28 Replies Latest reply on Jan 16, 2011 8:47 AM by bazlid50

    PRE 9 Preview screen

    bazlid50 Level 1

      Hi

       

      Can't seem to get preview screen to work properly.  I have clips on the Timeline/Sceneline but when I click on them and press 'play' nothing happens.  I seem to be locked into 'motion tracking' mode - how do I solve the problem?

       

      Many thanks

       

      Barry

        • 1. Re: PRE 9 Preview screen
          the_wine_snob Level 9

          With Clips in the Timeline, you do not need to click on the Clip, but just hit the Spacebar to play. Does that get you what you want?

           

          When you click on a Clip, you have selected that Clip, and it's the Timeline, that you want.

           

          Good luck,

           

          Hunt

          • 2. Re: PRE 9 Preview screen
            Steve Grisetti Adobe Community Professional

            Also, is there a red line above your clips on the timeline? This is an indication that you are not using the proper project settings for that type of video and

            the program is too overloaded to soft render it.

             

            What type of camcorder did your video come from, and which project settings did you select when you started your Premiere Elements project?

            • 3. Re: PRE 9 Preview screen
              bazlid50 Level 1

              Hunt,

               

              The space bar sets the red line moving but  there isn’t a picture in the preview window.  All the preview window has in it is ‘to add menu drag template here’

               

              Cheers

               

              Barry

               

              From: Bill Hunt

              Sent: Saturday, January 08, 2011 11:56 PM

              To: Barry Graham

              Subject: PRE 9 Preview screen

               

              With Clips in the Timeline, you do not need to click on the Clip, but just hit the Spacebar to play. Does that get you what you want?

               

              When you click on a Clip, you have selected that Clip, and it's the Timeline, that you want.

               

              Good luck,

               

              Hunt

              • 4. Re: PRE 9 Preview screen
                bazlid50 Level 1

                Yes there’s a red line above the clips.  Video came from a Panasonic ‘point and shoot’ camera and is a .MOV file.

                 

                Where do I select project settings?

                 

                From: Steve Grisetti

                Sent: Sunday, January 09, 2011 12:03 AM

                To: Barry Graham

                Subject: PRE 9 Preview screen

                 

                Also, is there a red line above your clips on the timeline? This is an indication that you are not using the proper project settings for that type of video and

                the program is too overloaded to soft render it.

                 

                What type of camcorder did your video come from, and which project settings did you select when you started your Premiere Elements project?

                • 5. Re: PRE 9 Preview screen
                  Steve Grisetti Adobe Community Professional

                  Can you be more specific about the camera that shot these?

                   

                  Is it a video camcorder or a camera that shoots video?

                   

                  Video from still cameras can have its own unique challenges.

                   

                  Also make sure you have the latest version of Quicktime from Apple.

                  • 6. Re: PRE 9 Preview screen
                    bazlid50 Level 1

                    Hi Steve,

                     

                    It’s a compact stills camera that shoots video, although I have the same problem with all the movie clips I am using and some of them have been shot on a new Panasonic Camcorder that uses SD cards.  I’m not convinced it’s solely a problem with the capture format, more likely that I have to alter a setting in PRE9.

                     

                    Cheers

                     

                    Barry

                     

                    From: Steve Grisetti

                    Sent: Sunday, January 09, 2011 12:41 AM

                    To: Barry Graham

                    Subject: PRE 9 Preview screen

                     

                    Can you be more specific about the camera that shot these?

                     

                    Is it a video camcorder or a camera that shoots video?

                     

                    Video from still cameras can have its own unique challenges.

                     

                    Also make sure you have the latest version of Quicktime from Apple.

                    • 7. Re: PRE 9 Preview screen
                      Steve Grisetti Adobe Community Professional

                      I'm sorry, but if you can't tell me the model number of the camera or camcorder (Is it a secret?) I can't help you.

                       

                      After all, there are dozens of cameras that also shoot video.

