9 Replies Latest reply: Feb 4, 2011 11:20 AM by eidnolb onlyone RSS

    Flash video choppy in any browser

    Digitos962 Community Member

      Viewing streaming video is extremely choppy in either Firefox or IE. It's like watching a slide show of still photos, not a moving picture. The audio portion is unaffected. I have un-installed, then re-installed Flash in both browsers. I've paused the video to allow the buffer to fill completely. Nothing changes. Viewing video from a local drive does not result in choppiness, so I feel this is a Flash issue. This has been going on for at least a year now. I've run the Microsoft test for defective RAM with no indications of a bad module, but I replaced them anyway. Flash video still sux. All my drivers, DirectX, etc. are current.

       

      My system:

       

      XP (SP3)

      Fujitsu Lifebook N6010

      P4 (3.2GB) + 2BG RAM

      ATI Mobility 9700 w/ 128MB RAM

      AVG Professional Firewall

       

      For crying out loud. Why does this have to be so difficult, Adobe?

        • 1. Re: Flash video choppy in any browser
          eidnolb onlyone Community Member

          Hi, These issues are almost never just one thing causing it. Have you turned off the hardware acceleration to see if that makes a difference?

           

          AMD/ATI form to check: http://support.amd.com/us/gpudownload/Pages/index.aspx

           

          System Info and Vendor Info: http://www.adobe.com/products/flashplayer/systemreqs/index.html

           

          Finally, McAfee.....What is the name of the McAfee you are using and version number?

           

          If you are using IE, in Tools>Internet Options, Do you have the Security for the Internet Zone set at Medium?

           

          Flash Player is a browser plugin and works thru the browser, so anything installed in the browser is either a + or a -.

           

          What website are you trying to stream?

           

          Many things can effect videos/streaming/browsers/Flash Player/.

           

          Test each browser here and let me know if you can see the Flash logo animation and what version of Flash Player is displayed.

          http://www.adobe.com/software/flash/about/ 

           

          Thanks,

          eidnolb

          • 2. Re: Flash video choppy in any browser
            Digitos962 Community Member

            Hi Blondie!

             

            • Hardware acceleration on or off makes no difference (I've been dealing

            with this problem for over a year now)

             

            *AMD/ATI link you sent is no good. The video driver is proprietary

            (Fujitsu). They have had no updates available on their website since I

            purchased the computer in 2005.

             

            *System info: My system meets or exceeds all requirements.

             

            *McAfee: I use AVG version 9.0.872 with the latest definition database. I

            have tried deactivating this. It makes no difference.

             

            • When in IE, security settings are at medium.

             

            • Any Youtube video (or any other Flash based video for that matter) gives

            me problems. You can try this one for example:

            http://www.youtube.com/watch_popup?v=vcnH_kF1zXc&feature=player_embedded

             

            • Testing the Adobe page link you sent me results in an error message from

            Adobe. Page not available (both browsers)

             

            Thanks for your assistance.

             

            -Chris

            • 3. Re: Flash video choppy in any browser
              eidnolb onlyone Community Member

              Hi, I thot about changing my screen name, but figured users would wonder where eidnolb went:-)

               

              Propritary, huh? 5 years with no updated drivers sounds like they are behind in technology.

               

              That video played fairly well, not choppy and just a very small amount of buffering. I'd give it a 9 out of 10 rating.

              Video fps avg 20 dropped to 9 a couple of times, but then back up to 20 fps. Playing in 360p, speed at 3.13 Mbps. (I have a 9 year old Desktop XP/SP3 with IE6) Audio-100%

              I have NO Anti-Virus browser addons either:-)

               

              That Adobe test link is good, you didn't use the one from your email did you? If so, try the one from the thread.

               

              Going to C:\Windows\System32\Macromed\Flash  Open Flash and post back all files there. The NPSWF files you will need to right click on and then Properties to obtain the version numbers.

               

              Using IE, go to Tools, Manage Addons and look under "Show"(very light text) in All addons for Shockwave Flash Object. Is it there, enabled and what version?

               

              Using FF, find the Shockwave Flash plugin and make sure it is Enabled.

               

              Let's make sure Flash Player is Installed correctly before proceeding.

