANTONE helpCENTER.

          Customer By Web Form (XX) - 01/07/2011 10:51 AM
          Since I installed the new color books, I've been running in a major issue which will affect our whole production line.
          If an Illustrator CS4 file contains a Photoshop CS4 image which is using an "old" Pantone color in a color channel, it cannot be opened and I get an error message "File is unreadable". If you replace the "old" Pantone colour with its new equivalent, the file can be opened normally.

          In our work environment, this means going through all our images to check which one is using a color channel. A painful and time wasting procedure.

          Is there another way to fix this?

          Thank you



          Question Reference #110107-000009
          ---------------------------------------------------------------
          Product Level 1: Graphics/Printing
          Product Level 2: PANTONE MATCHING SYSTEM Plus Series
              Date Created: 01/07/2011 10:51 AM
              Last Updated: 01/11/2011 10:23 AM
                    Status: Solved


          [---001:001821:41408---]

          • 2. Re: Illustrator CS4, new Pantone color books, color channel issue
            PantoneIssue Community Member

            More on the Pantone PLUS saga, hoping to get some input from the users of this forum. I find their silence deafening, to say the least. This is a serious issue, that will cost our agency hours and hours of work if it isn't addressed. And we've already wasted hours of troubleshooting and discussions on how we could resolve it.

             

            We're actually testing a workaround: using both the old and the new libraries in Illustrator. After consulting our suppliers, we've learned that this is what they also do. For them, it's a one shot to get the file to print. For us, it means cheating with files that will get edited again in the future. And the Pantone installer removes the old Pantone books from the Adobe folders for a reason which is mentioned on the download page:

             

            The reason that the PANTONE Color Libraries that had been built into Illustrator need to be removed and replaced with the PANTONE PLUS Color Libraries is that, in Illustrator, a PANTONE Color can only have one data point with which it is associated. In the short term, in order to benefit from the new colors and data associated in PLUS, the PANTONE Libraries that are installed with Adobe Illustrator are removed and replaced with the new PLUS Libraries.

             

            http://www.pantone.com/pages/Pantone/Pantone.aspx?pg=20721&ca=1

             

            I worry this may lead to another bunch of issue, knowing how easily AI files get corrupted. What I need to know is:

            What is the exact meaning of the Pantone warning about the "one data point per color?

            What are the long term implications of using both Pantone libraries in an Adobe file? Or in the Adobe app?

            • 3. Re: Illustrator CS4, new Pantone color books, color channel issue
              Bradriquez1

              Yes, I've just come up against this problem and it is going to cause a lot of problems. I have recently installed the new Pantone+ library into Adobe and have suddenly found that files created prior to that weren't opening....these were Illustrator files that had a Photoshop image linked to it ('File not readable!). Fortunately, I checked here first and have been able to change the Pantone colours in a Photoshop file to the Pantone+ ones which then allowed the urgent Illustrator job to open. The bad news is that this will happen on all my older Illustrator artworks that have Photoshop files linked.....nightmare!

               

              Adobe should've made it clearer that this problem would occur and they very quickly need to create a patch or something to correct it.

               

              So for anyone reading this, (it's probably because you've installed the new system and are having problems) it's too late and you're in the same boat as us. Anyone reading this who hasn't installed the new Pantone+ yet....think carefully! Do you want this hassle?

               

              Unfortunately, I had little choice as I handle artwork from external repro houses and had to install the new Pantone system to open the files they were sending.

               

              What a pain!!!!

              • 4. Re: Illustrator CS4, new Pantone color books, color channel issue
                dmskin

                I had the same and issue on a new machine, so did my supplier.

                 

                In the end I was able to trace it down to a permissions issue. I tried to re-install from Pantone's installer, no luck.

                 

                However when I transferred the files manually from a Timemachine backup copy. No problems!

                 

                So in the end I sent the swatch files to the supplier and he was also able to open it up as well.

                 

                I hope this helps

                 

                James