4 Replies Latest reply: Jan 17, 2011 10:11 AM by Mark Mapes RSS

    OnLocation Unexpectedly Quits On Start-up

    xSxTxAxRx Community Member

      Adobe OnLocation™ CS5 (Unexpectedly quit... Seeking fix.. Reinstall still same.)

      Legit serial of Master Collection. Downloaded trial from Adobe to install.

      Windows 7 Home (Genuine) 64bit

      Intel Core i5

      Any suggestions on how to determin what is failing or how to fix it?

      Right click run as administrator still same crash error.

      Run in different admin account still same crash error.

      Install on different system, same crash error. o_0

       

      Here is the crash data report:

       

      <?xml version="1.0"?>
      <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe OnLocation" applicationVersion="5.0.0.0" build="496w">
      <time year="2011" month="1" day="14" hour="21" minute="42" second="42"/>
      <user guid="3e822122-fc80-4f94-ba62-6cd3a1adadea"/>
      <system platform="windows" osversion="6.1.7600 SP 0.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="8182" machine="Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz" model="Intel64 Family 6 Model 30 Stepping 5" cpuCount="4" cpuFreq="2666 MHz" busFreq="" locale="English (United States)"/>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x1f6d3792">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x1f6d3792" symbolname="unknown"/>
      <stackStatement index="1" address="0x69052df9" symbolname="DllGetClassObject"/>
      <stackStatement index="2" address="0x69058bbe" symbolname="DllGetClassObject"/>
      <stackStatement index="3" address="0x69058a6b" symbolname="DllGetClassObject"/>
      <stackStatement index="4" address="0x6905893f" symbolname="DllGetClassObject"/>
      <stackStatement index="5" address="0x690597e5" symbolname="DllGetClassObject"/>
      <stackStatement index="6" address="0x690596fe" symbolname="DllGetClassObject"/>
      <stackStatement index="7" address="0x1f6d3c1d" symbolname="unknown"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="EAX" value="0x1f6d3770"/>
      <register name="EBX" value="0x00000000"/>
      <register name="ECX" value="0x00000000"/>
      <register name="EDX" value="0x0018d84c"/>
      <register name="ESI" value="0x077cd538"/>
      <register name="EDI" value="0x00000000"/>
      <register name="ESP" value="0x0018dde8"/>
      <register name="EBP" value="0x00000000"/>
      <register name="EIP" value="0x1f6d3c1d"/>
      <register name="EFL" value="0x00010246"/>
      </registerSet>
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        • 1. Re: OnLocation Unexpectedly Quits On Start-up
          Mark Mapes Employee Hosts

          The most likely culprit is a corrupted app settings file. I suggest renaming the folder where that file is saved: C:\Users\\AppData\Roaming\Adobe\OnLocation\5.0. Just change "5.0" to something like "5.0 OLD." Then when you launch OnLocation it will create a new 5.0 folder with all fresh files.

          • 2. Re: OnLocation Unexpectedly Quits On Start-up
            xSxTxAxRx Community Member

            no such luck. When i relaunched it just recreated the folder and still crashes.

            • 3. Re: OnLocation Unexpectedly Quits On Start-up
              recola4

              Same problem here. With AE cs5 and premiere pro 5. Please help!

               

              Win vista 64 bit

              4gig ram

              2.2 c2d

              8600m Gt 512 MB ddr2

               

              Help!!

              • 4. Re: OnLocation Unexpectedly Quits On Start-up
                Mark Mapes Employee Hosts

                xSx...: One of the developers checked the crash log that you included but said that it doesn't reveal the cause.

                It's possible that OL is having trouble with a camera or some other device that it thinks is a camera. Please try disconnecting all devices that are connected via FireWire, deleting the app settings again, and then launching. If you have a webcam, please disconnect or disable it as well.

                If that doesn't do the trick, then my next suspicion is that something has gone awry with activation, in which case we'll have to bring in somebody better versed in that side of things.

                 

                recola4: Since you're having trouble with two programs, I'm even more suspicious of an activation issue. I suggest that you post on the Premiere Pro and After Effects forums since the people from those teams are not likely to run across your post here on the OnLocation forum.