6 Replies Latest reply on Jan 26, 2011 4:01 AM by nealeh

    Premiere Elements not starting

    brendanw1972

      Hi

       

      I purchased (and starting to get some serieus regrets) premiere elements 9.0 and running it on WIN7 x64

      When I start it the welcome screen starts, when I chose New Project it tries to launch Premiere, but it stalls first for a long time at

      the stage of  ExporterQuickTimeHost.prm it takes a really long time and then the welcome screen looks again like I never clicked anything.

      If I now click again on New Project , the welcome screen disappears completely.

      I read some stuff about GPU settings and all, but I never get to that stage. Since I bought PE9 one week ago I never got to stage of even seeing the damned program!!

       

      I noticed that 2 processes are started

       

      Adobe premier elements.exe

      and

      Adobe premier elements 9.exe

       

      They keep running, but there is no GUI

       

      I updated the graphics drivers to the latest, I updated Quicktime to the latest, my WIN7 is fully up to date with the latest updates....

       

       

      HELP!!!!!!!!!!! I'M GETTING REALY FRUSTRATED!!! WHy is there no LOG anywhere to be found!?!?!?!

       

       

      this is my system:

          Number of cores        4 (max 8)
          Number of threads    8 (max 16)
          Name            Intel Core i7 720QM
          Codename        Clarksfield
          Specification        Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz
          Package (platform ID)    Socket 989 rPGA (0x4)
          CPUID            6.E.5
          Extended CPUID        6.1E
          Core Stepping        B1
          Technology        45 nm
          Core Speed        2376.5 MHz
          Multiplier x FSB    18.0 x 132.0 MHz
          Rated Bus speed        2112.5 MHz
          Stock frequency        1600 MHz
          Instructions sets    MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
          L1 Data cache        4 x 32 KBytes, 8-way set associative, 64-byte line size
          L1 Instruction cache    4 x 32 KBytes, 4-way set associative, 64-byte line size
          L2 cache        4 x 256 KBytes, 8-way set associative, 64-byte line size
          L3 cache        6 MBytes, 12-way set associative, 64-byte line size
          FID/VID Control        yes

       

          Turbo Mode        supported, enabled
          Max turbo frequency    2800 MHz
          Max non-turbo ratio    12x
          Max turbo ratio        21x
          Max efficiency ratio    7x
          TDP Limit        45 Watts
          TDC Limit        37 Amps
          Core TDP        37 Watts
          Uncore TDP        8 Watts
          Power @ 7x        15 Watts
          Power @ 8x        18 Watts
          Power @ 9x        23 Watts
          Power @ 10x        29 Watts
          Power @ 11x        36 Watts
          Power @ 12x        45 Watts
          Max bus number        63
          Attached device        PCI device at bus 63, device 2, function 1
          Attached device        PCI device at bus 63, device 3, function 4
          Attached device        PCI device at bus 63, device 2, function 1

       

      Chipset
      -------------------------------------------------------------------------

       

      Northbridge            Intel DMI Host Bridge rev. 11
      Southbridge            Intel PM55 rev. 05
      Graphic Interface        PCI-Express
      PCI-E Link Width        x16
      PCI-E Max Link Width        x16
      Memory Type            DDR3
      Memory Size            4096 MBytes
      Channels            Dual
      Memory Frequency        528.1 MHz (2:8)
      CAS# latency (CL)        7.0
      RAS# to CAS# delay (tRCD)    7
      RAS# Precharge (tRP)        7
      Cycle Time (tRAS)        20
      Row Refresh Cycle Time (tRFC)    59
      Command Rate (CR)        1T
      Uncore Frequency        1980.4 MHz

       

      Memory SPD
      -------------------------------------------------------------------------

       

      DIMM #                1
          SMBus address        0x50
          Memory type        DDR3
          Module format        SO-DIMM
          Manufacturer (ID)    Samsung (CE00000000000000)
          Size            2048 MBytes
          Max bandwidth        PC3-8500F (533 MHz)
          Part number        M471B5673EH1-CF8 
          Serial number        617BF7E1
          Manufacturing date    Week 40/Year 09
          Number of banks        8
          Nominal Voltage        1.50 Volts
          EPP            no
          XMP            no
      JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
          JEDEC #1        6.0-6-6-18-24 @ 457 MHz
          JEDEC #2        7.0-7-7-20-27 @ 533 MHz
          JEDEC #3        8.0-8-8-23-31 @ 609 MHz

       