                       

                      But nearly all of them (at least of the non-DSLR variety) shoot video that can't be edited as is in Premiere Elements. Have you looked into converting this video to a more traditional format, like a DV-AVI, per the FAQs to the right of this forum?

                      http://forums.adobe.com/thread/415317?tstart=0

                      • 8. Re: PRE 9 Preview screen
                        bazlid50 Level 1

                        Steve,

                         

                        Of course it’s not a secret it’s a Panasonic DMC-TZ5.  The point I made in my previous post was that it’s not only these files that won’t display in the preview window.  As I said,  I have a Panasonic camcorder too and files shot on that also don’t display – neither do MPEGs.

                         

                        Cheers

                         

                        Barry

                         

                         

                         

                        From: Steve Grisetti

                        Sent: Sunday, January 09, 2011 12:57 PM

                        To: Barry Graham

                        Subject: PRE 9 Preview screen

                         

                        I'm sorry, but if you can't tell me the model number of the camera or camcorder (Is it a secret?) I can't help you.

                         

                        After all, there are dozens of cameras that also shoot video.

                         

                        But nearly all of them (at least of the non-DSLR variety) shoot video that can't be edited as is in Premiere Elements. Have you looked into converting this video to a more traditional format, like a DV-AVI, per the FAQs to the right of this forum?

                        http://forums.adobe.com/thread/415317?tstart=0

                        • 9. Re: PRE 9 Preview screen
                          Steve Grisetti Adobe Community Professional

                          Yes, that's a non-DSLR still camera, so it's likely using an MJPEG codec to save its video rather than a standard video codec.

                           

                          Your best solution is to convert the video to an editable format (like DV-AVI) using one of the programs I linked you to above.

                           

                          Bill Hunt also has a solution that sometimes works. It involves installing some additional codecs on your computer. He may chime in with that suggestion if you want to give it a go.

                          • 10. Re: PRE 9 Preview screen
                            the_wine_snob Level 9

                            If it is MJPEG, then this ARTICLE might be able to help.

                             

                            Good luck, and hope that helps,

                             

                            Hunt

                            • 11. Re: PRE 9 Preview screen
                              bazlid50 Level 1

                              Hi Steve,

                               

                              I know it’s a non-DSLR camera as I have a DSLR too –  The Panasonic is just something I sometimes pocket for convenience.

                               

                              I still think there’s more to this than you think as I have video files in various formats and none of them display in the preview window.

                               

                              Thanks for your continued interest and help

                               

                              Cheers

                               

                              Barry

                               

                              From: Steve Grisetti

                              Sent: Sunday, January 09, 2011 8:35 PM

                              To: Barry Graham

                              Subject: PRE 9 Preview screen

                               

                              Yes, that's a non-DSLR still camera, so it's likely using an MJPEG codec to save its video rather than a standard video codec.

                               

                              Your best solution is to convert the video to an editable format (like DV-AVI) using one of the programs I linked you to above.

                               

                              Bill Hunt also has a solution that sometimes works. It involves installing some additional codecs on your computer. He may chime in with that suggestion if you want to give it a go.

                              • 12. Re: PRE 9 Preview screen
                                bazlid50 Level 1

                                Hi Bill,

                                 

                                I’ve just replied to Steve and explained that I have videos in various formats and so I think it’s more likely to be something I’m doing (or not doing) rather than the file format.

                                 

                                Cheers

                                 

                                Barry

                                 

                                From: Bill Hunt

                                Sent: Sunday, January 09, 2011 9:04 PM

                                To: Barry Graham

                                Subject: PRE 9 Preview screen

                                 

                                If it is MJPEG, then this http://forums.adobe.com/thread/730396?tstart=0 might be able to help.

                                 

                                Good luck, and hope that helps,

                                 

                                Hunt

                                • 13. Re: PRE 9 Preview screen
                                  the_wine_snob Level 9

                                  If no formats/CODEC's are displaying, the first thing that I look at is the graphics driver. Refresh my memory, but have you updated that from the mfgr's. Web site?

                                   

                                  Good luck,

                                   

                                  Hunt

                                  • 14. Re: PRE 9 Preview screen
                                    bazlid50 Level 1

                                    I have a brand new Dell XPS laptop with Nvidia graphics card

                                     

                                    From: Bill Hunt

                                    Sent: Sunday, January 09, 2011 9:18 PM

                                    To: Barry Graham

                                    Subject: PRE 9 Preview screen

                                     

                                    If no formats/CODEC's are displaying, the first thing that I look at is the graphics driver. Refresh my memory, but have you updated that from the mfgr's. Web site?

