8 Replies Latest reply on Sep 7, 2011 6:51 AM by Frustrated in AZ

    Opening a Web Case for Digital Editions

    BFL Brooks

      Trying to figure out how to open a web case for a free product like Digital Editions was far more difficult than I thought it would be, and I have seen other people struggling on various threads, so I thought I would post the directions here as a reference for anyone else that was having trouble with this.

       

      1. Login to your Account.

      2. Go to View Support Information

      3. Choose Issue Type : Using a product or service

      4. Choose Additional Products - Digital Editions

      5. Fill out the form. You can leave the Support Plan ID blank (says the customer service chat person)

       

      I hope that helps!