3 Replies Latest reply on Jan 27, 2011 3:20 PM by Harry27C

    pdf files will not open on back up drive

    ballen751 Level 1

      I have windows xp pro. I am using the latest version of adobe reader x. Adobe reader works good on c: drive but when I copy and paste pdf files from c to a external hard drive as a back up adobe reader says it can't open because there was an error opening it. The external drive is a mybook world. what do i need to do to be able to open them on the external drive

        • 1. Re: pdf files will not open on back up drive
          ManishPali Adobe Employee

          Could you please try turning off reader X protected mode and check if you continue to see the problem?


          You could turn off protected mode using following steps:


          1. Launch Reader X and select Edit->Preferences...

          2. Select General from left navigation

          3. Under application startup uncheck "Enable Protected Mode at Startup"


          Note: You should switch "ON" protected mode after verifying the problem. Purpose of Reader X Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.

          • 2. Re: pdf files will not open on back up drive
            MichaelKazlow MVP & Adobe Community Professional

            The drive is a network storage drive. There could be several different issues causing the problem. What is the file system on your drive? How is it connected to your drive?

            • 3. Re: pdf files will not open on back up drive
              Harry27C Level 1

              I have received several notes regarding Adobe reader 9 working on windows 7. I had just loaded Adobe reader 10 so far, knock on wood works great; will let you know of any changes.



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