2 Replies Latest reply on Jan 17, 2011 11:34 AM by tuanny.navarro@metrics.co

    Incomplete audio when opening video files

    tuanny.navarro@metrics.co

      Hello!

       

      I'm evaluating the Adobe Premiere cs5 version.

      I´m facing an issue using this version. When I import an AVCHD file, the image seems to be ok, but the audio doesn´t work.

      I can only hear the beginning of the audio, but not the end. The audio plays only the first 40 seconds, and all of the rest is lost.

      I´d like to know how can I solve this problem, because without a solution I cannot offer this product to my purchase team.

      We need a software that can also convert video files (with audio) and allows to edit them. I hope I can count with you to help me.

       

      Thanks

       

      Tuanny Navarro