5 Replies Latest reply on Jan 24, 2011 9:16 AM by the_wine_snob

    Adobe Premiere Elements 9 Trial crash when creating/opening project

    75jadeit-kct7oM

      I've just installed Premiere Elements 9 Trial for testing
      Installation went with no problems

      When i try to create/open a project Premiere crashes with message like:

      Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.
      [OK]


      Im running on PC as follows:

      Computer:
            Operating System                                  Microsoft Windows XP Professional
            OS Service Pack                                   Service Pack 3
            Internet Explorer                                 8.0.6001.18702

      Motherboard:
            CPU Type                                          Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz,3166 MHz (7 x 452)
            Motherboard Name                                  FOXCONN G33M03
            Motherboard Chipset                               Unknown
            System Memory                                     3062 MB
            BIOS Type                                         AMI (08/07/08)
            Communication Port                                Communications Port (COM1)
            Communication Port                                Communications Port (COM2)
            Communication Port                                Printer Port (LPT1)

          Display:
            Video Adapter                                     Intel(R) G33/G31 Express Chipset Family  (256 MB)

          Multimedia:
            Audio Adapter                                     Creative SB Live! Sound Card

          Storage:
            Disk Drive                                        Disk drive
            Disk Drive                                        Disk drive
            Optical Drive                                     CD-ROM Drive

          Partitions:
            C: (NTFS)                                         29996 MB (1688 MB free)
            D: (NTFS)                                         238472 MB (6593 MB free)
            E: (NTFS)                                         653864 MB (391952 MB free)

      --------[ Processes ]---------------------------------------------------------------------------------------- -----------

          aida32.bin               E:\download\tools\AIDA32\aida32.bin                                             14424 KB    15460 KB
          BrstsWnd.exe             C:\Program Files\Brownie\BrstsWnd.exe                                            5120 KB     1968 KB
          cfp.exe                  C:\Program Files\COMODO\COMODO Internet Security\cfp.exe                         7304 KB    18004 KB
          cmdagent.exe             C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe                    5616 KB    83976 KB
          ctfmon.exe               C:\WINDOWS\system32\ctfmon.exe                                                   4008 KB     1816 KB
          cvpnd.exe                C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe                              7328 KB     4320 KB
          devldr32.exe             C:\WINDOWS\system32\devldr32.exe                                                 4164 KB     2420 KB
          Explorer.EXE             C:\WINDOWS\Explorer.EXE                                                         15260 KB    18768 KB
          fdhost.exe               C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\fdhost.exe     6260 KB     6148 KB
          hkcmd.exe                C:\WINDOWS\system32\hkcmd.exe                                                    4448 KB     2336 KB
          iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 19984 KB    10392 KB
          iexplore.exe             C:\Program Files\Internet Explorer\iexplore.exe                                 54752 KB    46392 KB
          igfxpers.exe             C:\WINDOWS\system32\igfxpers.exe                                                 3740 KB     1952 KB
          igfxsrvc.exe             C:\WINDOWS\system32\igfxsrvc.exe                                                 4040 KB     2280 KB
          igfxtray.exe             C:\WINDOWS\system32\igfxtray.exe                                                 7624 KB     2336 KB
          jqs.exe                  C:\Program Files\Java\jre6\bin\jqs.exe                                           1472 KB     2732 KB
          lsass.exe                C:\WINDOWS\system32\lsass.exe                                                    1612 KB     5980 KB
          opera.exe                C:\Program Files\Opera\opera.exe                                                  251 MB      436 MB
          PhotoshopElementsFileAgent.exe  E:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe        748 KB     1556 KB
          services.exe             C:\WINDOWS\system32\services.exe                                                 4544 KB     3948 KB
          Skype.exe                C:\Program Files\Skype\Phone\Skype.exe                                          27880 KB    17680 KB
          SkypePM.exe              C:\Program Files\Skype\Plugin Manager\SkypePM.exe                               14660 KB     8772 KB
          smss.exe                 C:\WINDOWS\System32\smss.exe                                                      428 KB      176 KB
          spoolsv.exe              C:\WINDOWS\system32\spoolsv.exe                                                  7504 KB     5300 KB
          sqlwriter.exe            C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe                    4156 KB     2096 KB
          svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  5084 KB     3812 KB
          svchost.exe              C:\WINDOWS\system32\svchost.exe                                                  6228 KB     4508 KB
          svchost.exe              C:\WINDOWS\system32\svchost.exe                                                 37828 KB    22812 KB
          svchost.exe              C:\WINDOWS\System32\svchost.exe                                                 13724 KB    11160 KB
          tlen.exe                 C:\Program Files\Tlen.pl\tlen.exe                                               34092 KB    26880 KB
          winlogon.exe             C:\WINDOWS\system32\winlogon.exe                                                 5340 KB     9580 KB
          wuauclt.exe              C:\WINDOWS\system32\wuauclt.exe                                                  5564 KB     3952 KB

      I will appreciate any sugestion.

      Konrad