2 Replies Latest reply on Jan 17, 2011 11:53 AM by Mike _Q

    I cannot get CS5 to extract from electronic download.

    Mike _Q

      I download CS5 Premium to my laptop, copied

      the files to my Windows 7 64 BIT Home Premium.

      Instructions state to execute the DesiignPremium exe and it will start extracting

      I get this message

      A problem occured while trying to extract the file. Download again.

      That will take hours, I had to get Adobe support because the serial numbern ever showed up.

       

      Is there a more proven or better way to do this. I wanted to download the file on a better computer and install it.

      My corporate PC is very old and slow, but it has access to the email that I had to register the software with. I tried to download on the faster computer, but it does not have access to the same email to continue the download. I have to download on an old computer and install on a new one.

      I really need a DVD.

      Any suggestions.