                                     

                                    Good luck,

                                     

                                    Hunt

                                    • 15. Re: PRE 9 Preview screen
                                      the_wine_snob Level 9
                                      I have a brand new Dell XPS laptop with Nvidia graphics card.

                                       

                                      If you have not updated your video card's driver, it is probably 6 mos. out of date. This would be the same with Dell, HP, Gateway, or any non-custom-built computer.

                                       

                                      Go to the nVidia Web site, plug in your card's model number, and your OS, and check.

                                       

                                      Good luck,

                                       

                                      Hunt

                                      • 16. Re: PRE 9 Preview screen
                                        nealeh Level 5

                                        bazlid50 wrote:

                                         

                                        All the preview window has in it is ‘to add menu drag template here’

                                         

                                        Another user had the identical problem. As Bill has already suggested, updating the graphics driver (and QuickTime while you are at it) should fix that for you. Don't forget to reboot after they are installed. Also check that you have the 9.0.1 update.

                                         

                                        Cheers,
                                        --
                                        Neale
                                        Insanity is hereditary, you get it from your children

                                        • 17. Re: PRE 9 Preview screen
                                          bazlid50 Level 1

                                          Hi Neale,

                                           

                                          I’m pretty sure it’s not my graphics card etc. as this is the current situation:

                                           

                                          I can display any video clip in the monitor window but the only way I can get it to move is by dragging the red marker/line over the timeline.  If I just press the ‘play’ button nothing happens.

                                           

                                          I’m sure I’ve overlooked a setting somewhere.

                                           

                                          Many thanks

                                           

                                          Barry

                                           

                                          From: nealeh

                                          Sent: Monday, January 10, 2011 11:16 AM

                                          To: Barry Graham

                                          Subject: PRE 9 Preview screen

                                          • 18. Re: PRE 9 Preview screen
                                            the_wine_snob Level 9

                                            I am not ready to rule out the video display driver yet. What you report is a common issue with an obsolete video driver.

                                             

                                            What version (date/time) do you have installed?

                                             

                                            Also if you would restate your nVidia card model and your OS, that would be appreciated.

                                             

                                            Thanks, and good luck,

                                             

                                            Hunt

                                            • 19. Re: PRE 9 Preview screen
                                              bazlid50 Level 1

                                              Hi Hunt,

                                               

                                              Display driver

                                              INTEL(R) HD Graphics

                                              Version: 8.15.10.2182

                                              Date: 19th July 2010

                                              Informed that no update is available and it’s working properly

                                               

                                              Video Card

                                              NVIDIA GeForce GT 420M

                                              Version: 8.17.12.5939

                                              Date: 12th August 2010

                                              Informed that no update is available and it’s working properly

                                               

                                              I am using Windows 7 Home Premium

                                               

                                              Regards

                                               

                                              Barry

                                               

                                               

                                               

                                              From: Bill Hunt

                                              Sent: Monday, January 10, 2011 8:03 PM

                                              To: Barry Graham

                                              Subject: PRE 9 Preview screen

                                               

                                              I am not ready to rule out the video display driver yet. What you report is a common issue with an obsolete video driver.

                                               

                                              What version (date/time) do you have installed?

                                               

                                              Also if you would restate your nVidia card model and your OS, that would be appreciated.

                                               

                                              Thanks, and good luck,

                                               

                                              Hunt

                                              • 20. Re: PRE 9 Preview screen
                                                the_wine_snob Level 9

                                                The nVidia site shows one released on 10/25/2010 for the 460 and Win7-32.

                                                 

                                                Good luck,

                                                 

                                                Hunt

                                                • 21. Re: PRE 9 Preview screen
                                                  bazlid50 Level 1

                                                  Hi Hunt,

                                                   

                                                  mine is a 420

                                                   

                                                  Regards

                                                   

                                                  Barry

                                                   

                                                  From: Bill Hunt

                                                  Sent: Monday, January 10, 2011 9:03 PM

                                                  To: Barry Graham

                                                  Subject: PRE 9 Preview screen

                                                   

                                                  The http://www.nvidia.com/object/notebook-win7-winvista-260.99-whql-driver.html shows one released on 10/25/2010 for the 460 and Win7-32.