               

              McAfee may be an issue, but we'll see

               

              Thanks,

               

              eidnolb

              • 4. Re: Flash video choppy in any browser
                Digitos962 Community Member

                OK, the following files reside in the C:\Windows\System32\Macromed\Flash

                directory:

                 

                Flash10l.ocx

                Flashutil10m_plugin

                FlashInstall.txt

                Genuinst.exe

                Flashplayer.xpt

                Install.txt

                Flashutil10l_activex

                KB923789

                Flashutil10l_activex.dll

                NPSWF = v 10.2.152.14

                 

                In IE, Shockwave Flash is enabled. V 10.1.102.64

                In FF, Shockwave Plugin is enabled. V 10.2.152.14

                 

                I have contacted the Anti-Virus makers and we've run several in-depth scans.

                I sent them the logs from these scans and there were no viruses. We also

                tried de-activating the anti-virus components, but it had no effect on the

                choppy video.

                • 5. Re: Flash video choppy in any browser
                  eidnolb onlyone Community Member

                  Hi, thanks for the file info. Ok on the scans, that is good to know.

                   

                  The Flash files for FF (vs 10.2.152.14) is the beta version. Betas are not stable, so that I think is the problem with FF.

                  If you want to Uninstall that version and Install the latested 10.1.102.64, there may be a Special Uninstaller for the beta.

                  There usually is. You can check that here:

                   

                  http://labs.adobe.com/downloads/flashplayer10.html

                   

                   

                  The Flash files for IE are the current released version 10.1.102.64, so they are fine.

                   

                   

                  Would you clarify that this that you listed is "Shockwave Flash Object"

                  In IE, Shockwave Flash is enabled. V 10.1.102.64

                   

                   

                   

                  Thanks,

                   

                  eidnolb

                  • 6. Re: Flash video choppy in any browser
                    Digitos962 Community Member

                    Yes, it's the beta version. I installed it only a couple of days ago while

                    trying to track this problem down. This problem pre dates the beta

                    installation by more than a year though. The version I had installed

                    previously was the most current production version. I don't think the beta

                    version is the problem.

                     

                    Confirming that in IE the Shockwave Flash Object is enabled. It is V

                    10.1.102.64.

                    • 7. Re: Flash video choppy in any browser
                      eidnolb onlyone Community Member

                      Hi, thanks. I don't think the beta would help, but if you want to keep it, just don't expect it to perform as well.

                       

                      This thread may be of help. Read it thru to Post # 7. http://forums.adobe.com/message/3345545#3345545

                       

                      This from youtube may be helpful also. http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=74662

                       

                      I just noticed this in your Post#2 McAfee: I use AVG version 9.0.872 with the latest definition database. I

                       

                      Was this just a error or do you have McAfee & AVG? Also have you had McAfee or AVG for the time that you have had these problems?

                       

                       

                      Thanks,

                       

                       

                      eidnolb

                      • 8. Re: Flash video choppy in any browser
                        Digitos962 Community Member

                        I use AVG exclusively, but I did accidentally install McAfee (it was an

                        add-on with something else I installed the other day, can't remember what).

                        Anyway, I uninstalled it through add/remove programs.

                         

                        Again, this problem goes back over a year, so McAfee isn't the problem.

                        • 9. Re: Flash video choppy in any browser
                          eidnolb onlyone Community Member

                          Hi, thanks for clearing that up. However, McAfee doesn't Uninstall cleanly from just Add/Remove. You may have had these issues a year ago, but having McAfee files still on your system can certainly prevent solving the problem.

                           

                          McAfee Removal Tool and Instructions

                          http://service.mcafee.com/FAQDocument.aspx?id=TS100507&lc=1033&pf=1

                          Follow Steps 1 & 2 only, Close all browsers before Running the Tool. Allow it to completely finish.
                          When you receive the CleanUp Successful, then be sure to Reboot(restart) your computer

                           

                          Before you Run that Removal Tool, Disable AVG so it won't interfere or conflict with that Tool running.

                           

                          AVG: Open AVG User Interface. (Right Click to Open)
                          Double-click on the Resident Shield.
                          Un-tick the option Resident Shield active.
                          SAVE the Changes


                          LinkScanner

                          Open AVG User Interface.(Right Click to Open)
                          Double-click on the LinkScanner.
                          Un-tick the option Enable AVG Search-Shield and Enable Active Surf-Shield.
                          SAVE the Changes

                           

                          After you finish with the Removal Tool and Reboot, then Re-Enable AVG

                           

                          You don't want these kind of McAfee files on your system.

                           

                          Thanks,

                           

                          eidnolb