2 Replies Latest reply on Feb 1, 2011 4:13 PM by the_wine_snob

    Premiere Elements 9 Trial Ver, We have detected an incompatible display driver. Help

    Andrew M Robertson

      When I downloaded the Premiere Elements 9 30 Day Trial Version and installed it. Started the program, proceeded to load, then a message pops up saying:

       

      We have detected an incompatible display driver. To get a better and
      faster playback performance, please update your display driver.

       

      Display driver details: Microsoft Corporation - GDI Generic 1.1.0

      Capture.PNG

       

      It happens everytime it's loading PlayerMediaCore.prm, I have the latest ATI drivers when I go into Control Panel> System and Security> Device Manager under Display adapters tab. It's an ATI Mobility Radeon HD 4650, clicked update driver and says its already has the latest drivers. I have never of heard of a display driver from Microsoft, I know it means graphics device interface. How would update this?

       

      Any info or suggestions I would greatly appreciate it, Thanks.