                                                   

                                                  Good luck,

                                                   

                                                  Hunt

                                                  • 22. Re: PRE 9 Preview screen
                                                    the_wine_snob Level 9

                                                    Yes, it was the 420M that I showed the driver for. There is also a notation that for Dell Inspirions, one should go to the Dell site. There are several links from the nVidia site/page to Dell, so you may very well have the latest one. Usually, Dell is pretty good at getting the nVidia drivers and then tweaking them, if necessary, and posting those.

                                                     

                                                    Another consideration with failed playback is the source footage, and the Project Preset chosen. Last, if something like AVCHD, then the CPU's power becomes a concern.

                                                     

                                                    Good luck,

                                                     

                                                    Hunt

                                                    • 23. Re: PRE 9 Preview screen
                                                      jeffgedgaud Level 1

                                                      Bazlid50 seems to be using a laptop,any identifier like M with a video card designates it a mobile for laptop. What is the specs of the laptop. If you are unsure how to get these right click the My Computer Icon and click on properties at the bottom of the menu. Pertinent information will be listed in the System box i.e. Processor, Installed RAM and Operating System.

                                                      • 24. Re: PRE 9 Preview screen
                                                        bazlid50 Level 1

                                                        Hi,

                                                         

                                                        see screen shot which gives the info you asked for

                                                         

                                                         

                                                         

                                                        From: jeffgedgaud

                                                        Sent: Monday, January 10, 2011 11:32 PM

                                                        To: Barry Graham

                                                        Subject: PRE 9 Preview screen

                                                         

                                                        Bazlid50 seems to be using a laptop,any identifier like M with a video card designates it a mobile for laptop. What is the specs of the laptop. If you are unsure how to get these right click the My Computer Icon and click on properties at the bottom of the menu. Pertinent information will be listed in the System box i.e. Processor, Installed RAM and Operating System.

                                                        • 25. Re: PRE 9 Preview screen
                                                          bazlid50 Level 1

                                                          Hi,

                                                           

                                                          seems screen shot didn't show so here is the info:

                                                           

                                                           

                                                          DEll XPS L501X

                                                          Processor: Intel (R) Core 9TM) i5 CPU M460 @ 2.53GHz

                                                          Memory: 4.00GB (3.74 usable)

                                                          System Type: 64-bit Operating System

                                                           

                                                          Is this the info you are after?

                                                           

                                                          Cheers

                                                           

                                                          Barry

                                                          • 26. Re: PRE 9 Preview screen
                                                            the_wine_snob Level 9

                                                            Yes, and the driver that I directed them to was for the nVidia 420 Mobile card, and for laptops.

                                                             

                                                            Now knowing that the OS is Win7-64, here is the link to nVidia's latest driver for the 420M: http://www.nvidia.com/object/notebook-win7-winvista-64bit-260.99-whql-driver.html

                                                             

                                                            Hunt

                                                            • 27. Re: PRE 9 Preview screen
                                                              the_wine_snob Level 9

                                                              The above was a ms-type on my part. I now see why you questioned. The link was to the 420. The title of the nVidia page was in front of me, and says that it is for the Verde Lapotp 260. The six must have stuck in my feeble mind. Sorry about that - my bad!

                                                               

                                                              Hunt

                                                              • 28. Re: PRE 9 Preview screen
                                                                bazlid50 Level 1

                                                                Sorted at last!!!

                                                                 

                                                                Many thanks for all your assistance.  Got on to Dell and, as some of you

                                                                suspected, my NVidia graphics card needed updating.

                                                                 

                                                                Another question.  I have been editing some MPEG footage shot on a

                                                                Panasonic Camcorder and recorded on SD Card.  Whilst previewing the

                                                                quality looks a bit poor.  Is this just the preview quality and do you

                                                                think it will be fine when it's burned to DVD?

                                                                 

                                                                Thanks again guys - much appreciated

                                                                 

                                                                Barry