6 Replies Latest reply on Jan 20, 2011 8:35 AM by the_wine_snob

    Sudden shut down in PE7 with HD video


      I'm at the end of my rope.


      I can operate PE7 normally, until I attemp to play HD video.  PE7 will run (playback) the video, but when I scrub or even click on the 'current-time indicator' the system freezes and within 2 seconds, the screen goes black (no error message) and the machine reboots.


      - I have checked CPU temp with Everest--I'm within temp limits.  (During a shutdown, the CPU was 106 F.)

      - I checked Error Logs.  At first, I got a "JRAID Event 9' error.  Then I moved my SATA drives to different connectors on the m/b.  The JRAID error stopped showing up, but the problem persists. (And now there is no error recorded in Event Viewer when this happens.)

      - I updated drivers for audio and video cards.

      - Quicktime is 7.6.9

      - Direct X is 9.0c

      - I have unplugged all HDD's except C: - it still crashes.

      - Crash occurs with HD clips shot in both stereo and 5.1 audio settings


      I know the processor speed is slightly under System Requirements for HD.  But I played the same HD video file on my slow, old Celeron laptop with no audio or video upgrades--PE7 crawls, but it doesn't crash.


      Final clue: the same crash occurs when I try to play the footage on the software that came with the camera.  I guess this means it's not a "PE7 problem," but I still need help and you are the most knowledgable and generous people I know!


      I need to be able to work with these files, but I don't know where to look next.  Any ideas or suggestions will be appreciated!







      Win XP SP3

      Intel Quad Core i5-750 2.66MHz

      M/B: Gigabyte GA-H55-USB3

      4 GB DDR3

      ATI Radeon HD 5450 (1 GB)

      Audio Card: M-Audio Delta Audiophile

      5 HDD's (Seagate and WD: 3 SATA, 2 IDE), all are under 75% full

      Power Supply: 500W

      Premeire Elements 7

      camera: Panasonic HDC-TM700