0 Replies Latest reply: Jan 12, 2011 2:28 PM by Anna Nmty RSS

    Preflight and page content error questions

    Anna Nmty Community Member

      I received a pdf and was asked to put in pages numbers in a header. When trying to open the Header & Footer dialog box, I received an error:

       

           an error was encountered while retrieving page content

       

      The document displays on screen without issue and a random selection of pages prints as expected. I thought a preflight PDF analysis may be able to help find potential problems, but for some reason it does not run after choosing the option and pressing Analyze. I tried running preflight with other documents created at various times an either got nothing* -- the same as for my current document-- or an error message:

       

           Argument Profile ID 00000000 is wrong: attempt to get object using an invalid ID

       

      So, any help for my two apparent issues?

       

      1. What can be done about my document requiring headers; is there something very wrong with it?

      2. What is the issue with how I am running preflight?

       

      ---------------------------

      My information:

       

      Windows XP (up to date)

      Office 2010 (up to date)

      Acrobat X (up to date)

      For the document, in the Document Properties > Descriptions, the PDF Producer is listed as AFPL Ghostscript 8.53

       

       

      *Found out that I was not selecting preflight options correctly. Oops! Still interested in info regarding the error message.

       

      Message was edited by: Anna Nmty