      DIMM #                2
          SMBus address        0x52
          Memory type        DDR3
          Module format        SO-DIMM
          Manufacturer (ID)    Samsung (CE00000000000000)
          Size            2048 MBytes
          Max bandwidth        PC3-8500F (533 MHz)
          Part number        M471B5673EH1-CF8 
          Serial number        617BF77F
          Manufacturing date    Week 40/Year 09
          Number of banks        8
          Nominal Voltage        1.50 Volts
          EPP            no
          XMP            no
      JEDEC timings table        CL-tRCD-tRP-tRAS-tRC @ frequency
          JEDEC #1        6.0-6-6-18-24 @ 457 MHz
          JEDEC #2        7.0-7-7-20-27 @ 533 MHz
          JEDEC #3        8.0-8-8-23-31 @ 609 MHz

       

       

      Graphic APIs
      -------------------------------------------------------------------------

       

      API                NVIDIA I/O
      API                NVIDIA NVAPI

       

      Display Adapters
      -------------------------------------------------------------------------

       

      Display adapter 0   
          Name            NVIDIA GeForce GT 230M
          Revision        A2
          Codename        GT216
          Technology        40 nm
          Memory size        1024 MB
          PCI device        bus 1 (0x1), device 0 (0x0), function 0 (0x0)
          Vendor ID        0x10DE (0x103C)
          Model ID        0x0A28 (0x363C)
          Performance Level    Default
              Core clock    135.0 MHz
              Shader clock    270.0 MHz
              Memory clock    135.0 MHz
          Performance Level    2D Desktop
              Core clock    405.0 MHz
              Shader clock    810.0 MHz
              Memory clock    324.0 MHz
          Performance Level    3D Applications
              Core clock    500.0 MHz
              Shader clock    1100.0 MHz
              Memory clock    790.0 MHz

        • 1. Re: Premiere Elements not starting
          Steve Grisetti Adobe Community Professional

          I would recommend you contact Adobe Tech Support.

           

          There may be more going on here than we can troubleshoot on this forum.

          • 2. Re: Premiere Elements not starting
            nealeh Level 5

            Just to double-check, when you say you have updated to latest video driver that does mean v260.99 - yes? Also try disabling your anti-virus before starting PRE and see if that helps.

             

            Cheers,
            --
            Neale
            Insanity is hereditary, you get it from your children

            • 3. Re: Premiere Elements not starting
              brendanw1972 Level 1

              Didn't have much time to spend on trying to get things to work, lately.

               

              Adobe tech support is taking forever to enter the chat......

               

              Yes I am running 260.99 display drivers.

               

              I did notice that if i use the msconfig tool to start the laptop in diagnostic startup (everything disabled) Adobe premiere does run.

              Starting in normal mode and only AVG antivirus disabled is not sufficient to make it start.

               

              For the last week i did my video editing in KdenLive on my linux laptop. It works quiet good, but I bought Premiere so I can use it, and I still can't.

               

              Still very unhappy.

               

              Brendan

              • 4. Re: Premiere Elements not starting
                nealeh Level 5

                If you can get it working in diagnostic mode, try adding the various items back. Either do this one at a time or by halves.

                 

                Halves - say you have twenty items loading:

                1. add back half (ten) and see if it still works.
                2. If it does then the problem is in the half you removed.
                3. If it doesn't then the problems is in the half you left starting.
                4. If it does (2) then add back half (five) and see if it still works. Repeat the halving until you get to the last item - that should be the problem one.
                5. If it doesn't (3) then take out another half (five) and see if it now works. Repeat the halving until you get to the last item - that should be the problem one.

                 

                Cheers,
                --
                Neale
                Insanity is hereditary, you get it from your children

                • 5. Re: Premiere Elements not starting
                  brendanw1972 Level 1

                  There are 27 services in there. If only one is the culprit, OK. Your method would require 5 reboots. (assuming everything goes well at once, with verifying each step it would require 8 reboots).

                  If more than 1 service is causing the problem... it can be many many more...... Up to 27 reboots.....

                   

                   

                  Why is there no logging in this program that really shows what is going on during startup....?

                  • 6. Re: Premiere Elements not starting
                    nealeh Level 5

                    We're pretty much all just users here so you would have to ask Adobe about that (click the Adobe logo at the top of the page). You might also suggest it to them as a feature request: Adobe - Feature Request/Bug Report Form

                     

                    Cheers,
                    --
                    Neale
                    Insanity is hereditary, you get it from your children